Help Desk Analyst Jobs

InspHire

Location:
United Kingdom, Nottingham

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We’re looking for a customer-focused individual to join our fast-paced Helpdesk team based in Nottingham. You will be responsible for providing superior customer support that by answering questions and troubleshooting problems with our products. A busy but fun working environment where you will have the opportunity to progress and develop. Full training will be given to ensure you can hit the ground running!

Job Responsibility:

Answer or make calls to inspHire customers to learn about and/or address any issues and software needs
Take full ownership of cases, responding efficiently and accurately
Identify solutions and preventative measures to improve the overall customer experience
Utilise internal systems and keep databases up-to-date
Ensure all cases are progressed in line with the inspHire SLO's
Proactively share information to distribute knowledge and improve the customer experience

Requirements:

Good IT skills
Knowledge of Microsoft Operating Systems (Server and Desktop Editions)
Knowledge and experience of Microsoft SQL Server
Show excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
Problem-solve, striving to deliver first-time resolutions

Nice to have:

Knowledge of Crystal Reports
Knowledge of Sage Accounting Solutions

What we offer:

25 days annual leave
Enrolment into the company pension scheme after probation
Spacious offices located just outside of town
Lots of support to make sure you are successful

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Help Desk Analyst