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Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst

United States, New York · Job Posted March 04, 2026
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Job Description

We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide technical expertise and support to ensure seamless operation across various devices and systems. This is a long-term contract position that offers an excellent opportunity to work with cutting-edge technologies and deliver exceptional customer service.

Job Responsibility

  • Provide technical support for Mac computers, Apple devices, and associated hardware
  • Manage and configure devices using MDM technologies such as Jamf Pro
  • Administer user accounts and permissions via tools like Okta
  • Troubleshoot and resolve issues related to computer hardware, software, and audio-visual systems
  • Ensure proper setup and maintenance of devices through configuration management
  • Assist with deployment and management of Rippling software
  • Collaborate with team members to identify and address technical challenges
  • Deliver timely and effective solutions to enhance user experience
  • Document and track support requests to maintain accurate records
  • Stay updated on emerging technologies to improve support services

Requirements

  • A minimum of 3 years of experience in a Help Desk or technical support role
  • Proficiency in managing Mac computers and Apple devices
  • Knowledge of configuration management and MDM technologies, including Jamf Pro
  • Familiarity with Okta for account and access management
  • Strong troubleshooting skills in computer hardware and software
  • Experience with Rippling software and audio-visual systems
  • Ability to work collaboratively in a team environment
  • Excellent communication and organizational skills

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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