Help Desk Analyst, Robert Half

Help Desk Analyst

Robert Half

Location:
United States, Princeton

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a motivated and skilled Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will be responsible for providing technical support to ensure smooth operations and excellent user experiences across the organization. This position is ideal for someone who enjoys problem-solving, thrives in a dynamic environment, and is committed to delivering exceptional customer service.

Job Responsibility:

Offer first-level technical support for issues related to hardware, software, networks, and user accounts
Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and widely-used applications
Manage support tickets from initiation to resolution, maintaining clear and timely communication with users
Perform user account management tasks, including setting up accounts, resetting passwords, and updating permissions
Assist both remote and on-site employees, escalating complex problems to specialized teams when necessary
Install, configure, and maintain IT equipment, including workstations and peripherals
Document troubleshooting steps, solutions, and recurring issues to enhance team efficiency
Support onboarding and offboarding processes by ensuring IT setup and account adjustments are completed
Collaborate with system and network teams to address escalated issues effectively

Requirements:

1–3 years of experience in help desk or technical support roles
Proficiency in Windows operating systems and Office 365 applications
Familiarity with basic networking concepts and troubleshooting tools
Strong communication skills with a focus on providing excellent customer service
Ability to handle multiple tasks, prioritize effectively, and remain composed under pressure

Nice to have:

Experience with ticketing systems and tools such as Active Directory and Intune
Certifications like A+, Network+, or similar

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Additional Information:

Job Posted:
November 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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