Help Desk Analyst Job at Robert Half (Uniontown)

Help Desk Analyst

Robert Half

Location:
United States , Uniontown

Category:
IT - Administration

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio. This long-term contract opportunity supports day-to-day technical assistance for field operations and internal users. The role is ideal for someone who is comfortable troubleshooting Windows environments, documenting issues clearly, and providing responsive service through a ticket-driven support process.

Job Responsibility:

Provide front-line technical support by responding to inbound requests from field technicians and resolving desktop and application-related issues
Investigate problems in Windows 10 and related Microsoft environments, identify root causes, and determine appropriate next steps for resolution
Access business applications before and after upgrade activities to record defects, confirm functionality, and capture findings accurately
Create, update, and track service desk tickets to ensure incidents and deficiencies are documented and routed correctly
Use Active Directory tools to support account-related requests, access issues, and basic user administration tasks
Maintain detailed support records, issue notes, and status updates so teams have clear visibility into open items
Participate in initial daytime training and onboarding activities to gain system access and prepare for the assigned support schedule
Work a four-day, ten-hour shift schedule after onboarding while meeting service expectations and response timelines

Requirements:

Experience providing help desk, desktop support, or service desk assistance in a detail-focused environment
Working knowledge of Windows 10 and general Microsoft operating system support
Familiarity with Active Directory for basic account maintenance and user support tasks
Ability to troubleshoot technical issues methodically and document findings with accuracy
Experience using ticketing systems to log, monitor, and follow up on support requests
Strong communication skills with the ability to assist end users and field technicians effectively
Availability to attend Monday through Friday day-shift training before moving to a Monday through Thursday schedule

What we offer:

medical
vision
dental
life and disability insurance
company 401(k) plan

Additional Information:

Job Posted:
April 27, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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