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Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst

United States, Kalamazoo · Job Posted April 20, 2026
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Job Description

This is a PART-TIME role where you can see between 24-30 hours of consistent work. This long-term contract position offers an excellent opportunity to provide essential IT support and ensure smooth technical operations within a dynamic paper and packaging industry environment.

Job Responsibility

  • Diagnose and resolve basic IT issues, ensuring minimal disruption to operations
  • Configure and image PCs and laptops to meet organizational standards
  • Set up and maintain workstations, ensuring optimal functionality
  • Install and connect printers and other hardware devices to the network
  • Perform basic troubleshooting of hardware and software concerns
  • Upgrade and maintain hardware components to enhance performance
  • Assist with software installations, updates, and problem resolution
  • Provide technical support in a data center environment
  • Address and resolve workstation hardware issues efficiently
  • Document and report technical problems and resolutions for future reference

Requirements

  • Proven experience with laptop and workstation hardware setup and maintenance
  • Strong skills in imaging and configuring laptops
  • Proficiency in hardware and software installation and upgrades
  • Ability to troubleshoot and resolve hardware and software issues
  • Familiarity with printer setup and connectivity
  • Knowledge of desktop support in a detail-oriented environment
  • Experience working in a data center setting
  • Excellent problem-solving and communication skills

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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