CrawlJobs Logo
Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst

United States, Syracuse · Job Posted June 10, 2026
Apply Position
Job Link Share

Job Description

We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience handling service desk requests, resolving Windows-related issues, and supporting user accounts in Active Directory. The role focuses on delivering timely assistance, diagnosing common hardware and software problems, and ensuring a dependable support experience across the organization.

Job Responsibility

  • Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system
  • Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues
  • Assist users with account access, password resets, and directory-related support tasks within Active Directory
  • Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary
  • Provide clear guidance to employees on standard technology issues and help them follow established support procedures
  • Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting

Requirements

  • At least 1 year of experience in a help desk, service desk, or technical support environment
  • Working knowledge of Active Directory for basic user account administration and access support
  • Hands-on experience supporting Microsoft Windows environments, including Windows 10 and Windows 11
  • Ability to perform basic troubleshooting for hardware, software, and end-user access issues
  • Familiarity with managing and updating service desk tickets in a structured support setting
  • Strong communication skills with the ability to explain technical issues clearly to non-technical users

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Help Desk Analyst

8 matching positions

New

Help Desk Analyst

We are looking for a Help Desk Analyst to support end users across a mission-dri...
Location
Location
United States , Los Angeles
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing Tier 1 or frontline help desk support in a Windows-based environment
  • Working knowledge of Active Directory, Microsoft 365, Windows 10, and basic desktop troubleshooting practices
  • Familiarity with service desk or ticketing systems such as Freshservice or similar platforms
  • Ability to handle repetitive support tasks with consistency, accuracy, and a strong customer service mindset
  • Comfortable performing hands-on hardware work, including imaging, device preparation, upgrades, and secure drive wiping
  • Experience supporting user accounts, password resets, onboarding tasks, and permissions management
  • Strong interpersonal and communication skills with the ability to build rapport and interact professionally with a broad user base
  • Exposure to hybrid infrastructure environments that include both on-premises systems and Entra ID is preferred
Job Responsibility
Job Responsibility
  • Deliver first-line technical assistance by resolving common user issues related to login access, permissions, device setup, and general workstation support
  • Manage incoming service requests in a ticketing platform, prioritize daily support needs, and provide timely updates to users and internal stakeholders
  • Reset passwords and adjust user access rights to ensure employees can securely access the tools and systems they need
  • Prepare, image, configure, and upgrade laptops and desktops using Microsoft Intune and manual processes where needed
  • Wipe and sanitize hard drives, retire outdated equipment, and assist with hardware cleanup and replacement activities
  • Split time between hands-on ticket support and coordinating equipment ordering, staging, swapping, and deployment for end users
  • Provide on-site technical coverage for staff working in two buildings located across from one another
  • Support onboarding tasks by setting up accounts, devices, and Microsoft 365 access for new users
  • Assist with endpoint and identity-related work in a hybrid Microsoft environment that includes Active Directory, Microsoft 365, and Entra ID
  • Contribute to workstation standardization, security improvement efforts, and broader cloud readiness activities across multiple branch locations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Help Desk Analyst

We are seeking a proactive Help Desk Analyst to serve as the first point of cont...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent required
  • some college or technical training preferred
  • Customer service, call center, or IT support experience required
  • Familiarity with ticketing systems preferred
  • Strong communication and problem-solving skills
  • Detail-oriented, team-focused, and proactive mindset
  • Drug screen
  • Criminal background check
  • Customer service or support assessment
Job Responsibility
Job Responsibility
  • Respond to and resolve Level I hardware, software, and connectivity issues
  • Accurately log, prioritize, and manage tickets in the tracking system
  • Troubleshoot using knowledge bases and escalate when needed
  • Monitor open tickets and drive timely resolution
  • Maintain and improve support documentation and FAQs
  • Provide clear, professional support to internal users
  • Gather detailed issue information and ensure full resolution
  • Follow up with users to confirm satisfaction
  • Escalate urgent or high-impact issues appropriately
  • Identify opportunities to improve help desk workflows and efficiency
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Access to top jobs
  • Fulltime
Read More
Arrow Right

Help Desk Analyst

We are looking for an entry-level Help Desk Analyst to join an education-focused...
Location
Location
United States , Kalamazoo
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic understanding of computer hardware, desktop systems, and common software applications
  • Ability to diagnose and resolve entry-level technical issues with patience and attention to detail
  • Familiarity with technical support practices in a help desk or end-user support environment
  • Experience working with PCs, workstations, or desktop equipment in a work or academic setting
  • Strong communication skills and the ability to provide clear support to non-technical users
  • Dependable work habits and the ability to manage multiple equipment-related tasks efficiently
Job Responsibility
Job Responsibility
  • Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users
  • Support device replacement activities by setting up, exchanging, and verifying equipment for daily use
  • Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment
  • Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly
  • Assist with Chromebook setup, support, and issue resolution when assigned
  • Track completed work accurately and communicate status updates to the appropriate team members
  • Test devices after installation or repair to confirm they are functioning properly before handoff
  • Maintain an organized work area and handle technology assets carefully during support and deployment activities
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk Analyst

We are looking for a Help Desk Analyst to support end users in Vista, California...
Location
Location
United States , Vista
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing help desk or desktop support in a business environment
  • Working knowledge of Windows operating systems and Mac computers
  • Familiarity with Microsoft technologies, including Microsoft 365
  • Experience supporting Google Workspace or similar cloud-based productivity platforms
  • Understanding of Active Directory for basic user administration and access support
  • Ability to troubleshoot computer hardware and general break/fix issues
  • Strong customer service and communication skills when assisting non-technical users
Job Responsibility
Job Responsibility
  • Provide frontline technical support for desktop, laptop, and peripheral issues in both Windows and Mac environments
  • Diagnose and resolve hardware, software, and access-related problems with a strong focus on break/fix work
  • Assist users with Microsoft 365 and Google Workspace applications, including account access and productivity tool support
  • Support Active Directory tasks such as user account assistance, password resets, and basic access troubleshooting
  • Communicate technical guidance in a clear, approachable way for employees who may have limited technical knowledge
  • Document issues, resolutions, and recurring support trends to help improve service quality and response efficiency
  • Collaborate with other IT team members to escalate complex problems and ensure timely issue resolution
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Help Desk Analyst

Help Desk Analyst to provide technical support and resolve hardware, software, a...
Location
Location
United States , Eagan
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with Windows environments, Microsoft 365, Active Directory, and remote support tools
  • Strong communication skills
  • Problem-solving abilities
  • Ability to prioritize multiple requests
Job Responsibility
Job Responsibility
  • Provide technical support and resolve hardware, software, and system-related issues in a timely manner
  • Troubleshoot desktops, laptops, printers, mobile devices, and common business applications
  • Deliver excellent customer service
  • Respond to support tickets
  • Document resolutions
  • Escalate more complex technical issues when necessary
  • Fulltime
Read More
Arrow Right

Help Desk Analyst

We are looking for a Help Desk Analyst to join a security-focused team in Green,...
Location
Location
United States , Uniontown
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience supporting users in a help desk, desktop support, or service desk environment
  • Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and user support
  • Familiarity with Active Directory for basic account and access-related support tasks
  • Ability to diagnose common technical issues and apply structured troubleshooting methods
  • Experience creating and managing service desk tickets with clear and accurate documentation
  • Strong communication skills with the ability to support field technicians and end users professionally
  • Availability to complete initial daytime training Monday through Friday and transition to a Monday through Thursday schedule
  • Ability to work effectively in a Long-term Contract role with consistent attention to detail and follow-through
Job Responsibility
Job Responsibility
  • Provide first-level technical assistance for users and field technicians by responding to inbound support requests and resolving routine system issues
  • Review application performance before and after upgrade activities, identify problems, and record detailed observations for follow-up
  • Create, update, and route service desk tickets to ensure reported issues are tracked and addressed appropriately
  • Troubleshoot Windows 10 and related Microsoft environment issues using established support procedures
  • Use Active Directory to assist with account-related tasks and support access needs in accordance with team processes
  • Document incidents, recurring problems, and resolution steps with accuracy to support effective issue management
  • Participate in initial training and complete required access setup during the designated onboarding schedule
  • Collaborate with internal support teams to escalate unresolved technical concerns and help drive timely resolution
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • enrollment in company 401(k) plan
Read More
Arrow Right

Help Desk Analyst

Location
Location
United States , Philadelphia
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience supporting end users in a help desk, service desk, or desktop support environment
  • Working knowledge of Active Directory for routine account and access management tasks
  • Hands-on experience with Microsoft Windows and Windows 10 troubleshooting
  • Ability to perform basic technical diagnostics for common hardware and software issues
  • Familiarity with ticketing systems and standard service desk workflows
  • Strong communication skills with the ability to explain technical issues in a clear, user-friendly manner
Job Responsibility
Job Responsibility
  • Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution
  • Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments
  • Assist with account access, password support, and user administration tasks within Active Directory
  • Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed
  • Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues
  • Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process
Read More
Arrow Right

Help Desk Analyst

Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, P...
Location
Location
United States , Philadelphia
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution
  • Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments
  • Assist with account access, password support, and user administration tasks within Active Directory
  • Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed
  • Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues
  • Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process
  • Experience providing help desk or service desk support in a detail-focused environment
  • Working knowledge of Active Directory for user account and access support
  • Hands-on experience supporting Microsoft Windows and Windows 10 systems
  • Ability to perform basic troubleshooting for common desktop, software, and access-related issues
Job Responsibility
Job Responsibility
  • Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution
  • Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments
  • Assist with account access, password support, and user administration tasks within Active Directory
  • Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed
  • Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues
  • Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right