Help Desk Analyst, Robert Half

Robert Half

Location:
United States, Oklahoma City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Help Desk Analyst to provide essential technical support to end-users within our organization. This on-site role involves troubleshooting hardware and software issues, managing user accounts in Active Directory, and addressing printer-related concerns. As a Contract position with the potential for long-term growth, this opportunity offers a pathway to a stable role within the company.

Job Responsibility:

Manage user accounts in Active Directory, including password resets and access requests
Troubleshoot and resolve basic Windows operating system issues
Assist with the installation and configuration of desktops, laptops, and standard software applications
Diagnose and repair printer-related issues, including hardware and software setups
Provide support for hardware components such as desktops, peripherals, and other IT equipment
Utilize Fresh-Service or similar ticketing systems to track and resolve technical issues
Follow established IT support procedures and maintain accurate documentation of support activities
Offer excellent customer service while addressing technical concerns from end-users
Collaborate with team members to identify and implement solutions to recurring technical problems
Provide Tier 1 and Tier 2 support to end-users via phone, email, remote desktop, or in-person
Troubleshoot and resolve issues related to Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint, Excel, Word, etc.)
Administer Microsoft 365 and Azure Active Directory (AAD), including user account provisioning, licensing, password resets, and permissions
Escalate complex issues to Tier 3 support or vendors when necessary and follow up to ensure resolution
Maintain accurate ticketing records using a helpdesk system (e.g., ServiceNow, Jira, Freshservice)
Assist with the onboarding and offboarding of employees, including configuring laptops, user profiles, and email accounts
Create and maintain user documentation and knowledge base articles
Support mobile device configuration and policy compliance (iOS, Android) under Microsoft Intune or MDM solutions
Ensure compliance with IT policies and assist in software updates and patch management
Participate in system upgrades, deployments, and IT improvement initiatives

Requirements:

Proven experience in a helpdesk or technical support role
Strong knowledge of Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive, Office apps)
Proficient with Windows 10/11, remote support tools, and ticketing systems
Working knowledge of Azure AD, Active Directory, and Group Policy
Familiarity with basic networking concepts (DNS, DHCP, VPN)
Strong problem-solving, communication, and customer service skills

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
June 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Help Desk Analyst