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Help Desk Analyst

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Robert Half

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Location:
United States , Uniontown

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk Analyst to join a security-focused team in Green, Ohio. This long-term contract position offers the opportunity to provide hands-on technical support in a structured environment while helping maintain reliable service for field operations. The role is well suited to someone who is comfortable troubleshooting Windows-based issues, documenting findings clearly, and managing support requests with consistency.

Job Responsibility:

  • Provide first-level technical assistance for users and field technicians by responding to inbound support requests and resolving routine system issues
  • Review application performance before and after upgrade activities, identify problems, and record detailed observations for follow-up
  • Create, update, and route service desk tickets to ensure reported issues are tracked and addressed appropriately
  • Troubleshoot Windows 10 and related Microsoft environment issues using established support procedures
  • Use Active Directory to assist with account-related tasks and support access needs in accordance with team processes
  • Document incidents, recurring problems, and resolution steps with accuracy to support effective issue management
  • Participate in initial training and complete required access setup during the designated onboarding schedule
  • Collaborate with internal support teams to escalate unresolved technical concerns and help drive timely resolution

Requirements:

  • Experience supporting users in a help desk, desktop support, or service desk environment
  • Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and user support
  • Familiarity with Active Directory for basic account and access-related support tasks
  • Ability to diagnose common technical issues and apply structured troubleshooting methods
  • Experience creating and managing service desk tickets with clear and accurate documentation
  • Strong communication skills with the ability to support field technicians and end users professionally
  • Availability to complete initial daytime training Monday through Friday and transition to a Monday through Thursday schedule
  • Ability to work effectively in a Long-term Contract role with consistent attention to detail and follow-through
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • enrollment in company 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Work Type:
On-site work
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