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Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst

United States, Kalamazoo · Job Posted May 29, 2026
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Job Description

We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational technical skills who enjoys hands-on troubleshooting and supporting end users with device-related needs. The role centers on preparing, replacing, and updating workstation equipment while helping maintain a smooth experience for staff and students.

Job Responsibility

  • Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users
  • Support device replacement activities by setting up, exchanging, and verifying equipment for daily use
  • Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment
  • Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly
  • Assist with Chromebook setup, support, and issue resolution when assigned
  • Track completed work accurately and communicate status updates to the appropriate team members
  • Test devices after installation or repair to confirm they are functioning properly before handoff
  • Maintain an organized work area and handle technology assets carefully during support and deployment activities

Requirements

  • Basic understanding of computer hardware, desktop systems, and common software applications
  • Ability to diagnose and resolve entry-level technical issues with patience and attention to detail
  • Familiarity with technical support practices in a help desk or end-user support environment
  • Experience working with PCs, workstations, or desktop equipment in a work or academic setting
  • Strong communication skills and the ability to provide clear support to non-technical users
  • Dependable work habits and the ability to manage multiple equipment-related tasks efficiently

Nice to have

Exposure to Chromebook devices is strongly preferred

What we offer

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
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