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Help Desk Analyst

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Robert Half

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced Help Desk Analyst to support end users in a fast-paced asset management environment in New York, New York. This Long-term Contract position focuses on delivering reliable technical assistance across hardware, software, and enterprise workplace tools while ensuring a high standard of service. The ideal candidate brings strong troubleshooting ability, hands-on support experience, and a customer-focused approach to resolving day-to-day technical issues.

Job Responsibility:

  • Provide responsive technical support for employees by diagnosing and resolving issues related to desktops, laptops, mobile devices, and peripheral equipment
  • Manage and track incidents and service requests through ServiceNow ITSM, ensuring timely updates, accurate documentation, and effective resolution
  • Support user access and identity-related needs, including account assistance and authentication troubleshooting within Okta and Microsoft 365 environments
  • Configure, deploy, and maintain endpoint devices using Intune and other enterprise management tools to meet operational and security standards
  • Troubleshoot hardware and software problems across Windows, Mac, and mobile platforms, escalating complex issues when necessary
  • Assist users with Microsoft Office 365 applications and collaboration tools to minimize disruption and maintain productivity
  • Perform hands-on support for computer hardware, including setup, replacement, diagnostics, and break-fix activities for end-user equipment
  • Collaborate with internal technology teams and external vendors to resolve recurring issues and improve the overall support experience

Requirements:

  • 5+ years of experience in help desk or desktop support roles within an enterprise environment
  • Demonstrated knowledge of computer hardware support, including device setup, diagnostics, and troubleshooting
  • Hands-on experience with Okta, Microsoft Office 365, ServiceNow ITSM, and Intune
  • Ability to perform basic and intermediate troubleshooting for hardware, software, access, and endpoint management issues
  • Experience supporting both Windows and Mac computer environments in a user-facing capacity
  • Strong communication skills with the ability to explain technical issues clearly and provide effective customer service
  • Proven ability to manage multiple support requests, prioritize workload, and maintain accurate service documentation
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Work Type:
On-site work
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