CrawlJobs Logo
Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst

United States, Kalamazoo · Job Posted March 13, 2026
Apply Position
Job Link Share

Job Description

We are looking for a detail-oriented Help Desk Analyst to join our team in Kalamazoo, Michigan. In this role, you will assist with technical support, equipment upgrades, and troubleshooting tasks. This is a long-term contract position ideal for individuals with a strong foundation in technology and a passion for problem-solving.

Job Responsibility

  • Provide hands-on technical support for equipment setups, swaps, and upgrades
  • Perform troubleshooting and maintenance for Chromebooks, PCs, and related devices
  • Conduct equipment refreshes to ensure systems are up-to-date and operating efficiently
  • Assist users with hardware and software issues, delivering clear and effective solutions
  • Maintain accurate documentation of technical support activities and resolutions
  • Collaborate with team members to identify and implement process improvements
  • Ensure all workstations are configured and functioning according to company standards
  • Respond promptly to technical inquiries and deliver exceptional customer service
  • Test and verify the functionality of updated or replaced equipment
  • Stay informed about emerging technologies to enhance support capabilities

Requirements

  • Basic technical knowledge and understanding of hardware and software systems
  • Experience working with Chromebooks or similar devices is highly desirable
  • Familiarity with PC hardware, software, and workstation setups
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Excellent communication skills for interacting with users and colleagues
  • Previous experience in technical support or help desk roles is a plus
  • Willingness to learn and adapt to new technologies and processes

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Help Desk Analyst

8 matching positions

New

Help Desk Analyst

We are looking for a Help Desk Analyst to support day-to-day technology needs fo...
Location
Location
United States , Hemet
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing help desk or desktop support in a detail-oriented environment, preferably within education or a multi-site organization
  • Working knowledge of Active Directory and user support within Microsoft Windows environments
  • Hands-on experience supporting Windows 10 systems and common end-user hardware
  • Ability to troubleshoot basic software, hardware, and network connectivity issues efficiently
  • Familiarity with service desk ticketing practices, including documenting incidents and tracking resolutions
  • Strong communication skills with the ability to support both technical and non-technical users
  • Ability to organize tasks, manage multiple requests, and maintain dependable customer service in a fast-paced setting
Job Responsibility
Job Responsibility
  • Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites
  • Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology
  • Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time
  • Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces
  • Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings
  • Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments
  • Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Help Desk Analyst

We are looking for a Help Desk Analyst to support end users across a government ...
Location
Location
United States , Decatur
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience providing help desk or desktop support in a detail-focused environment
  • Working knowledge of service desk ticketing tools, remote support methods, and end-user support best practices
  • Hands-on experience with Microsoft Windows, including Windows 10, basic troubleshooting, and user support
  • Familiarity with Active Directory for routine account-related support activities
  • Strong communication skills with the ability to assist users clearly and effectively
  • Proven ability to manage multiple support requests while maintaining accuracy and responsiveness
  • Customer-service mindset with a consistent focus on delivering a positive user experience
  • Bachelor's degree in Information Technology, Computer Science, or an equivalent combination of training and practical experience
Job Responsibility
Job Responsibility
  • Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality
  • Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution
  • Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion
  • Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach
  • Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use
  • Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets
  • Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance
  • Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications
  • Suggest practical updates to support processes and documentation to improve service quality and operational efficiency
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Help Desk Analyst

We are looking for a Help Desk Analyst to provide front-line technical support f...
Location
Location
United States , Syracuse
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of experience in a help desk, service desk, or technical support environment
  • Working knowledge of Active Directory for basic user account administration and access support
  • Hands-on experience supporting Microsoft Windows environments, including Windows 10 and Windows 11
  • Ability to perform basic troubleshooting for hardware, software, and end-user access issues
  • Familiarity with managing and updating service desk tickets in a structured support setting
  • Strong communication skills with the ability to explain technical issues clearly to non-technical users
Job Responsibility
Job Responsibility
  • Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system
  • Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues
  • Assist users with account access, password resets, and directory-related support tasks within Active Directory
  • Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary
  • Provide clear guidance to employees on standard technology issues and help them follow established support procedures
  • Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Help Desk Analyst

We are looking for a Help Desk Analyst to support end users across a mission-dri...
Location
Location
United States , Los Angeles
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing Tier 1 or frontline help desk support in a Windows-based environment
  • Working knowledge of Active Directory, Microsoft 365, Windows 10, and basic desktop troubleshooting practices
  • Familiarity with service desk or ticketing systems such as Freshservice or similar platforms
  • Ability to handle repetitive support tasks with consistency, accuracy, and a strong customer service mindset
  • Comfortable performing hands-on hardware work, including imaging, device preparation, upgrades, and secure drive wiping
  • Experience supporting user accounts, password resets, onboarding tasks, and permissions management
  • Strong interpersonal and communication skills with the ability to build rapport and interact professionally with a broad user base
  • Exposure to hybrid infrastructure environments that include both on-premises systems and Entra ID is preferred
Job Responsibility
Job Responsibility
  • Deliver first-line technical assistance by resolving common user issues related to login access, permissions, device setup, and general workstation support
  • Manage incoming service requests in a ticketing platform, prioritize daily support needs, and provide timely updates to users and internal stakeholders
  • Reset passwords and adjust user access rights to ensure employees can securely access the tools and systems they need
  • Prepare, image, configure, and upgrade laptops and desktops using Microsoft Intune and manual processes where needed
  • Wipe and sanitize hard drives, retire outdated equipment, and assist with hardware cleanup and replacement activities
  • Split time between hands-on ticket support and coordinating equipment ordering, staging, swapping, and deployment for end users
  • Provide on-site technical coverage for staff working in two buildings located across from one another
  • Support onboarding tasks by setting up accounts, devices, and Microsoft 365 access for new users
  • Assist with endpoint and identity-related work in a hybrid Microsoft environment that includes Active Directory, Microsoft 365, and Entra ID
  • Contribute to workstation standardization, security improvement efforts, and broader cloud readiness activities across multiple branch locations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Help Desk Analyst

We are seeking a proactive Help Desk Analyst to serve as the first point of cont...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent required
  • some college or technical training preferred
  • Customer service, call center, or IT support experience required
  • Familiarity with ticketing systems preferred
  • Strong communication and problem-solving skills
  • Detail-oriented, team-focused, and proactive mindset
  • Drug screen
  • Criminal background check
  • Customer service or support assessment
Job Responsibility
Job Responsibility
  • Respond to and resolve Level I hardware, software, and connectivity issues
  • Accurately log, prioritize, and manage tickets in the tracking system
  • Troubleshoot using knowledge bases and escalate when needed
  • Monitor open tickets and drive timely resolution
  • Maintain and improve support documentation and FAQs
  • Provide clear, professional support to internal users
  • Gather detailed issue information and ensure full resolution
  • Follow up with users to confirm satisfaction
  • Escalate urgent or high-impact issues appropriately
  • Identify opportunities to improve help desk workflows and efficiency
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Access to top jobs
  • Fulltime
Read More
Arrow Right

Help Desk Analyst

We are looking for an entry-level Help Desk Analyst to join an education-focused...
Location
Location
United States , Kalamazoo
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic understanding of computer hardware, desktop systems, and common software applications
  • Ability to diagnose and resolve entry-level technical issues with patience and attention to detail
  • Familiarity with technical support practices in a help desk or end-user support environment
  • Experience working with PCs, workstations, or desktop equipment in a work or academic setting
  • Strong communication skills and the ability to provide clear support to non-technical users
  • Dependable work habits and the ability to manage multiple equipment-related tasks efficiently
Job Responsibility
Job Responsibility
  • Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users
  • Support device replacement activities by setting up, exchanging, and verifying equipment for daily use
  • Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment
  • Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly
  • Assist with Chromebook setup, support, and issue resolution when assigned
  • Track completed work accurately and communicate status updates to the appropriate team members
  • Test devices after installation or repair to confirm they are functioning properly before handoff
  • Maintain an organized work area and handle technology assets carefully during support and deployment activities
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk Analyst

We are looking for a Help Desk Analyst to support end users in Vista, California...
Location
Location
United States , Vista
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing help desk or desktop support in a business environment
  • Working knowledge of Windows operating systems and Mac computers
  • Familiarity with Microsoft technologies, including Microsoft 365
  • Experience supporting Google Workspace or similar cloud-based productivity platforms
  • Understanding of Active Directory for basic user administration and access support
  • Ability to troubleshoot computer hardware and general break/fix issues
  • Strong customer service and communication skills when assisting non-technical users
Job Responsibility
Job Responsibility
  • Provide frontline technical support for desktop, laptop, and peripheral issues in both Windows and Mac environments
  • Diagnose and resolve hardware, software, and access-related problems with a strong focus on break/fix work
  • Assist users with Microsoft 365 and Google Workspace applications, including account access and productivity tool support
  • Support Active Directory tasks such as user account assistance, password resets, and basic access troubleshooting
  • Communicate technical guidance in a clear, approachable way for employees who may have limited technical knowledge
  • Document issues, resolutions, and recurring support trends to help improve service quality and response efficiency
  • Collaborate with other IT team members to escalate complex problems and ensure timely issue resolution
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Help Desk Analyst

Help Desk Analyst to provide technical support and resolve hardware, software, a...
Location
Location
United States , Eagan
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with Windows environments, Microsoft 365, Active Directory, and remote support tools
  • Strong communication skills
  • Problem-solving abilities
  • Ability to prioritize multiple requests
Job Responsibility
Job Responsibility
  • Provide technical support and resolve hardware, software, and system-related issues in a timely manner
  • Troubleshoot desktops, laptops, printers, mobile devices, and common business applications
  • Deliver excellent customer service
  • Respond to support tickets
  • Document resolutions
  • Escalate more complex technical issues when necessary
  • Fulltime
Read More
Arrow Right