Help Desk Analyst Job at Robert Half (Uniontown)

New

Help Desk Analyst

We are looking for a Help Desk Analyst to join a high-volume support environment...

Location

United States , Holland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Prior experience in a call center, help desk, service desk, or customer support environment is preferred
Working knowledge of Microsoft Windows 10, Microsoft Office, and basic technical troubleshooting
Familiarity with service desk ticketing practices and documenting support activity with strong attention to detail
Ability to communicate clearly over the phone with a detail-focused approach and a customer-first mindset
Comfortable handling multiple tasks at once while staying organized in a fast-paced setting

Job Responsibility

Respond to incoming support calls professionally and gather the information needed to identify customer issues quickly
Review service tickets, assess urgency, and determine the appropriate next step based on established support procedures
Escalate incidents to the correct internal teams when issues require advanced troubleshooting or immediate attention
Create, update, and maintain accurate ticket documentation for every customer interaction, including actions taken and current status
Perform basic troubleshooting for customer equipment and software-related concerns to help restore service efficiently
Monitor overnight support activity and ensure open issues are tracked, addressed, or routed according to response guidelines
Verify that system settings or configurations are functioning as expected after troubleshooting steps are completed
Deliver a positive customer experience by remaining calm, attentive, and solution-focused during challenging interactions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Help Desk Analyst

We are looking for a Help Desk Analyst to join a long-term contract opportunity ...

Location

United States , Uniontown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in an IT help desk, technical support, or service desk environment
Background in call center support with the ability to manage a steady volume of user requests
Working knowledge of Microsoft Windows and Windows 10 troubleshooting
Familiarity with Active Directory for basic user and account support tasks
Experience using ticketing systems to log, track, and update service requests
Strong written documentation skills and careful attention to detail
Effective verbal communication skills and the ability to provide clear support guidance

Job Responsibility

Provide frontline technical support for hardware and desktop-related issues connected to a nationwide infrastructure upgrade
Perform pre-deployment and post-deployment checks to confirm IT equipment is functioning properly before and after switch-related work
Document incidents, outcomes, and follow-up actions in the service desk ticketing system with a high degree of accuracy
Troubleshoot Windows-based workstation issues and resolve common user problems through established support procedures
Assist with Active Directory tasks such as basic account support and access-related issue handling
Communicate with users, internal teams, and project stakeholders to clarify problems and provide timely status updates
Escalate complex technical concerns when needed while ensuring all relevant details are captured for efficient resolution
Support assigned coverage schedules as part of a team-based service model aligned to project needs

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Help Desk Analyst

The Helpdesk Analyst plays a critical role in supporting and maintaining client ...

Location

United States , Santa Clarita

Salary:

26.00 - 34.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

4+ years of experience in IT support or a similar technical role
Strong troubleshooting skills across network infrastructure and systems
Solid understanding of network administration concepts
Experience supporting Windows and Linux operating systems
Ability to manage multiple tasks in a fast-paced, high-pressure environment
Excellent written and verbal communication skills
Proven track record of resolving complex technical issues
Proficiency with ticketing systems and documentation practices

Job Responsibility

Monitor alert systems and respond to incidents, ensuring timely escalation when necessary
Provide remote and occasional on-site technical support for client environments
Manage ticket queues, ensuring accurate documentation and timely resolution of incidents and service requests
Troubleshoot and resolve network infrastructure and system-related issues
Oversee the full lifecycle of incidents and problem tickets from intake to resolution
Create, update, and maintain technical documentation and standard operating procedures
Collaborate with operations teams to improve service delivery and efficiency
Identify trends and recurring issues to proactively minimize downtime
Contribute to the development of scalable, best-in-class helpdesk operations

What we offer

Hourly compensation: $26–$34 DOE, plus potential bonus opportunities
Comprehensive health, dental, and vision insurance
Paid time off and work-life balance initiatives
Professional development support, including company-sponsored certifications and tuition reimbursement
Referral bonus program and additional employee benefits

Fulltime

New

Help Desk Analyst

We are looking for a Help Desk Analyst to join a long-term contract opportunity ...

Location

United States , Uniontown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in an IT help desk, technical support, or service desk environment
Background in call center support with the ability to manage a steady volume of user requests
Working knowledge of Microsoft Windows and Windows 10 troubleshooting
Familiarity with Active Directory for basic user and account support tasks
Experience using ticketing systems to log, track, and update service requests
Strong written documentation skills and careful attention to detail
Effective verbal communication skills and the ability to provide clear support guidance

Job Responsibility

Provide frontline technical support for hardware and desktop-related issues connected to a nationwide infrastructure upgrade
Perform pre-deployment and post-deployment checks to confirm IT equipment is functioning properly before and after switch-related work
Document incidents, outcomes, and follow-up actions in the service desk ticketing system with a high degree of accuracy
Troubleshoot Windows-based workstation issues and resolve common user problems through established support procedures
Assist with Active Directory tasks such as basic account support and access-related issue handling
Communicate with users, internal teams, and project stakeholders to clarify problems and provide timely status updates
Escalate complex technical concerns when needed while ensuring all relevant details are captured for efficient resolution
Support assigned coverage schedules as part of a team-based service model aligned to project needs

What we offer

medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan

Fulltime

Help Desk Analyst

We are looking for a Help Desk Analyst to support end users across a government ...

Location

United States , Decatur

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience providing help desk or desktop support in a detail-focused environment
Working knowledge of service desk ticketing tools, remote support methods, and end-user support best practices
Hands-on experience with Microsoft Windows, including Windows 10, basic troubleshooting, and user support
Familiarity with Active Directory for routine account-related support activities
Strong communication skills with the ability to assist users clearly and effectively
Proven ability to manage multiple support requests while maintaining accuracy and responsiveness
Customer-service mindset with a consistent focus on delivering a positive user experience
Bachelor's degree in Information Technology, Computer Science, or an equivalent combination of training and practical experience

Job Responsibility

Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality
Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution
Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion
Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach
Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use
Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets
Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance
Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications
Suggest practical updates to support processes and documentation to improve service quality and operational efficiency

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst

We are looking for a Help Desk Analyst to support day-to-day technology needs fo...

Location

United States , Hemet

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing help desk or desktop support in a detail-oriented environment, preferably within education or a multi-site organization
Working knowledge of Active Directory and user support within Microsoft Windows environments
Hands-on experience supporting Windows 10 systems and common end-user hardware
Ability to troubleshoot basic software, hardware, and network connectivity issues efficiently
Familiarity with service desk ticketing practices, including documenting incidents and tracking resolutions
Strong communication skills with the ability to support both technical and non-technical users
Ability to organize tasks, manage multiple requests, and maintain dependable customer service in a fast-paced setting

Job Responsibility

Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites
Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology
Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time
Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces
Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings
Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments
Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst

We are looking for a Help Desk Analyst to join a long-term contract opportunity ...

Location

United States , Uniontown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in IT help desk, technical support, or service desk environments
Hands-on knowledge of Active Directory for basic user account support and access-related tasks
Proficiency supporting Microsoft Windows 10 and general Microsoft operating system environments
Ability to perform foundational troubleshooting for desktop, peripheral, and connectivity issues
Experience managing and updating service desk tickets in a structured support workflow
Strong written and verbal communication skills with careful attention to detail and documentation quality
Comfortable working in a call center or high-volume support setting with consistent process adherence

Job Responsibility

Provide frontline technical support for users by diagnosing and resolving hardware, software, and connectivity issues related to the upgrade effort
Perform pre-deployment and post-deployment checks on IT equipment to confirm readiness, functionality, and compliance with project standards
Record incidents, service requests, and resolution details in the ticketing system with a high degree of accuracy and completeness
Assist with troubleshooting Windows-based devices and user account issues to minimize downtime and maintain productivity
Support validation activities across a high volume of locations by following established procedures and escalating exceptions when needed
Communicate clearly with internal stakeholders, end users, and project team members regarding issue status, next steps, and resolutions
Work within an assigned support team schedule and collaborate closely with team leads to meet project timelines and service expectations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst

We are looking for a Help Desk Analyst to deliver on-site tier one technical ass...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in help desk, desktop support, or a similar end-user support role
Experience with first level diagnostics and support for Microsoft M365 applications, Windows OS, MacOS, and various IT Support Specialist skills, including provisioning and troubleshooting user accounts in Microsoft Active Directory services
Working knowledge of Active Directory administration for user accounts, access updates, and basic support tasks
Ability to perform structured troubleshooting for common hardware, software, and connectivity issues
Experience working with service desk ticketing systems and managing multiple requests in an organized manner
Strong verbal and written communication skills with a consistent focus on professionalism and user support
Comfortable working in a permanent on-site setting and handling shifting priorities based on business needs

Job Responsibility

Provide first-level technical support for hardware, software, and workplace technology issues, resolving incidents efficiently and escalating complex problems when needed
Manage service desk requests from intake through closure, ensuring timely follow-up, accurate updates, and strong customer service throughout the support process
Support Windows and Mac-based desktops and laptops by diagnosing user issues, performing basic troubleshooting, and restoring functionality with minimal disruption
Maintain user accounts and access within Active Directory, including routine updates, permissions support, and account-related assistance
Deliver on-site audio-visual and meeting room support to help presentations, conferences, and daily collaboration tools run smoothly
Assist with office technology operations across assigned work locations and provide remote support to additional teams when required
Coordinate device setup, workstation readiness, and general technical onboarding support for employees and contractors
Contribute to operational continuity by documenting recurring issues, tracking solutions, and helping improve support processes over time

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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