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Help Desk Analyst

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Robert Half

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Location:
United States , Santa Fe Springs

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Category:
IT - Administration

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs.

Job Responsibility:

  • Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications
  • Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting
  • Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations
  • Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions
  • Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks
  • Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities
  • Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified
  • Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes

Requirements:

  • At least 3 years of experience in help desk, desktop support, or a similar end-user support role
  • Practical experience supporting Windows 11, macOS, and iOS devices in a business environment
  • Working knowledge of Microsoft 365, Google Workspace, Active Directory, Microsoft Entra ID, and hybrid identity administration
  • Familiarity with endpoint management and security tools such as Intune, Jamf Pro, MFA solutions, and endpoint detection or monitoring platforms
  • Ability to troubleshoot connectivity issues involving IP addressing, Wi-Fi access, and general network performance
  • Strong customer service skills with the ability to communicate clearly, professionally, and patiently with users at different technical levels
  • Reliable transportation to perform onsite support and field-related tasks as required
  • Experience handling service desk tickets, documenting resolutions, and managing multiple support requests efficiently
What we offer:
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) or deferred compensation plan (if eligible)
  • Paid time off for vacation, personal needs, and sick time
  • Paid holidays

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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