Help Desk Analyst Job at Robert Half (Syracuse)

Help Desk Analyst

We are looking for a Help Desk Analyst to deliver on-site tier one technical ass...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in help desk, desktop support, or a similar end-user support role
Experience with first level diagnostics and support for Microsoft M365 applications, Windows OS, MacOS, and various IT Support Specialist skills, including provisioning and troubleshooting user accounts in Microsoft Active Directory services
Working knowledge of Active Directory administration for user accounts, access updates, and basic support tasks
Ability to perform structured troubleshooting for common hardware, software, and connectivity issues
Experience working with service desk ticketing systems and managing multiple requests in an organized manner
Strong verbal and written communication skills with a consistent focus on professionalism and user support
Comfortable working in a permanent on-site setting and handling shifting priorities based on business needs

Job Responsibility

Provide first-level technical support for hardware, software, and workplace technology issues, resolving incidents efficiently and escalating complex problems when needed
Manage service desk requests from intake through closure, ensuring timely follow-up, accurate updates, and strong customer service throughout the support process
Support Windows and Mac-based desktops and laptops by diagnosing user issues, performing basic troubleshooting, and restoring functionality with minimal disruption
Maintain user accounts and access within Active Directory, including routine updates, permissions support, and account-related assistance
Deliver on-site audio-visual and meeting room support to help presentations, conferences, and daily collaboration tools run smoothly
Assist with office technology operations across assigned work locations and provide remote support to additional teams when required
Coordinate device setup, workstation readiness, and general technical onboarding support for employees and contractors
Contribute to operational continuity by documenting recurring issues, tracking solutions, and helping improve support processes over time

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst

We are looking for a Help Desk Analyst to join a long-term contract opportunity ...

Location

United States , Uniontown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in IT help desk, technical support, or service desk environments
Hands-on knowledge of Active Directory for basic user account support and access-related tasks
Proficiency supporting Microsoft Windows 10 and general Microsoft operating system environments
Ability to perform foundational troubleshooting for desktop, peripheral, and connectivity issues
Experience managing and updating service desk tickets in a structured support workflow
Strong written and verbal communication skills with careful attention to detail and documentation quality
Comfortable working in a call center or high-volume support setting with consistent process adherence

Job Responsibility

Provide frontline technical support for users by diagnosing and resolving hardware, software, and connectivity issues related to the upgrade effort
Perform pre-deployment and post-deployment checks on IT equipment to confirm readiness, functionality, and compliance with project standards
Record incidents, service requests, and resolution details in the ticketing system with a high degree of accuracy and completeness
Assist with troubleshooting Windows-based devices and user account issues to minimize downtime and maintain productivity
Support validation activities across a high volume of locations by following established procedures and escalating exceptions when needed
Communicate clearly with internal stakeholders, end users, and project team members regarding issue status, next steps, and resolutions
Work within an assigned support team schedule and collaborate closely with team leads to meet project timelines and service expectations

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

Help Desk Analyst

We are looking for a Help Desk Analyst to join a long-term contract opportunity ...

Location

United States , Uniontown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in IT help desk, technical support, or service desk environments
Hands-on knowledge of Active Directory for basic user account support and access-related tasks
Proficiency supporting Microsoft Windows 10 and general Microsoft operating system environments
Ability to perform foundational troubleshooting for desktop, peripheral, and connectivity issues
Experience managing and updating service desk tickets in a structured support workflow
Strong written and verbal communication skills with careful attention to detail and documentation quality
Comfortable working in a call center or high-volume support setting with consistent process adherence

Job Responsibility

Provide frontline technical support for users by diagnosing and resolving hardware, software, and connectivity issues related to the upgrade effort
Perform pre-deployment and post-deployment checks on IT equipment to confirm readiness, functionality, and compliance with project standards
Record incidents, service requests, and resolution details in the ticketing system with a high degree of accuracy and completeness
Assist with troubleshooting Windows-based devices and user account issues to minimize downtime and maintain productivity
Support validation activities across a high volume of locations by following established procedures and escalating exceptions when needed
Communicate clearly with internal stakeholders, end users, and project team members regarding issue status, next steps, and resolutions
Work within an assigned support team schedule and collaborate closely with team leads to meet project timelines and service expectations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst

We are looking for a dependable Help Desk Analyst to join a high-volume support ...

Location

United States , Holland

Salary:

17.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Experience in customer service, call center support, or entry-level technical support is preferred
Working knowledge of Microsoft Office and Microsoft Windows environments, including Windows 10
Familiarity with service desk ticketing processes, basic troubleshooting, and phone-based support
Strong verbal communication skills with a detail-oriented and empathetic approach to customer interactions
Ability to stay organized, manage multiple tasks, and follow defined support procedures with limited supervision
Attention to detail and sound judgment when documenting issues and determining when escalation is needed

Job Responsibility

Handle incoming customer calls with professionalism, gather issue details, and provide first-line support in a timely manner
Review service requests and alerts, assess urgency, and determine the appropriate next steps based on established procedures
Document every customer interaction thoroughly by creating, updating, and maintaining accurate ticket records and resolution notes
Escalate unresolved incidents to the correct internal teams to support efficient troubleshooting and service restoration
Investigate basic equipment and system issues quickly to identify likely causes and assist with initial resolution efforts
Monitor overnight or queued tickets to help ensure timely follow-up and adherence to response expectations
Verify that recommended fixes, settings, or configurations are functioning properly before closing or advancing a case
Support additional service desk activities as needed to maintain consistent customer support operations

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Help Desk Analyst

We are looking for a Help Desk Analyst to support a security-focused operation i...

Location

United States , Uniontown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience working in a help desk, service desk, or desktop support environment
Working knowledge of Active Directory for basic user and access support tasks
Hands-on experience supporting Microsoft Windows and Windows 10 systems
Ability to perform basic technical troubleshooting and clearly document findings
Familiarity with creating and managing service desk tickets in a structured support process
Strong verbal and written communication skills when assisting users and coordinating with technical teams
Availability to complete initial day-shift training Monday through Friday and then work a Monday through Thursday schedule

Job Responsibility

Provide frontline technical assistance by handling incoming support requests from field technicians and guiding them through issue resolution
Review application behavior before and after switch upgrade activities, recording any defects, inconsistencies, or performance concerns discovered during testing
Create, update, and track service desk tickets to ensure problems are documented accurately and routed for timely follow-up
Troubleshoot Windows-based desktop and user access issues using sound diagnostic methods and clear communication
Support account-related tasks within Active Directory, including access validation and basic user environment troubleshooting
Maintain detailed records of incidents, observations, and outcomes to support reporting and resolution efforts
Participate in required training and onboarding activities to obtain network access and become fully prepared for project support needs

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst

We are looking for a Help Desk Analyst to provide high-touch, in-person technica...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing help desk or desktop support in a customer-facing environment with strong attention to detail
Working knowledge of Microsoft Windows, including Windows 10 support and troubleshooting
Ability to handle basic technical issues involving end-user devices, software, and connectivity
Familiarity with service desk ticketing tools and disciplined case documentation practices
Strong communication skills with the ability to support executives and other users in person
Comfortable working on-site in New York, New York for the duration of the assignment
Proven ability to prioritize requests, remain composed under pressure, and deliver a high level of service

Job Responsibility

Deliver on-site technical assistance for hardware, software, and workstation issues across a Windows environment
Provide attentive executive-level support, ensuring timely resolution of issues with discretion and care
Diagnose and resolve common desktop and end-user problems related to operating systems, peripherals, and productivity tools
Manage incoming service requests, document work performed, and update ticket status accurately within the service desk system
Set up, maintain, and support laptops, desktops, and related devices for office-based users
Escalate complex incidents when needed and coordinate with broader IT teams to drive issues through to resolution
Support day-to-day office technology operations to minimize disruption and maintain a reliable user experience

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan
Free online training

Fulltime

Help Desk Analyst

We are looking for a Help Desk Analyst to join a high-volume support environment...

Location

United States , Holland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Prior experience in a call center, help desk, service desk, or customer support environment is preferred
Working knowledge of Microsoft Windows 10, Microsoft Office, and basic technical troubleshooting
Familiarity with service desk ticketing practices and documenting support activity with strong attention to detail
Ability to communicate clearly over the phone with a detail-focused approach and a customer-first mindset
Comfortable handling multiple tasks at once while staying organized in a fast-paced setting

Job Responsibility

Respond to incoming support calls professionally and gather the information needed to identify customer issues quickly
Review service tickets, assess urgency, and determine the appropriate next step based on established support procedures
Escalate incidents to the correct internal teams when issues require advanced troubleshooting or immediate attention
Create, update, and maintain accurate ticket documentation for every customer interaction, including actions taken and current status
Perform basic troubleshooting for customer equipment and software-related concerns to help restore service efficiently
Monitor overnight support activity and ensure open issues are tracked, addressed, or routed according to response guidelines
Verify that system settings or configurations are functioning as expected after troubleshooting steps are completed
Deliver a positive customer experience by remaining calm, attentive, and solution-focused during challenging interactions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst

We are looking for a Help Desk Analyst to join a long-term contract opportunity ...

Location

United States , Uniontown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in an IT help desk, technical support, or service desk environment
Background in call center support with the ability to manage a steady volume of user requests
Working knowledge of Microsoft Windows and Windows 10 troubleshooting
Familiarity with Active Directory for basic user and account support tasks
Experience using ticketing systems to log, track, and update service requests
Strong written documentation skills and careful attention to detail
Effective verbal communication skills and the ability to provide clear support guidance

Job Responsibility

Provide frontline technical support for hardware and desktop-related issues connected to a nationwide infrastructure upgrade
Perform pre-deployment and post-deployment checks to confirm IT equipment is functioning properly before and after switch-related work
Document incidents, outcomes, and follow-up actions in the service desk ticketing system with a high degree of accuracy
Troubleshoot Windows-based workstation issues and resolve common user problems through established support procedures
Assist with Active Directory tasks such as basic account support and access-related issue handling
Communicate with users, internal teams, and project stakeholders to clarify problems and provide timely status updates
Escalate complex technical concerns when needed while ensuring all relevant details are captured for efficient resolution
Support assigned coverage schedules as part of a team-based service model aligned to project needs

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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