Help Desk Analyst

• Deliver comprehensive technical support for Windows PCs, Microsoft Office applications, Zoom, Slack, and secure file transfer systems
• Ensure seamless functionality during scheduled meetings by proactively managing room technology and resolving interruptions
• Diagnose and resolve a range of IT issues, including hardware failures, software errors, connectivity challenges, and access problems
• Track and manage IT support requests using a ticketing system, escalating complex issues when necessary
• Assist with system installations, upgrades, and updates while contributing to IT-related projects
• Uphold security protocols and compliance standards when handling sensitive files and confidential information
• Provide training and guidance to employees on commonly used IT tools and applications
• Collaborate with remote IT teams to support cross-office initiatives and system-wide projects

• Minimum of 2 years of experience in IT help desk or desktop support roles
• Advanced knowledge of Microsoft Office Suite, Zoom, Slack, and secure file transfer systems
• Strong ability to troubleshoot Windows PC systems and meeting room technology
• Proven capability to work independently while demonstrating a proactive problem-solving approach
• Excellent communication skills, both written and verbal
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment
• High attention to detail and strong organizational skills

Experience handling sensitive or confidential information is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan