Help Desk Analyst with IT Asset Management Job at Robert Half (Delray)

IT help desk analyst

The American Society of Radiologic Technologists is seeking an IT help desk anal...

Location

Salary:

Not provided

American Society of Radiologic Technologists

Expiration Date

Until further notice

Requirements

Preferred degree in a computer-related field, but candidates with experience in lieu of a degree will be considered
Courteous and professional manner
Customer service oriented
Multitasker
Ability to work in a fast-paced environment

Job Responsibility

Perform hands-on fixes for staff computers, including installing and upgrading software, installing hardware, and configuring systems and applications
Manage test fixes to ensure problem has been adequately resolved and perform post-resolution follow-ups to help desk requests
Field incoming help requests from end users via ticket system
Access software updates, drivers, knowledge bases, and independently conduct research on Internet to aid in problem resolution and apply diagnostic utilities to assist in troubleshooting when necessary
Document the help desk request problem-solving process, including all successful and unsuccessful decisions and actions taken, through to final resolution
Identify and learn appropriate software and hardware used and supported by the organization
Setup, configure, and maintain computer workstations, mobile devices and peripherals
install and configure corporate software for staff
Perform preventative maintenance on all end-user devices as required
Prioritize and schedule problem resolution

What we offer

100% employer-paid premiums for medical, dental, vision, life insurance, short- and long-term disability, and identity theft protection for employees
Generous 401(k) plan with company match
Vacation, sick time and holiday pay
Community volunteer paid time off
Tuition reimbursement and opportunity for professional development

New

Help Desk Analyst II

We are looking for a Help Desk Analyst II to provide responsive technical suppor...

Location

United States , Malibu

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous help desk or desktop support experience with the ability to contribute effectively with minimal onboarding
Hands-on troubleshooting skills with Microsoft Windows 10, Office 365, internet access issues, printers, and general end-user hardware and software problems
Experience working with Active Directory, including user account support in a hybrid environment
Demonstrated ability to manage and resolve service desk tickets efficiently while maintaining strong attention to detail
Strong verbal and written communication skills with a customer-focused approach to support
Comfort supporting a wide range of users, including internal staff, external stakeholders, and remote consultants

Job Responsibility

Provide front-line technical assistance for desktops, laptops, software applications, printers, and connectivity concerns across a primarily Windows environment
Deliver both on-site and remote support to staff, outside partners, and off-site consultants, ensuring timely resolution of service requests
Manage user access by handling password resets and account support while following established security and compliance practices
Configure, deploy, upgrade, and troubleshoot end-user devices, peripherals, and standard business software
Maintain accurate service records by documenting issues, troubleshooting steps, and outcomes within the ticket management system
Coordinate workstation setup, office moves, and equipment troubleshooting to keep users productive with minimal disruption
Escalate complex incidents to senior IT personnel when needed and collaborate on effective resolution paths
Contribute to ongoing technology initiatives, including cloud-related efforts, asset tracking, and support for web, audio-visual, and virtual meeting tools as required

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Help Desk Analyst

We are looking for an entry-level Help Desk Analyst to join an education-focused...

Location

United States , Kalamazoo

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Basic understanding of computer hardware, desktop systems, and common software applications
Ability to diagnose and resolve entry-level technical issues with patience and attention to detail
Familiarity with technical support practices in a help desk or end-user support environment
Experience working with PCs, workstations, or desktop equipment in a work or academic setting
Strong communication skills and the ability to provide clear support to non-technical users
Dependable work habits and the ability to manage multiple equipment-related tasks efficiently

Job Responsibility

Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users
Support device replacement activities by setting up, exchanging, and verifying equipment for daily use
Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment
Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly
Assist with Chromebook setup, support, and issue resolution when assigned
Track completed work accurately and communicate status updates to the appropriate team members
Test devices after installation or repair to confirm they are functioning properly before handoff
Maintain an organized work area and handle technology assets carefully during support and deployment activities

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst II

We are looking for a Help Desk Analyst II to provide dependable technical suppor...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience supporting PC and Mac hardware and software in a business setting, including installation, configuration, troubleshooting, and maintenance
Working knowledge of endpoint security practices, patch management, antivirus tools, and mobile device management concepts
Experience using a service desk or ticketing platform to log incidents, track requests, document troubleshooting steps, and record final resolutions
Familiarity with Microsoft 365 administration, Active Directory or Entra ID, Intune, and collaboration technologies used in modern office environments
Associate degree or bachelor’s degree in an IT-related discipline, or equivalent hands-on technical support experience
Strong customer service skills with the ability to communicate technical information clearly to non-technical users
Solid analytical and problem-solving abilities, with a dependable and proactive approach to completing assigned work

Job Responsibility

Deliver technical support for Windows PCs, Macs, laptops, and mobile devices by resolving hardware, software, operating system, account, and configuration issues
Prepare and maintain standardized device builds for Windows and macOS systems, including image creation, configuration updates, and deployment support
Administer and support Microsoft 365 services by assisting with user setup, license management, Intune administration, and collaboration platforms such as Teams and Zoom
Assist with endpoint security efforts by supporting antivirus tools, patch compliance, device protection measures, and enforcement of established security settings
Configure and manage mobile devices using Intune or similar management platforms, including provisioning, policy application, compliance monitoring, and asset tracking
Troubleshoot and maintain workplace technology such as printers, copiers, and video conferencing equipment to minimize interruptions for end users
Respond to incidents and service requests through both onsite and remote support, record all work in the ticketing system, escalate complex issues appropriately, and keep users informed throughout resolution
Support backup and recovery activities for endpoint devices while following established data retention and protection standards
Contribute to hardware and software purchasing activities by helping identify technology needs and supporting procurement requests

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Help Desk Analyst

The Help Desk Analyst analyzes and troubleshoots computer support problems and a...

Location

United States , Harrisburg

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills
Ability to work both independently and team environment
Customer service mindset
Microsoft 365/Windows OS - Windows 10 & 11
Microsoft Edge support
Microsoft SharePoint Online experience
Microsoft Dynamics 365 Customer Service
Personal Computer Desktop, Laptop, Mobile devices
Network Printers
Microsoft Access & PowerPoint 365

Job Responsibility

Analyzes and troubleshoots computer support problems
Applies an understanding of computer software and hardware products and services to resolve user problems
Provides hands-on technical assistance to business and technical users
Investigates and resolves computer software and hardware problems for users
Serves as a contact for level 1 support
Assists users who are experiencing issues using computer software, hardware, and operating systems
Determines whether issues are caused by hardware, software, or system
Answers questions, applying knowledge of computer software, hardware, systems, and procedures
Participates in infrastructure projects such as operating system upgrades, asset renewal initiatives, and application roll outs
Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software

What we offer

Free parking within walking distance will be available for the selected candidate

Help Desk Analyst II

We are looking for a skilled and motivated Help Desk Analyst II to join our team...

Location

United States , King of Prussia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory and Windows Server 2012 R2
Associate’s degree or technical certification, or a minimum of 3 years’ experience in technical support
Microsoft certification and strong understanding of PC hardware
Hands-on experience with ServiceNow or similar cloud-based helpdesk systems
Familiarity with remote troubleshooting tools such as Zoho, Intune, or Azure
Strong organizational and time management skills
Ability to work under pressure and adapt to changing priorities
Excellent problem-solving skills and initiative to think creatively

Job Responsibility

Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently
Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals
Offer guidance and troubleshooting for Office 365 applications to enhance user experience
Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance
Set up and support audio-visual systems in corporate environments
Maintain accurate asset management records for mobile devices, desktops, and laptops
Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups
Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively
Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records
Participate in project tasks and provide suggestions to improve processes and workflows

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

IT Service Desk Analyst I

As an IT Service Desk Analyst I, you are the face of the IT department, serving ...

Location

India , Bengaluru

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Foundational Tech Knowledge: Basic understanding of computer hardware, operating systems, and common office software
Platform Experience: Familiarity with service desk software (e.g., Jira) and team communication tools (e.g., Slack) is a plus
Interpersonal Skills: Exceptional communication skills with a focus on delivering a positive customer experience
Organizational Ability: Detail-oriented approach to managing physical assets and maintaining clear documentation
Integrity: Ability to handle sensitive access requests and company property with high levels of trust and adherence to policy

Job Responsibility

Tier 1 Support & Incident Management: Provide high-quality first-level technical assistance via Slack, Jira, and in-person interactions
Core Troubleshooting: Resolve common IT hurdles, including account lockouts, password resets, and software access requests
SLA Accountability: Manage personal ticket queues to consistently meet or exceed established Service Level Agreements (SLAs)
Triage & Documentation: Accurately document all troubleshooting steps and ensure tickets are properly triaged and escalated within the service desk platform when necessary
Service Excellence: Maintain a professional and helpful demeanor, demonstrating patience, empathy, and kindness in every user interaction
Onboarding & Asset Lifecycle: Support the onboarding process by staging, configuring, and testing computer hardware and software for new team members
Offboarding & Recovery: Coordinate the retrieval of company IT assets during employee departures
Hardware Maintenance: Execute fundamental hardware tasks, including unboxing new equipment, performing secure data wipes, and restoring systems for redeployment
Inventory & Security Compliance: Perform weekly physical inventory checks to ensure hardware availability and data accuracy
Regulatory Adherence: Operate in strict compliance with all Xometry IT policies, security protocols, and standard operating procedures

Fulltime

IT Service Desk Analyst

The IT Service Desk Analyst will need to be a confident speaker with a proactive...

Location

Portugal , Coimbra

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Knowledge of working to standards/frameworks (ITIL/ISO)
Working knowledge of an ITSM tool
High level of problem solving/troubleshooting skills
Working knowledge of Windows 10
Working knowledge of Microsoft technologies, including Word, Excel and Office 365
Great understanding of customer service and proven experience of providing high levels of customer service
Clear and concise verbal communication, with technical and non-technical conversations
Can articulate technical and non-technical conversations via written media
Able to represent the company and the team professionally and responsibly internally and externally
Professional attitude and will take pride in own work

Job Responsibility

Provide high quality customer focused internal IT support for BCA colleagues
Be responsible for ensuring all IT incidents and requests are logged on our ITSM tool and that all tickets are co-ordinated, monitored, escalated as required and resolved to the customer’s satisfaction, within an ITIL driven environment
Ensure that the ticket quality is of a very high standard
Ensure that there is high availability on the Service Desk for customers to be able to engage with the IT department when they need support in line with agreed KPI’s
Provide a high level of technical expertise to our internal customers when required, ensuring the Service Desk first contact fix rate is in line with agreed KPI’s
Demonstrate a high level of problems solving and troubleshooting skills with each and every ticket you work on, documenting your work within the ticket system
Create and maintain good working relationships between our internal support teams, development and business departments, third party suppliers and customers
Be able to effectively communicate with staff members of all levels – Great listening skills, high level of empathy and writing skills, as well as being able to articulate technical and non-technical terms for successful understanding
Responsible for ensuring correct processes are followed as guided by the Service Desk ISO9001:2015 documentation
Responsible for ensuring that our Asset register is kept up to date in line with department policies

What we offer

Hybrid working
Equal opportunity for the advancement of employees including promotion and training

Fulltime

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Help Desk Analyst with IT Asset Management

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