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Help Desk Analyst with IT Asset Management

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Delray

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

A Help Desk Analyst with IT Asset Management (ITAM) is responsible for providing first-line technical support to end users while ensuring the effective tracking, inventory, deployment, and lifecycle management of IT assets within the organization. This dual-role position demands a strong focus on customer service, technical troubleshooting, and systematic asset oversight.

Job Responsibility:

  • Provide Tier 1 (and potentially Tier 2) technical support to end users via phone, email, chat, or ticketing system, resolving hardware, software, and connectivity issues
  • Document, categorize, and resolve incidents and service requests in a timely manner according to established SLAs
  • Maintain and update asset records within the ITAM system, tracking all hardware and software throughout their lifecycle (procurement, deployment, relocation, maintenance, and decommissioning)
  • Support on-boarding and off-boarding processes by provisioning and reclaiming equipment/software licenses
  • Collaborate with procurement and IT teams to facilitate hardware/software acquisition, deployment, and disposal processes in compliance with organizational policies
  • Perform periodic audits and physical inventories of IT assets to ensure data accuracy and regulatory compliance
  • Generate reports on asset utilization, inventory status, and incidents as required
  • Educate and assist end users on IT policies, software installations, and best practices for security and compliance
  • Escalate complex technical issues to higher-level support or specialized teams as needed

Requirements:

  • Experience in an IT support/help desk environment
  • Knowledge of IT Asset Management principles, processes, and tools
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira, Remedy) and ITAM platforms
  • Strong troubleshooting skills for common operating systems (Windows, macOS) and productivity software
  • Excellent communication and customer service abilities
  • Detail-oriented with strong organizational skills for accurate asset tracking

Nice to have:

  • Certifications such as CompTIA ITF+/A+, ITIL Foundation, or specific ITAM certifications
  • Experience with enterprise-scale asset management in regulated environments
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 07, 2026

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