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Help Desk Analyst - Tier II

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Charlotte

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are proactively connecting with experienced Tier 2 Help Desk Technicians for upcoming contract opportunities. These roles support complex technical issues, mentor junior technicians, and act as a key escalation point within the IT support structure. This role is ideal for IT professionals who enjoy deeper troubleshooting, systems support and working across multiple technologies in enterprise environments.

Job Responsibility:

  • Serve as an escalation point for complex technical issues from Tier 1 support
  • Troubleshoot advanced hardware, software, and system connectivity issues
  • Support workstation environments, user access management, and system configurations
  • Investigate recurring incidents and recommend process or technical improvements
  • Assist with onboarding/offboarding processes including system access and device configuration
  • Collaborate with infrastructure and engineering teams to resolve system-level issues

Requirements:

  • Experience providing advanced technical support in a corporate or enterprise IT environment
  • Strong troubleshooting skills across operating systems, user access, and enterprise applications
  • Experience working with ticketing systems and incident management processes
  • Ability to diagnose and resolve technical issues with minimal supervision
  • Strong communication skills and the ability to support both technical and non-technical users

Nice to have:

  • Experience supporting distributed or hybrid work environments
  • Familiarity with endpoint management and identity access administration
  • Experience mentoring or assisting junior support technicians
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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