Help Desk Analyst - Tier II Job at Robert Half (Charlotte)

Help Desk Analyst II

We are on the lookout for a Help Desk Analyst II to join our team in the healthc...

Location

United States , Dublin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in Android Development
Proficient in Cisco Technologies
Demonstrated expertise in Citrix Technologies
Proficiency in using and troubleshooting Mac Computers
Strong knowledge of Microsoft suite of products
Experience in managing Active Directory
Familiarity with Apple Devices
Solid understanding of Computer Hardware
Experience in Configuration Management
Skilled in Deployments

Job Responsibility

Efficiently manage and respond to user requests in the ticket queue
Maintain and update request categories within the ticketing tool and manage permissions
Perform updates to support automation and improve system workflows under supervision
Conduct account updates, password changes, and organizational unit assignments in active directory
Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory
Escalate issues to administrators with Tier 3 or supervisor approval when necessary
Administer security badges and accounts in the Access Control system
Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes
Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals
Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst II

We are looking for a skilled and dependable Help Desk Analyst II to join our tea...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience providing Tier 2 IT support in a detail-oriented environment
Proficiency in troubleshooting Microsoft Windows 10 systems and Active Directory
Familiarity with mobile device management tools and processes
Strong understanding of general IT troubleshooting principles and techniques
Ability to manage and resolve service desk tickets effectively
Excellent communication skills, with the ability to explain technical issues clearly to non-technical users
Self-motivated with strong organizational skills and the ability to work independently
Commitment to punctuality and reliability in a part-time, on-site role

Job Responsibility

Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations
Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory
Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation
Provide support for mobile device management, ensuring devices are configured and operating effectively
Collaborate with team members to address IT concerns and implement solutions that align with business needs
Maintain a detail-oriented and courteous approach while assisting end-users with technical problems
Follow established protocols and procedures to ensure consistent and reliable IT support services
Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems
Stay updated on emerging IT trends and technologies to enhance support capabilities
Ensure compliance with company policies and security standards in all IT-related tasks

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Parttime

Help Desk Analyst II

We are looking for a motivated and skilled Help Desk Analyst II to join our team...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience providing Tier 2 IT support in a detail-oriented environment
Proficiency in Active Directory and Microsoft Windows operating systems, including Windows 10 and 11
Familiarity with PowerShell scripting and its applications in IT management
Knowledge of Intune and Mobile Device Management tools
Strong troubleshooting skills for resolving technical issues efficiently
Excellent communication skills with the ability to explain technical concepts clearly
Ability to work independently and follow instructions with minimal supervision
Commitment to reliability and punctuality in adhering to scheduled hours

Job Responsibility

Provide Tier 2 technical support for hardware, software, and network issues, ensuring timely resolution of service desk tickets
Troubleshoot and resolve issues related to Active Directory, Windows 11, and Mobile Device Management systems
Utilize PowerShell scripting to streamline IT processes and improve efficiency
Manage and maintain Intune configurations for secure and effective device management
Deliver exceptional customer service by communicating effectively and maintaining professionalism in all interactions
Perform routine system checks and updates to ensure optimal performance of IT infrastructure
Offer guidance and support to end-users, assisting them with technical challenges and training needs
Collaborate with team members to identify and implement improvements in IT support processes
Maintain accurate documentation of support activities and resolutions for future reference
Ensure punctuality and reliability in meeting scheduled on-site commitments

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Parttime

Service Desk Analyst

The Service Desk Analyst is responsible for supporting the functional and operat...

Location

United States , San Antonio

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma

Job Responsibility

Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
Participates in departmental programs that promote and deliver exceptional customer service
Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
Determines higher tiered or second level support group responsible if First Call Resolution does not occur
Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory, including account resets and access management
Strong knowledge of Microsoft Windows operating systems, including Windows 10 and 11
Experience with basic hardware troubleshooting and computer deployments
Familiarity with service desk ticketing systems and efficient resolution of technical issues
Ability to work independently while knowing when to seek guidance or escalate problems
Excellent communication skills to interact effectively with end-users and team members
Demonstrated ability to adapt to new technologies and processes
Previous experience in a Tier II support role or equivalent technical support capacity

Job Responsibility

Provide hands-on support for hardware troubleshooting and computer setup, ensuring smooth functionality for end-users
Manage Active Directory tasks, including resetting user accounts and addressing basic access concerns
Deliver Tier II level technical assistance, handling more complex support issues and resolving escalations as needed
Adapt to training and feedback, demonstrating a willingness to learn and improve processes
Work effectively within a Windows 11 environment, ensuring compatibility and optimal performance
Respond to service desk tickets promptly, addressing technical issues with efficiency and precision
Collaborate with team members to implement solutions and improve overall support processes
Maintain clear and thorough communication with end-users to resolve technical concerns in a timely manner
Identify recurring problems and propose strategies to prevent future occurrences
Ensure all support activities are accurately documented and tracked for reporting purposes

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

New

Healthcare Assistant & Lead Healthcare Assistant

Are you passionate about supporting older people and making a meaningful differe...

Location

Ireland , Cork

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in elderly care is desirable but not essential (training may be provided)
QQI Level 5 in Healthcare Support or equivalent is an advantage
A caring, patient and respectful approach to supporting older people
Ability to work flexible shifts including days, nights, and weekends
Strong commitment to resident safety, dignity and wellbeing
Applicants must have legal entitlement to work in Ireland

Job Responsibility

Deliver person-centred care to residents with dignity and respect
Support residents with activities of daily living where required
Encourage independence and social engagement
Maintain a clean, safe and comfortable living environment
Build positive relationships with residents, families, and colleagues
Follow all health, safety and safeguarding procedures
Assist with compliance processes, inspections, and quality standards
Lead Healthcare Assistants will also assist in guiding care teams, supporting best practice, and helping maintain high standards of care delivery

What we offer

Flexible working hours to support work–life balance
Local employment opportunities within the Douglas, Cork area
Competitive rates of pay in line with experience and role
Supportive team environment with ongoing training and development
Employee wellbeing initiatives
Uniform provided
Free on-site parking
Meals provided while on duty

New

Bakery Team Member

Join us to "Change Hospitality For Good". Here at the Cornish Bakery, we want to...

Location

United Kingdom , Falmouth

Salary:

8.05 - 12.80 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Eligible to live and work in the UK

Job Responsibility

Make the World’s Best Coffee
Deliver Outstanding Customer Service
Prepare Award Winning Food
Maintain High standards within the Bakery
Be part of a Team who strive to Aim Higher at all times

What we offer

50% discount on food and drink
Pasty Perks – bespoke reward system offering discounts and savings on favourite brands
Financial well-being benefit through Stream – save directly from wages into a high interest savings account or access wages before pay-day
Employer funded health and wellbeing services with access to a 24/7 GP line, Employee Assistance Program and discounted gym memberships
Paid birthday day off
Member of the shareholder fund (service dependent)
Team social events with in-bakery incentives
Up to 28 days of holiday (including bank holidays), pro rata if necessary

New

Housekeeping Assistant

In Glasgow's prestigious West End, Kelvinside Manor provides luxurious accommoda...

Location

United Kingdom , Glasgow

Salary:

12.27 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience from a housekeeping or domestic cleaning role
Basic understanding of infection control, COSHH, and compliance standards
Ability to follow instructions and cleaning schedules
Ability to report issues
Ability to work well with others in a professional and courteous manner
Pride in your work, attention to detail, time management, and respectful communication
Ability to work well as part of a team or on your own
Demonstrating a kind and caring nature to all within the care home
Satisfactory references
Disclosure Scotland Scheme Membership (PVG)

Job Responsibility

Maintaining the highest levels of cleanliness in public areas and bedrooms within the home
Responsible for the wash, dry, iron and put away of laundry
Ensuring that our residents' care home facilities, public areas and rooms are maintained to the highest cleaning standards
Replenish and maintain supplies in both resident rooms and common areas
Communicate effectively with residents and colleagues to address needs and concerns

What we offer

Competitive benefits
Overtime rates
Flexible working hours considered

Parttime

Help Desk Analyst - Tier II

Robert Half

Location:
United States , Charlotte

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 13, 2026

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Job Posted:March 13, 2026

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