Help Desk Analyst

Help Desk Analyst - Tier I

We’re looking for a motivated Help Desk I Support Technician who enjoys solving ...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

0–2 years of IT support experience (internships welcome!)
Basic understanding of Windows OS and Microsoft 365
Familiarity with Active Directory (password resets, unlocks, permissions)
Strong troubleshooting mindset
Excellent communication skills
Ability to manage multiple tickets and prioritize effectively

Job Responsibility

Respond to incoming support tickets (hardware, software, connectivity)
Troubleshoot Windows desktops/laptops and common business applications
Assist with password resets and user account support (Active Directory)
Support printers, peripherals, and basic networking issues
Escalate complex issues to Tier 2/3 teams as needed
Document resolutions clearly in the ticketing system
Provide friendly, professional customer service via phone, email, and chat

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk Analyst I

We are looking for a dedicated Help Desk Analyst I to join our team in Dayton, O...

Location

United States , Dayton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A degree in computer science, information technology, or a related field is preferred
At least one year of experience in technical support or a similar role where attention to detail is essential
Strong problem-solving skills with the ability to identify and resolve fundamental IT issues
Demonstrated ability to manage multiple priorities and adapt to changing situations in an environment that requires attention to detail
Exceptional attention to detail and follow-through in task execution
Proven ability to handle sensitive information with discretion and maintain confidentiality
Familiarity with software troubleshooting and basic network troubleshooting techniques
Excellent communication skills, both written and verbal, with a focus on customer satisfaction

Job Responsibility

Respond to incoming technical support requests via phone, email, or chat, ensuring timely and accurate assistance
Diagnose and troubleshoot basic network issues, including connectivity problems and user access concerns
Provide exceptional customer service in a call center environment, maintaining professionalism and empathy in all communications
Document issues and resolutions comprehensively to enhance knowledge sharing and improve future support processes
Assist users with software-related inquiries, offering clear guidance and solutions
Collaborate with team members to escalate complex issues to higher support tiers when necessary
Maintain confidentiality while handling sensitive information and adhere to organizational policies
Stay updated on emerging technologies and internal systems to provide informed support
Prioritize and manage multiple tasks effectively in a fast-paced environment, ensuring high levels of accuracy and efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Tier 2 Help Desk Analyst

The Tier 2 Help Desk Analyst provides advanced technical support to users in a f...

Location

United States , Alexandria

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree
Education Equivalency: Associate's degree and 3 years of experience or High School Diploma and 7 years of experience
Minimum 1 year of professional experience
Ability to obtain a Public Trust Clearance

Job Responsibility

Provide advanced technical support for workstation issues, including diagnosis, remediation, application installation/configuration/removal, and performance analysis/tuning
Respond to escalated tickets from Tier 1 and provide timely and effective resolution
Perform deskside support, remote support, and on-site support at customer locations
Image and re-image workstations
Escalate complex issues to the eBusiness team as needed and consult with manufacturers for specialized support
Manage mobile devices, including provisioning, resetting, and remote wiping
Provide printer support, including setup, toner/parts replacement, queue setup, and diagnosis/remediation
Perform root cause analysis for recurring issues
Manage Active Directory accounts and permissions
Provide support for email, meeting rooms, video teleconferencing, moves, and large data moves

Fulltime

We are looking for a Help Desk Analyst to support end users across a mission-dri...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing Tier 1 or frontline help desk support in a Windows-based environment
Working knowledge of Active Directory, Microsoft 365, Windows 10, and basic desktop troubleshooting practices
Familiarity with service desk or ticketing systems such as Freshservice or similar platforms
Ability to handle repetitive support tasks with consistency, accuracy, and a strong customer service mindset
Comfortable performing hands-on hardware work, including imaging, device preparation, upgrades, and secure drive wiping
Experience supporting user accounts, password resets, onboarding tasks, and permissions management
Strong interpersonal and communication skills with the ability to build rapport and interact professionally with a broad user base
Exposure to hybrid infrastructure environments that include both on-premises systems and Entra ID is preferred

Job Responsibility

Deliver first-line technical assistance by resolving common user issues related to login access, permissions, device setup, and general workstation support
Manage incoming service requests in a ticketing platform, prioritize daily support needs, and provide timely updates to users and internal stakeholders
Reset passwords and adjust user access rights to ensure employees can securely access the tools and systems they need
Prepare, image, configure, and upgrade laptops and desktops using Microsoft Intune and manual processes where needed
Wipe and sanitize hard drives, retire outdated equipment, and assist with hardware cleanup and replacement activities
Split time between hands-on ticket support and coordinating equipment ordering, staging, swapping, and deployment for end users
Provide on-site technical coverage for staff working in two buildings located across from one another
Support onboarding tasks by setting up accounts, devices, and Microsoft 365 access for new users
Assist with endpoint and identity-related work in a hybrid Microsoft environment that includes Active Directory, Microsoft 365, and Entra ID
Contribute to workstation standardization, security improvement efforts, and broader cloud readiness activities across multiple branch locations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

IT Service Desk Analyst I

As an IT Service Desk Analyst I, you are the face of the IT department, serving ...

Location

India , Bengaluru

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Foundational Tech Knowledge: Basic understanding of computer hardware, operating systems, and common office software
Platform Experience: Familiarity with service desk software (e.g., Jira) and team communication tools (e.g., Slack) is a plus
Interpersonal Skills: Exceptional communication skills with a focus on delivering a positive customer experience
Organizational Ability: Detail-oriented approach to managing physical assets and maintaining clear documentation
Integrity: Ability to handle sensitive access requests and company property with high levels of trust and adherence to policy

Job Responsibility

Tier 1 Support & Incident Management: Provide high-quality first-level technical assistance via Slack, Jira, and in-person interactions
Core Troubleshooting: Resolve common IT hurdles, including account lockouts, password resets, and software access requests
SLA Accountability: Manage personal ticket queues to consistently meet or exceed established Service Level Agreements (SLAs)
Triage & Documentation: Accurately document all troubleshooting steps and ensure tickets are properly triaged and escalated within the service desk platform when necessary
Service Excellence: Maintain a professional and helpful demeanor, demonstrating patience, empathy, and kindness in every user interaction
Onboarding & Asset Lifecycle: Support the onboarding process by staging, configuring, and testing computer hardware and software for new team members
Offboarding & Recovery: Coordinate the retrieval of company IT assets during employee departures
Hardware Maintenance: Execute fundamental hardware tasks, including unboxing new equipment, performing secure data wipes, and restoring systems for redeployment
Inventory & Security Compliance: Perform weekly physical inventory checks to ensure hardware availability and data accuracy
Regulatory Adherence: Operate in strict compliance with all Xometry IT policies, security protocols, and standard operating procedures

Fulltime

Help Desk Analyst

Service desk/call center position where second-line analysis and troubleshooting...

Location

United States

Salary:

20.00 - 22.50 USD / Hour

Innovative Management Concept

Expiration Date

Until further notice

Requirements

Pursuant to a government contract, this specific position requires U.S. Citizenship
Ability to obtain a VA-designated, Low-Risk Background Investigation (BI)
High School Diploma or equivalent
2-5 years’ experience in Help Desk/Tier 2 support required or equivalent experience
Proven experience in ongoing support of client-specific application systems
Experience and ability to export and manipulate data to create and support reports
Use ticketing software such as ServiceNow or ServiceDesk Manager with a thorough understanding of ITIL best practices
Support intermediate-level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint, Agile, Java, and Adobe Acrobat
Ability to support a fast-paced and agile learning environment
Exercise discretion and independent judgment when handling situational occurrences

Job Responsibility

Resolve tier 2 level application system inquiries, requests, and incidents
Transfer cases to other support groups and escalate to the next appropriate tier level when necessary
Handle high-volume ticket queue by supporting 50-100 tickets daily
Participate in all meetings
Responsible for preparing accurate documentation to support and maintain a working knowledge base of service desk processes
Responsive to action items to fulfill urgent internal/external requests
Subject Matter Expert for the application, functional user roles, and service desk processes and procedures
Support focus teams or specialized projects to promote rapid improvement turnaround
Responsible for handling varied customer requests, incidents, and problems with regard to the Veterans Benefits Management System (VBMS) application
Support the team process, participate in cross-functional teams, and identify areas of opportunity to improve customer satisfaction

Fulltime

Help Desk Analyst

The Help Desk Analyst serves as the primary point of contact for all IT-related ...

Location

United States , Detroit

Salary:

Not provided

Motor City Electric

Expiration Date

Until further notice

Requirements

Experience supporting Windows-based desktops and laptops
Experience supporting iOS devices (iPhones and iPads)
Familiarity with Microsoft Surface devices
Familiarity with Microsoft 365 applications and common business software
Basic understanding of networking concepts (LAN/WAN, printers, connectivity)
Basic understanding of cellular hotspots and mobile connectivity
Experience using ticketing systems is preferred
Strong verbal and written communication skills
Customer-focused mindset with patience and professionalism
Strong organizational skills and attention to detail

Job Responsibility

Act as the first point of contact for IT support via ticketing system, phone, email, and walk-up requests
Gather detailed information from users to accurately diagnose issues and determine priority
Log, categorize, update, and close support tickets in accordance with IT procedures
Communicate clearly with users regarding issue status, next steps, and resolution timelines
Provide Tier-1 technical support for common end-user issues
Provide Tier-1 support for mobile and field devices
Perform first-level troubleshooting for connectivity issues at jobsites
Perform remote and onsite troubleshooting as required
Verify issue resolution with users before ticket closure
Escalate hardware failures and warranty-related issues to Desktop Support Technicians

Help Desk Analyst with IT Asset Management

A Help Desk Analyst with IT Asset Management (ITAM) is responsible for providing...

Location

United States , Delray

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in an IT support/help desk environment
Knowledge of IT Asset Management principles, processes, and tools
Familiarity with ticketing systems (e.g., ServiceNow, Jira, Remedy) and ITAM platforms
Strong troubleshooting skills for common operating systems (Windows, macOS) and productivity software
Excellent communication and customer service abilities
Detail-oriented with strong organizational skills for accurate asset tracking

Job Responsibility

Provide Tier 1 (and potentially Tier 2) technical support to end users via phone, email, chat, or ticketing system, resolving hardware, software, and connectivity issues
Document, categorize, and resolve incidents and service requests in a timely manner according to established SLAs
Maintain and update asset records within the ITAM system, tracking all hardware and software throughout their lifecycle (procurement, deployment, relocation, maintenance, and decommissioning)
Support on-boarding and off-boarding processes by provisioning and reclaiming equipment/software licenses
Collaborate with procurement and IT teams to facilitate hardware/software acquisition, deployment, and disposal processes in compliance with organizational policies
Perform periodic audits and physical inventories of IT assets to ensure data accuracy and regulatory compliance
Generate reports on asset utilization, inventory status, and incidents as required
Educate and assist end users on IT policies, software installations, and best practices for security and compliance
Escalate complex technical issues to higher-level support or specialized teams as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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Help Desk Analyst - Tier I

Job Description

Job Responsibility

Requirements

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