Help Desk Analyst Tier I Job at Robert Half (Louisville)

Help Desk Analyst Tier I

Robert Half

Location:
United States , Louisville

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Robert Half is partnering with a reputable healthcare organization in Louisville Kentucky seeking a motivated and customer-focused Level 1 Help Desk Analyst for a contract position. This role is responsible for providing first-line technical support to clinical and administrative staff in a fast-paced medical environment. The ideal candidate will be reliable, detail-oriented, and comfortable supporting users in a patient-care driven setting.

Job Responsibility:

Serve as the first point of contact for all incoming help desk inquiries via phone, email, and ticketing system
Provide Level 1 troubleshooting for hardware, software, printers, peripherals, and mobile devices
Support Windows OS, Microsoft 365 applications, and standard healthcare systems and tools
Assist in account setup, password resets, access permissions, and basic Active Directory tasks
Perform computer imaging, deployment, and configuration of workstations and laptops for new and existing staff
Document troubleshooting steps, resolutions, and escalate unresolved issues to Level 2/3 teams as needed
Ensure timely resolution of tickets in alignment with SLAs
Maintain strong communication with clinical teams to minimize downtime and support patient care operations
Follow IT security, compliance, and HIPAA guidelines at all times

Requirements:

1–2 years of IT support or help desk experience preferred
Experience imaging computers and deploying workstations required
Strong knowledge of Windows OS, basic networking concepts, and Microsoft 365
Previous experience in a healthcare or HIPAA-regulated environment is a plus
Excellent customer service, communication, and problem-solving skills
Ability to thrive in a fast-paced, team-oriented environment

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 02, 2026

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