Help Desk Analyst

Service desk/call center position where second-line analysis and troubleshooting...

Location

United States

Salary:

20.00 - 22.50 USD / Hour

Innovative Management Concept

Expiration Date

Until further notice

Requirements

Pursuant to a government contract, this specific position requires U.S. Citizenship
Ability to obtain a VA-designated, Low-Risk Background Investigation (BI)
High School Diploma or equivalent
2-5 years’ experience in Help Desk/Tier 2 support required or equivalent experience
Proven experience in ongoing support of client-specific application systems
Experience and ability to export and manipulate data to create and support reports
Use ticketing software such as ServiceNow or ServiceDesk Manager with a thorough understanding of ITIL best practices
Support intermediate-level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint, Agile, Java, and Adobe Acrobat
Ability to support a fast-paced and agile learning environment
Exercise discretion and independent judgment when handling situational occurrences

Job Responsibility

Resolve tier 2 level application system inquiries, requests, and incidents
Transfer cases to other support groups and escalate to the next appropriate tier level when necessary
Handle high-volume ticket queue by supporting 50-100 tickets daily
Participate in all meetings
Responsible for preparing accurate documentation to support and maintain a working knowledge base of service desk processes
Responsive to action items to fulfill urgent internal/external requests
Subject Matter Expert for the application, functional user roles, and service desk processes and procedures
Support focus teams or specialized projects to promote rapid improvement turnaround
Responsible for handling varied customer requests, incidents, and problems with regard to the Veterans Benefits Management System (VBMS) application
Support the team process, participate in cross-functional teams, and identify areas of opportunity to improve customer satisfaction

Fulltime

Help Desk Analyst II

We are on the lookout for a Help Desk Analyst II to join our team in the healthc...

Location

United States , Dublin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in Android Development
Proficient in Cisco Technologies
Demonstrated expertise in Citrix Technologies
Proficiency in using and troubleshooting Mac Computers
Strong knowledge of Microsoft suite of products
Experience in managing Active Directory
Familiarity with Apple Devices
Solid understanding of Computer Hardware
Experience in Configuration Management
Skilled in Deployments

Job Responsibility

Efficiently manage and respond to user requests in the ticket queue
Maintain and update request categories within the ticketing tool and manage permissions
Perform updates to support automation and improve system workflows under supervision
Conduct account updates, password changes, and organizational unit assignments in active directory
Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory
Escalate issues to administrators with Tier 3 or supervisor approval when necessary
Administer security badges and accounts in the Access Control system
Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes
Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals
Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Tier 2 Analyst

Our company is seeking a Contract Help Desk Tier 2 Analyst to provide advanced t...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Professional experience in a Help Desk Tier 2 or similar technical support role
Proficiency supporting Windows and Mac OS environments
Hands-on experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, etc.)
Practical knowledge of Active Directory for user management and permissions
Solid understanding of business applications and networking concepts
Strong communication and analytical skills
Ability to work independently and handle multiple technical issues efficiently

Job Responsibility

Resolve escalated technical issues involving hardware, software, network systems, and user accounts
Provide support via phone, email, and remote access tools, ensuring timely resolution
Log, track, and manage IT support requests using ticketing systems such as ServiceNow, Jira, or similar platforms
Administer user accounts, permissions, and group policies within Active Directory
Collaborate with Tier 1 analysts and other IT specialists to troubleshoot and solve more complex problems
Document solutions and develop knowledgebase articles for recurring issues

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Technical Support Analyst

Provides technology & support services that create positive business impact by o...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country)
Information Technology related job experience, hospitality experience is beneficial
Analytical skills
Problem solving
Computer skills
Learning
Interpersonal skills
Diversity relations
Communications
Electronic communication

Job Responsibility

Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans
Ensures current systems are in compliance with Company system standards
Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and IT equipment including but not limited to: Email, Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support
Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties
Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times
Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
Provides applicable written communications to all the offices Associates from time to time
Is responsible for the maintenance and completion of all establish checklists as and when required
Is responsible for the compliance with applicable Company Policies and IT Standard Operating Procedures (SOPs) and other related material

What we offer

Equal opportunity employer
Inclusive, people-first culture
Opportunity for associates to grow and succeed

Fulltime

Commercial Finance Analyst

We’re expanding our Global Finance Operations team in India and building a share...

Location

India , Pune

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

minimum 4+ years of experience in Deal Desk, Revenue Operations, Finance Operations, or Order Management within a SaaS or subscription environment
Strong working knowledge of Salesforce CPQ and NetSuite (or similar quote-to-cash/ERP platforms)
Solid understanding of ARR concepts
Ability to independently manage standard deal reviews while supporting complex or non-standard scenarios
Comfort reviewing billing schedules, contract terms, and operational details with high accuracy
Strong cross-functional communication and the ability to influence Sales, Legal, RevOps, and Accounting partners
Analytical mindset, financial judgment, and strong attention to detail
Ability to work in a global, fast-paced, cross-time-zone environment
Growth mindset — comfortable taking on broader responsibilities as the team scales
Applicants must have legal authorization to work in the country where this role is based on the first day of employment

Job Responsibility

Review and validate ARR, pricing, and deal structures in Salesforce CPQ
Ensure accuracy of multi-year, ramped, tiered, or usage-based pricing
Support senior teammates in reviewing non-standard deal constructs
Collaborate with RevOps and Sales Ops to improve quote accuracy and approval compliance
Partner with Legal on commercial terms that impact billing, invoicing, or financial exposure
Evaluate multi-currency pricing using approved FX frameworks
Support credit checks, threshold-based approvals, and finance policy compliance
Review contracts and orders for completeness, accuracy, and compliance with internal policies
Ensure all required documents meet billing and invoicing requirements
Validate billing schedules, start dates, terms, and product configurations prior to order activation

What we offer

Reasonable accommodation for individuals with disabilities

Fulltime

Help Desk Analyst

We are seeking a customer-focused Help Desk Analyst to serve as the first point ...

Location

United States , Jacksonville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of experience in a Help Desk, Service Desk, or IT Support role
Working knowledge of Windows 10/11 environments
Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Familiarity with Active Directory user and group management
Basic understanding of networking (DNS, DHCP, TCP/IP)
Strong customer service and communication skills

Job Responsibility

Serve as Tier 1 support for end users via phone, email, and ticketing system
Log, track, and resolve support tickets with clear documentation
Troubleshoot Windows 10/11, Microsoft 365, and common desktop applications
Reset passwords and manage user access in Active Directory and Microsoft 365
Support printers, peripherals, and basic network connectivity issues
Use remote support tools to diagnose and resolve issues efficiently
Escalate complex issues to Tier 2/3 teams as needed
Follow standard operating procedures and IT service management best practices
Communicate clearly with users regarding issue status and resolution

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Service Desk Analyst

Our Columbus, Ohio client has a second shift contract opportunity for a Service ...

Location

United States , Columbus

Salary:

Not provided

Revel IT

Expiration Date

Until further notice

Requirements

Troubleshooting application or device problems
determining if solution is known
publishing resolutions or workarounds in Jira Service Management Incident, Problem or Knowledge Management
providing tiers one support for team members (application, PC, laptop, peripherals, iPhones, iPads, telecommunications devices/supplies)
providing superior customer service
accurately logging tickets
effectively transitioning and escalating unresolved problems
escalating reports of chronic or unresolved problems to appropriate team lead or manager
providing timely updates to internal teams and business/stakeholder communications
maintaining a knowledge-based system of common reported problems and resolutions

Job Responsibility

75%: Answers inbound phone calls and emails during assigned shift in 7x24x365 global Help Desk
provides technical assistance and problem resolution for employees requesting help on computer or network related issues
10%: Follows up on open tickets and confirms successful resolution with end user
5%: Creates and maintains user accounts and access privileges for Active Directory and application systems
5%: Maintains content within a knowledge base through data entry of commonly reported problems and resolutions
5%: Assists on Help Desk related projects and activities as assigned by management

Fulltime

Tier 2 Help Desk Analyst

The Tier 2 Help Desk Analyst provides advanced technical support to users in a f...

Location

United States , Alexandria

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree
Education Equivalency: Associate's degree and 3 years of experience or High School Diploma and 7 years of experience
Minimum 1 year of professional experience
Ability to obtain a Public Trust Clearance

Job Responsibility

Provide advanced technical support for workstation issues, including diagnosis, remediation, application installation/configuration/removal, and performance analysis/tuning
Respond to escalated tickets from Tier 1 and provide timely and effective resolution
Perform deskside support, remote support, and on-site support at customer locations
Image and re-image workstations
Escalate complex issues to the eBusiness team as needed and consult with manufacturers for specialized support
Manage mobile devices, including provisioning, resetting, and remote wiping
Provide printer support, including setup, toner/parts replacement, queue setup, and diagnosis/remediation
Perform root cause analysis for recurring issues
Manage Active Directory accounts and permissions
Provide support for email, meeting rooms, video teleconferencing, moves, and large data moves

Fulltime

Help Desk Analyst - Tier I

Robert Half

Location:
United States , Charlotte

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Help Desk Analyst - Tier I