Help Desk Analyst

Service desk/call center position where second-line analysis and troubleshooting...

Location

United States

Salary:

20.00 - 22.50 USD / Hour

Innovative Management Concept

Expiration Date

Until further notice

Requirements

Pursuant to a government contract, this specific position requires U.S. Citizenship
Ability to obtain a VA-designated, Low-Risk Background Investigation (BI)
High School Diploma or equivalent
2-5 years’ experience in Help Desk/Tier 2 support required or equivalent experience
Proven experience in ongoing support of client-specific application systems
Experience and ability to export and manipulate data to create and support reports
Use ticketing software such as ServiceNow or ServiceDesk Manager with a thorough understanding of ITIL best practices
Support intermediate-level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint, Agile, Java, and Adobe Acrobat
Ability to support a fast-paced and agile learning environment
Exercise discretion and independent judgment when handling situational occurrences

Job Responsibility

Resolve tier 2 level application system inquiries, requests, and incidents
Transfer cases to other support groups and escalate to the next appropriate tier level when necessary
Handle high-volume ticket queue by supporting 50-100 tickets daily
Participate in all meetings
Responsible for preparing accurate documentation to support and maintain a working knowledge base of service desk processes
Responsive to action items to fulfill urgent internal/external requests
Subject Matter Expert for the application, functional user roles, and service desk processes and procedures
Support focus teams or specialized projects to promote rapid improvement turnaround
Responsible for handling varied customer requests, incidents, and problems with regard to the Veterans Benefits Management System (VBMS) application
Support the team process, participate in cross-functional teams, and identify areas of opportunity to improve customer satisfaction

Fulltime

Help Desk Analyst II

We are on the lookout for a Help Desk Analyst II to join our team in the healthc...

Location

United States , Dublin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in Android Development
Proficient in Cisco Technologies
Demonstrated expertise in Citrix Technologies
Proficiency in using and troubleshooting Mac Computers
Strong knowledge of Microsoft suite of products
Experience in managing Active Directory
Familiarity with Apple Devices
Solid understanding of Computer Hardware
Experience in Configuration Management
Skilled in Deployments

Job Responsibility

Efficiently manage and respond to user requests in the ticket queue
Maintain and update request categories within the ticketing tool and manage permissions
Perform updates to support automation and improve system workflows under supervision
Conduct account updates, password changes, and organizational unit assignments in active directory
Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory
Escalate issues to administrators with Tier 3 or supervisor approval when necessary
Administer security badges and accounts in the Access Control system
Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes
Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals
Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Technical Support Analyst

Provides technology & support services that create positive business impact by o...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country)
Information Technology related job experience, hospitality experience is beneficial
Analytical skills
Problem solving
Computer skills
Learning
Interpersonal skills
Diversity relations
Communications
Electronic communication

Job Responsibility

Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans
Ensures current systems are in compliance with Company system standards
Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and IT equipment including but not limited to: Email, Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support
Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties
Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times
Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
Provides applicable written communications to all the offices Associates from time to time
Is responsible for the maintenance and completion of all establish checklists as and when required
Is responsible for the compliance with applicable Company Policies and IT Standard Operating Procedures (SOPs) and other related material

What we offer

Equal opportunity employer
Inclusive, people-first culture
Opportunity for associates to grow and succeed

Fulltime

IT Infrastructure Engineer

In this unique IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYST - ONSITE IN QUAD...

Location

United States , Hampton

Salary:

85000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

7+ years of IT Help Desk and Infrastructure experience in various roles including: desktop support analyst, help desk manager, system administrator, network administrator, security administrator and other
Technical skills will include: MS O365, desktop, hardware, software, Active Directory, user accounts, installing network hardware and software, setting up network external devices, troubleshooting connectivity issues and other research and resolution
Must possess exceptional communication, presentation, customer service skills

Job Responsibility

Managing and assisting with Help Desk Tier 1-3 tickets and any special projects
Manage the IT Help Desk Team and assist in other IT Infrastructure Administration initiatives and projects
Build strong collaboration and trust with the Senior Leaders and the IT Infrastructure Teams

What we offer

exceptional benefits
free online training
medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

New

Help Desk Analyst - Tier I

We are seeking a reliable and customer-focused IT Help Desk Support Specialist t...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
technical training preferred
1+ year of help desk, call center, or customer support experience
Familiarity with ticketing systems and basic IT troubleshooting
Experience with POS systems or end-user hardware is a plus

Job Responsibility

Serve as first point of contact for IT support (phone, email, ticketing system)
Log, track, and prioritize all support requests with accurate documentation
Troubleshoot and resolve basic hardware, software, and access issues
escalate as needed
Follow established escalation procedures and service level expectations
Maintain and update help desk documentation and knowledge base
Monitor ticket queues and follow up to ensure timely resolution
Support IT projects and continuous process improvement initiatives

What we offer

medical, vision, dental, life and disability insurance
company 401(k) plan

New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...

Location

United States , Lynn

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing Tier 2 help desk or desktop support in a business environment
Experience troubleshooting Citrix environments
Working knowledge of Active Directory and Azure Active Directory/Entra for user administration and access support
Hands-on experience supporting Microsoft Windows 10 and general Microsoft desktop environments
Familiarity with Microsoft 365 and Office 365 applications, account setup, and basic issue resolution
Ability to diagnose and resolve common technical issues related to hardware, software, logins, and user connectivity
Experience working with ticketing systems and maintaining accurate service desk documentation

Job Responsibility

Deliver day-to-day technical assistance for end users, resolving hardware, software, and access issues in a timely manner
Act as the primary on-site IT contact for assigned locations while coordinating escalations with remote infrastructure and support teams when necessary
Troubleshoot Windows-based desktops, laptops, and mobile devices, including account access, application performance, and connectivity concerns
Manage and update service desk tickets with clear documentation, status changes, and resolution details to ensure strong support follow-through
Support user accounts and permissions within Active Directory, Entra ID, Azure Active Directory, Microsoft 365, and related enterprise systems
Assist with Citrix environment support, including workspace access and secure application connectivity for end users
Help maintain device deployments and endpoint configurations, including desktop operating systems and thin client platforms such as IGEL
Provide support for cloud-connected tools and printing solutions, helping users work effectively across office and remote settings

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan
top jobs
competitive compensation and benefits
free online training

Commercial Finance Analyst

We’re expanding our Global Finance Operations team in India and building a share...

Location

India , Pune

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

minimum 4+ years of experience in Deal Desk, Revenue Operations, Finance Operations, or Order Management within a SaaS or subscription environment
Strong working knowledge of Salesforce CPQ and NetSuite (or similar quote-to-cash/ERP platforms)
Solid understanding of ARR concepts
Ability to independently manage standard deal reviews while supporting complex or non-standard scenarios
Comfort reviewing billing schedules, contract terms, and operational details with high accuracy
Strong cross-functional communication and the ability to influence Sales, Legal, RevOps, and Accounting partners
Analytical mindset, financial judgment, and strong attention to detail
Ability to work in a global, fast-paced, cross-time-zone environment
Growth mindset — comfortable taking on broader responsibilities as the team scales
Applicants must have legal authorization to work in the country where this role is based on the first day of employment

Job Responsibility

Review and validate ARR, pricing, and deal structures in Salesforce CPQ
Ensure accuracy of multi-year, ramped, tiered, or usage-based pricing
Support senior teammates in reviewing non-standard deal constructs
Collaborate with RevOps and Sales Ops to improve quote accuracy and approval compliance
Partner with Legal on commercial terms that impact billing, invoicing, or financial exposure
Evaluate multi-currency pricing using approved FX frameworks
Support credit checks, threshold-based approvals, and finance policy compliance
Review contracts and orders for completeness, accuracy, and compliance with internal policies
Ensure all required documents meet billing and invoicing requirements
Validate billing schedules, start dates, terms, and product configurations prior to order activation

What we offer

Reasonable accommodation for individuals with disabilities

Fulltime

Help Desk Analyst - Tier II

We are proactively connecting with experienced Tier 2 Help Desk Technicians for ...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing advanced technical support in a corporate or enterprise IT environment
Strong troubleshooting skills across operating systems, user access, and enterprise applications
Experience working with ticketing systems and incident management processes
Ability to diagnose and resolve technical issues with minimal supervision
Strong communication skills and the ability to support both technical and non-technical users

Job Responsibility

Serve as an escalation point for complex technical issues from Tier 1 support
Troubleshoot advanced hardware, software, and system connectivity issues
Support workstation environments, user access management, and system configurations
Investigate recurring incidents and recommend process or technical improvements
Assist with onboarding/offboarding processes including system access and device configuration
Collaborate with infrastructure and engineering teams to resolve system-level issues

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk Analyst - Tier I

Robert Half

Location:
United States , Charlotte

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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