Help Desk Analyst

Help Desk Analyst - Tier I

We are seeking a reliable and customer-focused IT Help Desk Support Specialist t...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
technical training preferred
1+ year of help desk, call center, or customer support experience
Familiarity with ticketing systems and basic IT troubleshooting
Experience with POS systems or end-user hardware is a plus

Job Responsibility

Serve as first point of contact for IT support (phone, email, ticketing system)
Log, track, and prioritize all support requests with accurate documentation
Troubleshoot and resolve basic hardware, software, and access issues
escalate as needed
Follow established escalation procedures and service level expectations
Maintain and update help desk documentation and knowledge base
Monitor ticket queues and follow up to ensure timely resolution
Support IT projects and continuous process improvement initiatives

What we offer

medical, vision, dental, life and disability insurance
company 401(k) plan

Help Desk Analyst I

We are looking for a dedicated Help Desk Analyst I to join our team in Dayton, O...

Location

United States , Dayton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A degree in computer science, information technology, or a related field is preferred
At least one year of experience in technical support or a similar role where attention to detail is essential
Strong problem-solving skills with the ability to identify and resolve fundamental IT issues
Demonstrated ability to manage multiple priorities and adapt to changing situations in an environment that requires attention to detail
Exceptional attention to detail and follow-through in task execution
Proven ability to handle sensitive information with discretion and maintain confidentiality
Familiarity with software troubleshooting and basic network troubleshooting techniques
Excellent communication skills, both written and verbal, with a focus on customer satisfaction

Job Responsibility

Respond to incoming technical support requests via phone, email, or chat, ensuring timely and accurate assistance
Diagnose and troubleshoot basic network issues, including connectivity problems and user access concerns
Provide exceptional customer service in a call center environment, maintaining professionalism and empathy in all communications
Document issues and resolutions comprehensively to enhance knowledge sharing and improve future support processes
Assist users with software-related inquiries, offering clear guidance and solutions
Collaborate with team members to escalate complex issues to higher support tiers when necessary
Maintain confidentiality while handling sensitive information and adhere to organizational policies
Stay updated on emerging technologies and internal systems to provide informed support
Prioritize and manage multiple tasks effectively in a fast-paced environment, ensuring high levels of accuracy and efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Tier 2 Help Desk Analyst

The Tier 2 Help Desk Analyst provides advanced technical support to users in a f...

Location

United States , Alexandria

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree
Education Equivalency: Associate's degree and 3 years of experience or High School Diploma and 7 years of experience
Minimum 1 year of professional experience
Ability to obtain a Public Trust Clearance

Job Responsibility

Provide advanced technical support for workstation issues, including diagnosis, remediation, application installation/configuration/removal, and performance analysis/tuning
Respond to escalated tickets from Tier 1 and provide timely and effective resolution
Perform deskside support, remote support, and on-site support at customer locations
Image and re-image workstations
Escalate complex issues to the eBusiness team as needed and consult with manufacturers for specialized support
Manage mobile devices, including provisioning, resetting, and remote wiping
Provide printer support, including setup, toner/parts replacement, queue setup, and diagnosis/remediation
Perform root cause analysis for recurring issues
Manage Active Directory accounts and permissions
Provide support for email, meeting rooms, video teleconferencing, moves, and large data moves

Fulltime

Help Desk Analyst III

We are looking for an experienced Help Desk Analyst III to provide high-level te...

Location

United States , Pittsburgh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in a multi-tier help desk, technical support, or advanced desktop support role
Demonstrated ability to troubleshoot complex technical issues involving hardware, software, user access, and networking
Strong working knowledge of Windows Server, Active Directory, Microsoft Office 365, and core Microsoft support environments
Experience with network diagnostics, configuration support, and general connectivity troubleshooting
Proven ability to communicate clearly with users and provide attentive, customer-focused support
Hands-on familiarity with desktop hardware, deskside support, configuration management, and related support tools

Job Responsibility

Deliver advanced technical assistance for hardware, software, and access-related issues across a multi-level support environment
Investigate and resolve escalated incidents involving desktop systems, Microsoft platforms, and end-user applications
Support account administration tasks, including permissions, directory updates, and user access management within Active Directory
Troubleshoot connectivity and infrastructure-related problems by identifying network, configuration, and performance issues
Configure, maintain, and support desktop hardware, peripheral devices, and deskside technology for end users
Assist with administration and support activities involving Windows Server, Office 365, Citrix technologies, and related enterprise tools
Document issues, resolutions, and recurring trends to improve service quality and support efficiency
Collaborate with internal technical teams to address complex system concerns and maintain stable user operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

We are looking for a Help Desk Analyst to support end users across a mission-dri...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing Tier 1 or frontline help desk support in a Windows-based environment
Working knowledge of Active Directory, Microsoft 365, Windows 10, and basic desktop troubleshooting practices
Familiarity with service desk or ticketing systems such as Freshservice or similar platforms
Ability to handle repetitive support tasks with consistency, accuracy, and a strong customer service mindset
Comfortable performing hands-on hardware work, including imaging, device preparation, upgrades, and secure drive wiping
Experience supporting user accounts, password resets, onboarding tasks, and permissions management
Strong interpersonal and communication skills with the ability to build rapport and interact professionally with a broad user base
Exposure to hybrid infrastructure environments that include both on-premises systems and Entra ID is preferred

Job Responsibility

Deliver first-line technical assistance by resolving common user issues related to login access, permissions, device setup, and general workstation support
Manage incoming service requests in a ticketing platform, prioritize daily support needs, and provide timely updates to users and internal stakeholders
Reset passwords and adjust user access rights to ensure employees can securely access the tools and systems they need
Prepare, image, configure, and upgrade laptops and desktops using Microsoft Intune and manual processes where needed
Wipe and sanitize hard drives, retire outdated equipment, and assist with hardware cleanup and replacement activities
Split time between hands-on ticket support and coordinating equipment ordering, staging, swapping, and deployment for end users
Provide on-site technical coverage for staff working in two buildings located across from one another
Support onboarding tasks by setting up accounts, devices, and Microsoft 365 access for new users
Assist with endpoint and identity-related work in a hybrid Microsoft environment that includes Active Directory, Microsoft 365, and Entra ID
Contribute to workstation standardization, security improvement efforts, and broader cloud readiness activities across multiple branch locations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

IT Service Desk Analyst I

As an IT Service Desk Analyst I, you are the face of the IT department, serving ...

Location

India , Bengaluru

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Foundational Tech Knowledge: Basic understanding of computer hardware, operating systems, and common office software
Platform Experience: Familiarity with service desk software (e.g., Jira) and team communication tools (e.g., Slack) is a plus
Interpersonal Skills: Exceptional communication skills with a focus on delivering a positive customer experience
Organizational Ability: Detail-oriented approach to managing physical assets and maintaining clear documentation
Integrity: Ability to handle sensitive access requests and company property with high levels of trust and adherence to policy

Job Responsibility

Tier 1 Support & Incident Management: Provide high-quality first-level technical assistance via Slack, Jira, and in-person interactions
Core Troubleshooting: Resolve common IT hurdles, including account lockouts, password resets, and software access requests
SLA Accountability: Manage personal ticket queues to consistently meet or exceed established Service Level Agreements (SLAs)
Triage & Documentation: Accurately document all troubleshooting steps and ensure tickets are properly triaged and escalated within the service desk platform when necessary
Service Excellence: Maintain a professional and helpful demeanor, demonstrating patience, empathy, and kindness in every user interaction
Onboarding & Asset Lifecycle: Support the onboarding process by staging, configuring, and testing computer hardware and software for new team members
Offboarding & Recovery: Coordinate the retrieval of company IT assets during employee departures
Hardware Maintenance: Execute fundamental hardware tasks, including unboxing new equipment, performing secure data wipes, and restoring systems for redeployment
Inventory & Security Compliance: Perform weekly physical inventory checks to ensure hardware availability and data accuracy
Regulatory Adherence: Operate in strict compliance with all Xometry IT policies, security protocols, and standard operating procedures

Fulltime

Help Desk Analyst with IT Asset Management

A Help Desk Analyst with IT Asset Management (ITAM) is responsible for providing...

Location

United States , Delray

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in an IT support/help desk environment
Knowledge of IT Asset Management principles, processes, and tools
Familiarity with ticketing systems (e.g., ServiceNow, Jira, Remedy) and ITAM platforms
Strong troubleshooting skills for common operating systems (Windows, macOS) and productivity software
Excellent communication and customer service abilities
Detail-oriented with strong organizational skills for accurate asset tracking

Job Responsibility

Provide Tier 1 (and potentially Tier 2) technical support to end users via phone, email, chat, or ticketing system, resolving hardware, software, and connectivity issues
Document, categorize, and resolve incidents and service requests in a timely manner according to established SLAs
Maintain and update asset records within the ITAM system, tracking all hardware and software throughout their lifecycle (procurement, deployment, relocation, maintenance, and decommissioning)
Support on-boarding and off-boarding processes by provisioning and reclaiming equipment/software licenses
Collaborate with procurement and IT teams to facilitate hardware/software acquisition, deployment, and disposal processes in compliance with organizational policies
Perform periodic audits and physical inventories of IT assets to ensure data accuracy and regulatory compliance
Generate reports on asset utilization, inventory status, and incidents as required
Educate and assist end users on IT policies, software installations, and best practices for security and compliance
Escalate complex technical issues to higher-level support or specialized teams as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Service Desk Analyst

Location

United States , Bonita Springs

Salary:

55000.00 - 60000.00 USD / Year ▼

Robert Half

Expiration Date

Until further notice

Requirements

Strong customer service / communication skills (must be able to explain tech to non-technical users such as truck drivers)
Prior help desk or technical support experience preferred
Open to entry-level candidates or recent college graduates
Critical thinking and troubleshooting mindset

Job Responsibility

Handle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)
Support ~30–35 calls per day
Troubleshoot and resolve issues across Workstations, Mobile devices, Proprietary software, Printers
Assist with tasks such as Password resets and account unlocks (Active Directory – light use), Email signature updates, Access requests, Break/fix troubleshooting
Escalate complex issues to L2 team as needed
Follow structured troubleshooting processes to identify and resolve issues efficiently
Support incoming Incidents and Requests from Phone, Email and Self-Service tickets
Provide top-tier customer support for all users, including Senior and C-Level management
Ask efficient probing questions and use working knowledge of systems to determine root cause
Actively participate in Business Acceptance Testing and User Acceptance Testing

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

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Help Desk Analyst - Tier I

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