Help Desk Analyst III Job at Robert Half (New Haven)

Help Desk Analyst III

We are looking for an experienced Help Desk Analyst III to join our team in Farm...

Location

United States , Farmers Branch

Salary:

32.00 - 38.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

At least five years of recent experience in IT support roles handling infrastructure, systems, and applications
Proficiency with Active Directory, Microsoft Windows 10, and basic troubleshooting techniques
Hands-on experience with Intune and Multi-Factor Authentication systems
Familiarity with service desk ticket management and resolution processes
Strong understanding of Microsoft Windows environments and licensing
Ability to multitask and adapt to changing priorities effectively
Excellent communication skills, both written and verbal, for technical and non-technical audiences

Job Responsibility

Deliver expert-level technical support for escalated issues across hardware, software, and network systems
Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication
Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service
Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency
Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices
Troubleshoot and analyze issues using advanced techniques and tools
Support Microsoft licensing and ensure compliance across systems
Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements
Assist with technology rollouts and AV system projects as needed
Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Help Desk Analyst III

In this hands-on role, you will provide technical support and troubleshooting se...

Location

United States , Norman

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5-7 years of experience in IT support, including break/fix environments
Strong expertise in Microsoft Office 365, Active Directory, and configuration management
Familiarity with Android and Apple devices, as well as Mac and PC hardware
Proficiency in Cisco and Citrix technologies
Ability to troubleshoot complex technical problems independently and think critically
Excellent communication skills to interact effectively with clients and team members
Hands-on experience with deployments, server maintenance, and network configurations
Must possess a valid driver’s license and ability to travel to client sites using a personal vehicle

Job Responsibility

Provide on-site and remote technical support for clients, ensuring timely resolution of hardware, software, and network issues
Install, configure, and troubleshoot internet systems for residential and commercial customers
Perform hands-on tasks such as cable troubleshooting and ladder work to maintain connectivity
Manage and support servers, networks, workstations, and Office 365 applications
Collaborate with vendors and clients to ensure seamless IT service delivery
Conduct system upgrades and migrations to improve infrastructure performance
Maintain detailed documentation of issues, solutions, and client interactions
Deliver exceptional customer service by communicating technical solutions in a clear and precise manner
Travel to client locations using personal vehicles and maintain accurate mileage records for reimbursement
Ensure compliance with background checks, mandatory pre-employment screenings for all candidates, and company policies

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Help Desk Analyst III

We are looking for an experienced Help Desk Analyst III to join our team in Farm...

Location

United States , Farmers Branch

Salary:

30.00 - 40.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

At least five years of recent experience in IT support roles handling infrastructure, systems, and applications
Proficiency with Active Directory, Microsoft Windows 10, and basic troubleshooting techniques
Hands-on experience with Intune and Multi-Factor Authentication systems
Familiarity with service desk ticket management and resolution processes
Strong understanding of Microsoft Windows environments and licensing
Ability to multitask and adapt to changing priorities effectively
Excellent communication skills, both written and verbal, for technical and non-technical audiences

Job Responsibility

Deliver expert-level technical support for escalated issues across hardware, software, and network systems
Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication
Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service
Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency
Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices
Troubleshoot and analyze issues using advanced techniques and tools
Support Microsoft licensing and ensure compliance across systems
Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements
Assist with technology rollouts and AV system projects as needed
Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Service Desk Analyst

The Service Desk Analyst is responsible for supporting the functional and operat...

Location

United States , San Antonio

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma

Job Responsibility

Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
Participates in departmental programs that promote and deliver exceptional customer service
Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
Determines higher tiered or second level support group responsible if First Call Resolution does not occur
Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to

Fulltime

Deputy Manager

Deputy Manager - 2/3 Bedded Children's Residential Complex EBD Home Location: Wi...

Location

United Kingdom , Wigan

Salary:

36036.00 - 37128.00 GBP / Year ▼

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Level 3 or Level 4 Diploma in Residential Childcare (or equivalent) - essential
Previous experience in a senior, team leader or Deputy Manager role within a children's residential setting
Strong leadership, communication, and organisational skills
A genuine passion for making a difference in young people's lives
Ability to work flexibly, including evenings, weekends, and sleep-in shifts
Enhanced DBS (or willingness to undergo one)

Job Responsibility

Support the Registered Manager closely in the day-to-day running of the home
Lead, mentor, and supervise a team of care staff
Ensure all safeguarding, compliance, and quality standards are met
Support the development and implementation of individual care plans
Build trusting relationships with children, families, and professionals
Be part of the on-call rota and cover shifts when required

What we offer

Ongoing training and professional development
Supportive leadership and clear progression pathways
A chance to work for an organisation that truly values its staff and the children they care for

Fulltime

Customer Service - Self Storage Manager

Our Property Managers get to work independently at multiple locations; spending ...

Location

United States , Charlotte

Salary:

15.00 USD / Hour

Public storage

Expiration Date

Until further notice

Requirements

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies
Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business
Physical Requirements: Ability to transport lift/move items weighing up to 35 pounds
Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors
Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris

Job Responsibility

We assess customer storage needs and make suggestions, including selling packing and moving supplies
Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
Auditing cash drawers and making bank deposits are part of the daily business
We help keep our customers current with payments and make reminder and collection calls when required

What we offer

Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
Company paid life, accidental death insurance
Exclusive vendor discounts
Mileage reimbursement is provided when traveling between properties or other work-related tasks
Our Property Managers have the opportunity to earn performance-based bonuses

Fulltime

Residential Care Officer

We are expanding our residential children's services and are seeking passionate ...

Location

United Kingdom , Doncaster

Salary:

28132.00 - 30914.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

A genuine passion for working with children and young people
strong communication skills and safeguarding awareness
flexibility to work rota-based and unsocial hours
commitment to professional development and training

Job Responsibility

Provide high-quality, consistent residential care for children and young people
support emotional, social, and physical development
work therapeutically with children who present complex or challenging behaviours
maintain safeguarding standards and accurate care documentation
work collaboratively with managers and senior residential care staff
complete QCF Level 3 Residential Childcare qualification and Therapeutic Crisis Intervention (TCI) training

What we offer

Access to the South Yorkshire Pension Scheme
overtime paid at time and a quarter
up to 33 days annual leave plus public holidays
ongoing training, qualifications, and clear career progression
supportive team culture and strong leadership
weekly shortlisting and interviews

Parttime

Customer Service - Self Storage Manager

Our Property Managers get to work independently at multiple locations; spending ...

Location

United States , Red Bank

Salary:

18.00 USD / Hour

Public storage

Expiration Date

Until further notice

Requirements

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies
Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business

Job Responsibility

Assess customer storage needs and make suggestions, including selling packing and moving supplies
Daily storage unit inspections to confirm inventory and availability
Auditing cash drawers and making bank deposits
Help keep customers current with payments and make reminder and collection calls when required

What we offer

Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
Company paid life, accidental death insurance
Exclusive vendor discounts
Mileage reimbursement
Performance-based bonuses

Fulltime

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Help Desk Analyst III

Job Description

Job Responsibility

Requirements

What we offer

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