Help Desk Analyst III Job at Robert Half (Oklahoma City)

Help Desk Analyst III

We are looking for an experienced Help Desk Analyst III to join our team in Farm...

Location

United States , Farmers Branch

Salary:

32.00 - 38.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

At least five years of recent experience in IT support roles handling infrastructure, systems, and applications
Proficiency with Active Directory, Microsoft Windows 10, and basic troubleshooting techniques
Hands-on experience with Intune and Multi-Factor Authentication systems
Familiarity with service desk ticket management and resolution processes
Strong understanding of Microsoft Windows environments and licensing
Ability to multitask and adapt to changing priorities effectively
Excellent communication skills, both written and verbal, for technical and non-technical audiences

Job Responsibility

Deliver expert-level technical support for escalated issues across hardware, software, and network systems
Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication
Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service
Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency
Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices
Troubleshoot and analyze issues using advanced techniques and tools
Support Microsoft licensing and ensure compliance across systems
Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements
Assist with technology rollouts and AV system projects as needed
Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Help Desk Analyst III

We are looking for an experienced Senior Deskop/Server Administrator to join our...

Location

United States , New Haven

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 4 years of experience in a technical support or server administrator role
Proficiency in managing Active Directory, including user account administration
Strong knowledge of Microsoft Windows 10 and troubleshooting techniques
Familiarity with service desk ticketing systems and workflows
Ability to diagnose and resolve hardware and software issues effectively
Excellent communication and interpersonal skills for working with diverse users
Detail-oriented with strong organizational abilities
Capacity to work both independently and collaboratively in a fast-paced environment

Job Responsibility

Provide technical support to users, addressing issues with hardware, software, and network connectivity
Manage and maintain Active Directory, including user account setups and permission changes
Troubleshoot and resolve problems related to Microsoft Windows 11 and other operating systems
Respond promptly to service desk tickets, ensuring timely resolution and accurate documentation
Assist in configuring and deploying new hardware and software systems
Conduct Windows server maintenance, administration, and troubleshooting
Monitor system performance and identify areas for improvement
Collaborate with other IT team members to implement solutions and improve processes
Educate users on best practices and preventative measures for common IT issues
Maintain detailed records of technical incidents and resolutions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst III

In this hands-on role, you will provide technical support and troubleshooting se...

Location

United States , Norman

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5-7 years of experience in IT support, including break/fix environments
Strong expertise in Microsoft Office 365, Active Directory, and configuration management
Familiarity with Android and Apple devices, as well as Mac and PC hardware
Proficiency in Cisco and Citrix technologies
Ability to troubleshoot complex technical problems independently and think critically
Excellent communication skills to interact effectively with clients and team members
Hands-on experience with deployments, server maintenance, and network configurations
Must possess a valid driver’s license and ability to travel to client sites using a personal vehicle

Job Responsibility

Provide on-site and remote technical support for clients, ensuring timely resolution of hardware, software, and network issues
Install, configure, and troubleshoot internet systems for residential and commercial customers
Perform hands-on tasks such as cable troubleshooting and ladder work to maintain connectivity
Manage and support servers, networks, workstations, and Office 365 applications
Collaborate with vendors and clients to ensure seamless IT service delivery
Conduct system upgrades and migrations to improve infrastructure performance
Maintain detailed documentation of issues, solutions, and client interactions
Deliver exceptional customer service by communicating technical solutions in a clear and precise manner
Travel to client locations using personal vehicles and maintain accurate mileage records for reimbursement
Ensure compliance with background checks, mandatory pre-employment screenings for all candidates, and company policies

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Help Desk Analyst III

We are looking for an experienced Help Desk Analyst III to join our team in Farm...

Location

United States , Farmers Branch

Salary:

30.00 - 40.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

At least five years of recent experience in IT support roles handling infrastructure, systems, and applications
Proficiency with Active Directory, Microsoft Windows 10, and basic troubleshooting techniques
Hands-on experience with Intune and Multi-Factor Authentication systems
Familiarity with service desk ticket management and resolution processes
Strong understanding of Microsoft Windows environments and licensing
Ability to multitask and adapt to changing priorities effectively
Excellent communication skills, both written and verbal, for technical and non-technical audiences

Job Responsibility

Deliver expert-level technical support for escalated issues across hardware, software, and network systems
Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication
Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service
Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency
Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices
Troubleshoot and analyze issues using advanced techniques and tools
Support Microsoft licensing and ensure compliance across systems
Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements
Assist with technology rollouts and AV system projects as needed
Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Service Desk Analyst

The Service Desk Analyst is responsible for supporting the functional and operat...

Location

United States , San Antonio

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma

Job Responsibility

Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
Participates in departmental programs that promote and deliver exceptional customer service
Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
Determines higher tiered or second level support group responsible if First Call Resolution does not occur
Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to

Fulltime

New

IT Training Lead

The IT Training Lead will drive technology learning and user adoption across the...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in IT training, instructional design, technical enablement, or learning and development
Strong knowledge of Microsoft 365
Excellent communication, facilitation, and content development skills
Ability to translate technical concepts into practical, user-friendly training.

Job Responsibility

Design, develop, and deliver IT training programs in instructor-led, virtual, and self-paced formats
Take lead in the Microsoft Copilot and AI training strategy, including onboarding, advanced use cases, responsible AI usage, and ongoing enablement
Partner with IT leadership to support new technology rollouts, system upgrades, and digital transformation initiatives
Create and maintain training content, including videos, guides, tutorials, and job aids
Identify skill gaps and develop targeted learning solutions to improve adoption and productivity
Gather feedback and measure training effectiveness to continuously improve programs.

New

K Kitchen Representative

The position includes, but is not limited to, the following essential job duties...

Location

United States , New Albany

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

New

K Kitchen Representative

Location

United States , Decatur

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

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Help Desk Analyst III

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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Help Desk Analyst III

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