Help Desk Analyst III, Robert Half

Robert Half

Location:
United States, Omaha

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced Help Desk Analyst III to join our team in Omaha, Nebraska. In this long-term contract position, you will play a critical role in providing advanced technical support, managing endpoint systems, and ensuring optimal functionality across diverse platforms. This role requires a combination of technical expertise and proactive problem-solving to support both Windows and macOS environments while contributing to automation and security initiatives.

Job Responsibility:

Provide advanced troubleshooting and support for Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive
Administer endpoint security solutions such as Microsoft Defender for Endpoint to ensure system protection
Manage device configurations and deployments using Intune, Autopilot, and related tools
Utilize PowerShell scripting and Power Automate to streamline processes and enhance efficiency
Support user accounts and access management through Entra/Azure Active Directory
Address technical issues for both Windows and macOS environments, ensuring seamless functionality
Participate in a 24/7 on-call rotation to address critical system needs
Act as the escalation point for complex technical problems, collaborating with IT teams to develop solutions
Maintain compliance with licensing, regulatory standards, and security protocols
Contribute to system audits, documentation, and process improvement initiatives

Requirements:

Minimum of 5 years of experience in Service Desk or technical support roles
Strong expertise in Microsoft 365 administration and troubleshooting
Proficiency in endpoint management tools such as Intune, Autopilot, and Microsoft Defender
Advanced skills in PowerShell scripting and automation
Familiarity with Active Directory and Entra/Azure AD user account management
Ability to support and troubleshoot both Windows and macOS operating systems
Preferred certifications include Microsoft Certified: Modern Desktop Administrator Associate, Security Compliance and Identity Fundamentals, and CompTIA Network+
Bachelor’s degree in a related field or equivalent combination of education and experience

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
July 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Help Desk Analyst III