Help Desk Analyst III Job at Robert Half (Norman)

Help Desk Analyst III

The Help Desk Analyst III serves as a senior member of the IT support team, resp...

Location

United States , Oklahoma City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
5+ years of experience in IT support or help desk roles, with at least 2 years in an advanced or escalation role
Strong troubleshooting skills for Windows, macOS, and enterprise applications
Experience with Active Directory, Microsoft 365, VPNs, and remote desktop tools
Knowledge of networking concepts, including TCP/IP, DNS, and VPN troubleshooting
Familiarity with IT service management (ITSM) frameworks such as ITIL
Excellent communication and customer service skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications are a plus

Job Responsibility

Provide advanced technical support for hardware, software, network, and security-related issues
Act as an escalation point for Help Desk Analysts I and II, resolving complex IT problems
Analyze and diagnose recurring technical issues, recommending long-term solutions
Manage and maintain IT systems, including user accounts, permissions, and security policies
Document technical solutions and contribute to the knowledge base for IT support staff
Assist in training and mentoring entry level help desk analysts
Collaborate with IT teams to implement new technologies and system improvements
Ensure compliance with company policies, security standards, and IT best practices
Monitor and manage ticket queues, ensuring timely resolution of service requests
Provide remote and on-site support to end-users as needed

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst III

We are looking for an experienced Senior Deskop/Server Administrator to join our...

Location

United States , New Haven

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 4 years of experience in a technical support or server administrator role
Proficiency in managing Active Directory, including user account administration
Strong knowledge of Microsoft Windows 10 and troubleshooting techniques
Familiarity with service desk ticketing systems and workflows
Ability to diagnose and resolve hardware and software issues effectively
Excellent communication and interpersonal skills for working with diverse users
Detail-oriented with strong organizational abilities
Capacity to work both independently and collaboratively in a fast-paced environment

Job Responsibility

Provide technical support to users, addressing issues with hardware, software, and network connectivity
Manage and maintain Active Directory, including user account setups and permission changes
Troubleshoot and resolve problems related to Microsoft Windows 11 and other operating systems
Respond promptly to service desk tickets, ensuring timely resolution and accurate documentation
Assist in configuring and deploying new hardware and software systems
Conduct Windows server maintenance, administration, and troubleshooting
Monitor system performance and identify areas for improvement
Collaborate with other IT team members to implement solutions and improve processes
Educate users on best practices and preventative measures for common IT issues
Maintain detailed records of technical incidents and resolutions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst III

We are looking for an experienced Help Desk Analyst III to join our team in Farm...

Location

United States , Farmers Branch

Salary:

30.00 - 40.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

At least five years of recent experience in IT support roles handling infrastructure, systems, and applications
Proficiency with Active Directory, Microsoft Windows 10, and basic troubleshooting techniques
Hands-on experience with Intune and Multi-Factor Authentication systems
Familiarity with service desk ticket management and resolution processes
Strong understanding of Microsoft Windows environments and licensing
Ability to multitask and adapt to changing priorities effectively
Excellent communication skills, both written and verbal, for technical and non-technical audiences

Job Responsibility

Deliver expert-level technical support for escalated issues across hardware, software, and network systems
Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication
Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service
Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency
Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices
Troubleshoot and analyze issues using advanced techniques and tools
Support Microsoft licensing and ensure compliance across systems
Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements
Assist with technology rollouts and AV system projects as needed
Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Service Desk Analyst

The Service Desk Analyst is responsible for supporting the functional and operat...

Location

United States , San Antonio

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma

Job Responsibility

Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
Participates in departmental programs that promote and deliver exceptional customer service
Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
Determines higher tiered or second level support group responsible if First Call Resolution does not occur
Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to

Fulltime

Analyst - Endpoint Support III

Location

United States , Montclair

Salary:

57900.00 - 85360.00 USD / Year

Cencora

Expiration Date

March 31, 2026

Requirements

Requires broad training in fields such Computer Science, IT Management, or MSIS generally obtained through completion of a four year bachelor’s degree program or equivalent combination of experience and education
normally requires at least five (5) years directly related and progressively responsible experience with overall information technologies.
5 or more years of advanced experience working with computer technology in a business environment.
Desktop, laptop, tablet, thin client and mobile device hardware fundamentals.
Strong Strong analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions.
Ability to recognize & identify network and server access problems for end users.
Ability to troubleshoot and resolve issues with WAN, LAN, VPN, etc. for local and remote access events.
Troubleshoot and resolve issues with voice communications (i.e., PBX telephone) and voice mail systems, when possible from the Help Desk.
Comprehensive computer skills
Microsoft Office Software, Windows platforms, Apple iOS, Windows 7, 8, 8.1, Macintosh OS X, VM Ware, VM Fusion, Active Directory, GPO and other company and application-specific software.

Job Responsibility

Provide support for desktop, laptop, tablet, thin client, mobile devices, conference room technologies, and any associated peripherals and components such a thin clients, printers, fax machines, and other end-user technologies.
Perform advanced nth level assessment and resolution on problems, working with manufacturers/vendors as needed.
Coordinate problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problem
Provide guidance to other team members.
Designs and deploys EndPoint Support Processes.
Partner with network and systems administration teams to ensure efficient operation of the desktop computing environment.
May participate in R&D efforts.
Plans and schedules the installation and deployment projects.
Leads the planning, building, upgrading, and maintenance of endpoint support projects.
Diagnose, identify, isolate and analyze problems based on information presented by end users .

What we offer

medical
dental
vision care
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave

Fulltime

New

Seasonal team member

Longleat is seeking enthusiastic and customer focused Seasonal Team Members to j...

Location

United Kingdom , Longleat

Salary:

10.30 - 12.21 GBP / Hour

Longleat Enterprises Limited

Expiration Date

March 08, 2026

Requirements

A passion for delivering a great guest experience and willing to go out of your way to do so
Good team player with excellent interpersonal skills
Ability to remain calm and efficient under pressure
Excellent communication skills with a confident and friendly nature
Be honest, reliable and committed, and enjoy responsibility and exceeding expectations
You must be aged 16 or over, and above school leaving age to apply for this role
For Attractions Team Member role: applicants must be aged 18 or over
For Guest Experience Team Member role: Experience in a customer service environment is required

Job Responsibility

Food and Beverage Team Member: Delivering outstanding service at varied food outlets
Attractions Team Member: Supporting animal team with giraffe feeding, marshalling seasonal events, ensuring guest safety on rides
Retail Team Member: Engaging with guests, helping pick souvenirs, serving on till
Cleansing Team Member: Ensuring the park remains clean and presentable, focusing on guest toilet blocks
Ranger: Providing a clean and presentable environment, waste disposal, traffic management
Guest Experience Team Member: Welcoming guests at arrivals booths, resolving enquiries, meeting VIP guests, responding to questions via email, social media, or telephone

What we offer

29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service
Unlimited free entry to Longleat for our employees
Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
50% off Membership for Friends and Family
Discounts on food and beverages and retail merchandise
Discounts on VIP Experiences and Accommodation
Discretionary bonus scheme
Employee Assistance Programme
Employer contributory pension scheme
Life assurance scheme

Fulltime

New

Planermill Supervisor

You are a natural leader with the proven ability to adapt and remain flexible in...

Location

United States , El Dorado

Salary:

Not provided

Canfor

Expiration Date

Until further notice

Requirements

Minimum 3-5 years of supervisory experience in an industrial environment
Working knowledge of web-based computer applications and Microsoft Office
Grade 12 or equivalent
Valid driver's license

Job Responsibility

Maintain the highest safety standards, ensuring compliance with all policies, procedures, practices, and OSHA regulations
Address unsafe conditions promptly and proactively
Identify opportunities to improve processes and reduce costs while safely meeting production targets
Coach, train, and support team members to maximize performance
Foster open communication and engage employees for input into work processes and systems
Ensure timely implementation of key corporate and operational initiatives, and assist in equipment troubleshooting
Maintain and monitor production goals
Work with other departments to achieve operational goals

Fulltime

New

Customer Service Representative

As a Customer Service Representative, you will embark in a 12- week training pro...

Location

United States , Mt Sterling

Salary:

17.15 - 25.73 USD / Hour

Dot Foods

Expiration Date

Until further notice

Requirements

High School Diploma
Excellent verbal and written communication skills
Proficient in Microsoft programs such as Office, Word, and Excel
Ability to process a high volume of request (email/phone) at a fast, accurate pace

Job Responsibility

Manage customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution
Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
Process customer orders to ensure internal order deadlines are completed on time
Go above and beyond to meet customer needs, including appropriate use of empathy
Work closely with a team to include, outside sales, regional teammates, and internal customers
Applies lean thinking and tools to identify and eliminate waste in all areas of the position

What we offer

Significant advancement opportunities
Potential to work from home after 1 year

Fulltime

Help Desk Analyst III

Robert Half

Location:
United States , Norman

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 18, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Help Desk Analyst III

Help Desk Analyst III

Help Desk Analyst III

Help Desk Analyst III

Service Desk Analyst

Analyst - Endpoint Support III

Seasonal team member

Planermill Supervisor

Customer Service Representative

Help Desk Analyst III

Robert Half

Location:United States , Norman

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 18, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Help Desk Analyst III

Help Desk Analyst III

Help Desk Analyst III

Help Desk Analyst III

Service Desk Analyst

Analyst - Endpoint Support III

Seasonal team member

Planermill Supervisor

Customer Service Representative

Location:
United States , Norman

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 18, 2026