CrawlJobs Logo

Help Desk Analyst III

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Norman

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

In this hands-on role, you will provide technical support and troubleshooting services to a diverse client base, including residential and commercial customers.

Job Responsibility:

  • Provide on-site and remote technical support for clients, ensuring timely resolution of hardware, software, and network issues
  • Install, configure, and troubleshoot internet systems for residential and commercial customers
  • Perform hands-on tasks such as cable troubleshooting and ladder work to maintain connectivity
  • Manage and support servers, networks, workstations, and Office 365 applications
  • Collaborate with vendors and clients to ensure seamless IT service delivery
  • Conduct system upgrades and migrations to improve infrastructure performance
  • Maintain detailed documentation of issues, solutions, and client interactions
  • Deliver exceptional customer service by communicating technical solutions in a clear and precise manner
  • Travel to client locations using personal vehicles and maintain accurate mileage records for reimbursement
  • Ensure compliance with background checks, mandatory pre-employment screenings for all candidates, and company policies

Requirements:

  • Minimum of 5-7 years of experience in IT support, including break/fix environments
  • Strong expertise in Microsoft Office 365, Active Directory, and configuration management
  • Familiarity with Android and Apple devices, as well as Mac and PC hardware
  • Proficiency in Cisco and Citrix technologies
  • Ability to troubleshoot complex technical problems independently and think critically
  • Excellent communication skills to interact effectively with clients and team members
  • Hands-on experience with deployments, server maintenance, and network configurations
  • Must possess a valid driver’s license and ability to travel to client sites using a personal vehicle
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Help Desk Analyst III

Help Desk Analyst III

The Help Desk Analyst III serves as a senior member of the IT support team, resp...
Location
Location
United States , Oklahoma City
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
  • 5+ years of experience in IT support or help desk roles, with at least 2 years in an advanced or escalation role
  • Strong troubleshooting skills for Windows, macOS, and enterprise applications
  • Experience with Active Directory, Microsoft 365, VPNs, and remote desktop tools
  • Knowledge of networking concepts, including TCP/IP, DNS, and VPN troubleshooting
  • Familiarity with IT service management (ITSM) frameworks such as ITIL
  • Excellent communication and customer service skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications are a plus
Job Responsibility
Job Responsibility
  • Provide advanced technical support for hardware, software, network, and security-related issues
  • Act as an escalation point for Help Desk Analysts I and II, resolving complex IT problems
  • Analyze and diagnose recurring technical issues, recommending long-term solutions
  • Manage and maintain IT systems, including user accounts, permissions, and security policies
  • Document technical solutions and contribute to the knowledge base for IT support staff
  • Assist in training and mentoring entry level help desk analysts
  • Collaborate with IT teams to implement new technologies and system improvements
  • Ensure compliance with company policies, security standards, and IT best practices
  • Monitor and manage ticket queues, ensuring timely resolution of service requests
  • Provide remote and on-site support to end-users as needed
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk Analyst III

We are looking for an experienced Senior Deskop/Server Administrator to join our...
Location
Location
United States , New Haven
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 4 years of experience in a technical support or server administrator role
  • Proficiency in managing Active Directory, including user account administration
  • Strong knowledge of Microsoft Windows 10 and troubleshooting techniques
  • Familiarity with service desk ticketing systems and workflows
  • Ability to diagnose and resolve hardware and software issues effectively
  • Excellent communication and interpersonal skills for working with diverse users
  • Detail-oriented with strong organizational abilities
  • Capacity to work both independently and collaboratively in a fast-paced environment
Job Responsibility
Job Responsibility
  • Provide technical support to users, addressing issues with hardware, software, and network connectivity
  • Manage and maintain Active Directory, including user account setups and permission changes
  • Troubleshoot and resolve problems related to Microsoft Windows 11 and other operating systems
  • Respond promptly to service desk tickets, ensuring timely resolution and accurate documentation
  • Assist in configuring and deploying new hardware and software systems
  • Conduct Windows server maintenance, administration, and troubleshooting
  • Monitor system performance and identify areas for improvement
  • Collaborate with other IT team members to implement solutions and improve processes
  • Educate users on best practices and preventative measures for common IT issues
  • Maintain detailed records of technical incidents and resolutions
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Help Desk Analyst III

We are looking for an experienced Help Desk Analyst III to join our team in Farm...
Location
Location
United States , Farmers Branch
Salary
Salary:
32.00 - 38.00 USD / Hour
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least five years of recent experience in IT support roles handling infrastructure, systems, and applications
  • Proficiency with Active Directory, Microsoft Windows 10, and basic troubleshooting techniques
  • Hands-on experience with Intune and Multi-Factor Authentication systems
  • Familiarity with service desk ticket management and resolution processes
  • Strong understanding of Microsoft Windows environments and licensing
  • Ability to multitask and adapt to changing priorities effectively
  • Excellent communication skills, both written and verbal, for technical and non-technical audiences
Job Responsibility
Job Responsibility
  • Deliver expert-level technical support for escalated issues across hardware, software, and network systems
  • Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication
  • Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service
  • Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency
  • Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices
  • Troubleshoot and analyze issues using advanced techniques and tools
  • Support Microsoft licensing and ensure compliance across systems
  • Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements
  • Assist with technology rollouts and AV system projects as needed
  • Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency
What we offer
What we offer
  • Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
  • Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Help Desk Analyst III

We are looking for an experienced Help Desk Analyst III to join our team in Farm...
Location
Location
United States , Farmers Branch
Salary
Salary:
30.00 - 40.00 USD / Hour
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least five years of recent experience in IT support roles handling infrastructure, systems, and applications
  • Proficiency with Active Directory, Microsoft Windows 10, and basic troubleshooting techniques
  • Hands-on experience with Intune and Multi-Factor Authentication systems
  • Familiarity with service desk ticket management and resolution processes
  • Strong understanding of Microsoft Windows environments and licensing
  • Ability to multitask and adapt to changing priorities effectively
  • Excellent communication skills, both written and verbal, for technical and non-technical audiences
Job Responsibility
Job Responsibility
  • Deliver expert-level technical support for escalated issues across hardware, software, and network systems
  • Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication
  • Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service
  • Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency
  • Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices
  • Troubleshoot and analyze issues using advanced techniques and tools
  • Support Microsoft licensing and ensure compliance across systems
  • Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements
  • Assist with technology rollouts and AV system projects as needed
  • Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Service Desk Analyst

The Service Desk Analyst is responsible for supporting the functional and operat...
Location
Location
United States , San Antonio
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma
Job Responsibility
Job Responsibility
  • Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
  • Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
  • Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
  • Participates in departmental programs that promote and deliver exceptional customer service
  • Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
  • Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
  • Determines higher tiered or second level support group responsible if First Call Resolution does not occur
  • Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
  • Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
  • Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to
  • Fulltime
Read More
Arrow Right
New

Senior Human Resources Project Manager

Step into a high-impact leadership role at KARL STORZ North America, where you’l...
Location
Location
United States , El Segundo
Salary
Salary:
113900.00 - 148100.00 USD / Year
karlstorz.com Logo
KARL STORZ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of project or program management experience
  • 2+ years supporting or working within an HR function
  • Bachelor's degree (BS/BA required)
  • PMP certification or ability to obtain within 12 months
  • Strong proficiency with Microsoft Office 365, including Teams and Planner
Job Responsibility
Job Responsibility
  • Lead end-to-end program and project management for all HR initiatives across KSNA, including cross-functional and global efforts, ensuring delivery on time, within scope, and aligned to business priorities
  • Partner with the HR Leadership Team to define strategy, scope, timelines, resources, and success metrics while managing multiple initiatives with clear, visible project plans
  • Drive execution excellence by identifying risks, resolving issues proactively, and applying HR expertise to ensure high-quality, practical, and adopted outcomes
  • Build and scale HR project management discipline
What we offer
What we offer
  • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too
  • 3 weeks vacation, 11 holidays plus paid sick time
  • Up to 8 weeks of 100% paid company parental leave
  • includes maternal/ paternal leave, adoption, and fostering of a child
  • 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
  • Fitness reimbursement of up to $200 annually
  • And much more!
  • Fulltime
Read More
Arrow Right
New

AI Enablement Lead Engineer

At RediMinds, we build AI-enabled systems that help complex industries operate b...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
rediminds.com Logo
RediMinds
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–6 years of experience in software engineering, full-stack development, product engineering, or related technical roles
  • Strong technical background across modern web technologies, APIs, databases, cloud systems, and AI-enabled product development
  • Experience working in a startup environment or building something entrepreneurial—either as a founder, early team member, lead engineer, or technical product owner
  • Ability to lead engineering execution while staying hands-on
  • Strong understanding of product thinking: user needs, business goals, delivery timelines, and technical trade-offs
  • Comfortable working in a fast-moving environment where requirements evolve and ownership matters
  • Excellent communication skills and the ability to work closely with both technical and non-technical teammates
  • Based in Gurgaon/Delhi NCR, or willing to relocate to Gurgaon for an on-site role
Job Responsibility
Job Responsibility
  • Lead AI-enabled product development across frontend, backend, automation, data, and AI/ML integration workflows
  • Guide a growing engineering team with clarity, urgency, and compassion
  • Work closely with product, AI/ML, QA, and business teams to translate ideas into reliable, scalable systems
  • Own technical execution from requirement understanding to architecture, development, testing, deployment, and iteration
  • Support AI enablement initiatives across automation, document processing, workflow intelligence, retrieval systems, LLM-based tools, and applied AI solutions
  • Create structure in ambiguity—turn fast-moving ideas into clear tasks, working systems, and measurable outcomes
  • Mentor junior engineers and AI Enablers, helping them grow through high standards and hands-on guidance
  • Bring startup energy to the team: move fast, solve problems, learn quickly, and make things happen
What we offer
What we offer
  • Long-Term Growth: Join at a meaningful stage and grow into larger leadership responsibilities over time
  • Real Ownership: Work on products and systems that matter, not isolated tickets
  • Startup Energy with Serious Direction: Move fast, build deeply, and contribute to real business outcomes
  • Exceptional Team: Work with engineers, AI researchers, product leaders, clinicians, and strategists who care about building responsibly
  • AI at the Center: Be part of a company where AI enablement is not a side project—it is the core of what we do
  • Fulltime
Read More
Arrow Right
New

Customer Support Coordinator

We are searching for talent to passionately serve our customers & company, and w...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
June 25, 2026
Flip Icon
Requirements
Requirements
  • 0 to 3 years of experience in a customer service environment with International Call handling experience
  • Bachelor's degree in any discipline
  • Advanced verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed
  • Ability to work and make decisions independently
  • Requires the ability to communicate effectively (verbally and written)
  • Ability to multi-task without losing speed or accuracy
  • Willingness to work in night shifts or rotational weekly Off's
  • Basic knowledge in Microsoft Word and Excel
Job Responsibility
Job Responsibility
  • Handle inbound calls from customers regarding products, services, and orders
  • Provide accurate and timely information to customers, addressing their questions and concerns effectively
  • Assist customers with order placement, order status inquiries, returns, exchanges, and other related requests
  • Troubleshoot customer issues and complaints, working to find appropriate and satisfactory resolutions
  • Document all customer interactions accurately and completely in the company's systems
  • Escalate complex or unresolved issues to the appropriate team or supervisor
  • Maintain a positive and empathetic attitude while interacting with customers, even in challenging situations
  • Adhere to company policies, procedures, and service level agreements (SLAs)
  • Participate in training sessions and team meetings to stay updated on product knowledge, system updates, and customer service best practices
  • Meet or exceed key performance indicators (KPIs) related to call handling, customer satisfaction, and quality
  • Fulltime
Read More
Arrow Right