This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
In this hands-on role, you will provide technical support and troubleshooting services to a diverse client base, including residential and commercial customers.
Job Responsibility:
Provide on-site and remote technical support for clients, ensuring timely resolution of hardware, software, and network issues
Install, configure, and troubleshoot internet systems for residential and commercial customers
Perform hands-on tasks such as cable troubleshooting and ladder work to maintain connectivity
Manage and support servers, networks, workstations, and Office 365 applications
Collaborate with vendors and clients to ensure seamless IT service delivery
Conduct system upgrades and migrations to improve infrastructure performance
Maintain detailed documentation of issues, solutions, and client interactions
Deliver exceptional customer service by communicating technical solutions in a clear and precise manner
Travel to client locations using personal vehicles and maintain accurate mileage records for reimbursement
Ensure compliance with background checks, mandatory pre-employment screenings for all candidates, and company policies
Requirements:
Minimum of 5-7 years of experience in IT support, including break/fix environments
Strong expertise in Microsoft Office 365, Active Directory, and configuration management
Familiarity with Android and Apple devices, as well as Mac and PC hardware
Proficiency in Cisco and Citrix technologies
Ability to troubleshoot complex technical problems independently and think critically
Excellent communication skills to interact effectively with clients and team members
Hands-on experience with deployments, server maintenance, and network configurations
Must possess a valid driver’s license and ability to travel to client sites using a personal vehicle
What we offer:
medical, vision, dental, and life and disability insurance