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Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst III

United States, Pittsburgh · Job Posted June 17, 2026
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Job Description

We are looking for an experienced Help Desk Analyst III to provide high-level technical support for users in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who excels at resolving advanced desktop, network, and systems issues while delivering dependable customer service. The role requires strong hands-on knowledge of enterprise support environments, including Microsoft technologies, Active Directory, and Office 365, along with the ability to diagnose and resolve complex technical problems efficiently.

Job Responsibility

  • Deliver advanced technical assistance for hardware, software, and access-related issues across a multi-level support environment
  • Investigate and resolve escalated incidents involving desktop systems, Microsoft platforms, and end-user applications
  • Support account administration tasks, including permissions, directory updates, and user access management within Active Directory
  • Troubleshoot connectivity and infrastructure-related problems by identifying network, configuration, and performance issues
  • Configure, maintain, and support desktop hardware, peripheral devices, and deskside technology for end users
  • Assist with administration and support activities involving Windows Server, Office 365, Citrix technologies, and related enterprise tools
  • Document issues, resolutions, and recurring trends to improve service quality and support efficiency
  • Collaborate with internal technical teams to address complex system concerns and maintain stable user operations

Requirements

  • At least 3 years of experience in a multi-tier help desk, technical support, or advanced desktop support role
  • Demonstrated ability to troubleshoot complex technical issues involving hardware, software, user access, and networking
  • Strong working knowledge of Windows Server, Active Directory, Microsoft Office 365, and core Microsoft support environments
  • Experience with network diagnostics, configuration support, and general connectivity troubleshooting
  • Proven ability to communicate clearly with users and provide attentive, customer-focused support
  • Hands-on familiarity with desktop hardware, deskside support, configuration management, and related support tools

Nice to have

  • Exposure to technologies such as Citrix, databases, Lotus Notes, or similar enterprise platforms
  • CompTIA A+, Network+, Microsoft certifications, or comparable technical credentials

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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