Help Desk Analyst III

• Deliver expert-level technical support for escalated issues across hardware, software, and network systems
• Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication
• Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service
• Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency
• Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices
• Troubleshoot and analyze issues using advanced techniques and tools
• Support Microsoft licensing and ensure compliance across systems
• Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements
• Assist with technology rollouts and AV system projects as needed
• Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency

• At least five years of recent experience in IT support roles handling infrastructure, systems, and applications
• Proficiency with Active Directory, Microsoft Windows 10, and basic troubleshooting techniques
• Hands-on experience with Intune and Multi-Factor Authentication systems
• Familiarity with service desk ticket management and resolution processes
• Strong understanding of Microsoft Windows environments and licensing
• Ability to multitask and adapt to changing priorities effectively
• Excellent communication skills, both written and verbal, for technical and non-technical audiences

Preferred certifications include CompTIA Network+, Microsoft Certified: Azure Fundamentals, or equivalent qualifications

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan