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Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst II

United States, Sacramento · Job Posted March 13, 2026
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Job Description

In this long-term contract role, you will provide technical support for various systems and applications, ensuring smooth operations and resolving issues efficiently. This position requires on-site work in a secure environment, with adherence to safety protocols.

Job Responsibility

  • Provide technical assistance and troubleshooting for virtual desktops, including Citrix-based systems and related applications
  • Utilize ticketing systems to manage and resolve user issues, with training provided for specific platforms as needed
  • Support and maintain hardware such as Wyse thin clients, HP printers, and Fujitsu 7160 scanners
  • Perform sanitization and safety measures while working in secure environments, ensuring compliance with health protocols
  • Manage IT call center operations, responding to inquiries during designated hours, Monday through Friday
  • Assist with the setup, configuration, and maintenance of PC desktops and workstations
  • Deliver training and guidance to users on court-specific applications and tools
  • Collaborate with team members to optimize system performance and minimize downtime
  • Conduct regular checks and updates to ensure systems are running efficiently
  • Provide documentation and reports on technical issues and resolutions

Requirements

  • Minimum of 3 years of experience in a help desk or technical support role
  • Proficiency in supporting PC desktops and workstations
  • Strong knowledge of Windows 10 operating system
  • Familiarity with virtual desktop environments, particularly Citrix-based systems
  • Excellent communication skills for interacting with users and team members
  • Commitment to following safety protocols and working in secure environments

Nice to have

  • Experience with hardware such as Wyse thin clients, HP printers, and Fujitsu scanners is a plus
  • Ability to learn and adapt to proprietary applications and tools

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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