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Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst II

United States, Santa Clara Contract work · Job Posted May 29, 2026
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Job Description

We are looking for a dependable Help Desk Analyst II to support end users with day-to-day technical issues in Santa Clara, California. This contract position with potential for a permanent role is ideal for someone who enjoys solving desktop support problems, delivering responsive service, and maintaining a smooth user experience across Microsoft-based environments. The role focuses on troubleshooting hardware and software concerns, managing access through Active Directory, and resolving service desk requests with professionalism and urgency.

Job Responsibility

  • Provide technical assistance to employees by diagnosing and resolving issues related to Windows systems, desktop applications, and basic hardware functionality
  • Handle incoming service desk requests, document each case thoroughly, and ensure tickets are updated and closed in a timely manner
  • Support user account administration by creating, modifying, and disabling access within Active Directory according to established procedures
  • Troubleshoot Microsoft Windows 10 operating system issues, including login problems, performance concerns, and common application errors
  • Escalate more complex technical incidents when needed while maintaining clear communication with users throughout the resolution process
  • Install, configure, and support end-user devices and software to keep workstations operating efficiently
  • Assist with routine desktop maintenance tasks, system updates, and standard support activities that improve overall service reliability

Requirements

  • Previous experience in a help desk or desktop support role providing direct end-user technical assistance
  • Working knowledge of Active Directory for account setup, password resets, and access management
  • Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows environments
  • Ability to perform basic troubleshooting for hardware, software, and operating system-related issues
  • Familiarity with service desk ticketing processes and maintaining accurate support documentation
  • Strong communication skills with the ability to explain technical solutions clearly to non-technical users
  • Ability to manage multiple support requests effectively in a fast-paced environment

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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