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Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst II

United States, Malibu · Job Posted July 04, 2026
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Job Description

We are looking for a Help Desk Analyst II to provide responsive technical support for a government organization in Malibu, California. This Long-term Contract position focuses on supporting a Windows-based environment, assisting employees and external users with day-to-day technology issues, and delivering a high standard of customer service. The ideal candidate can work independently, troubleshoot efficiently, and adapt quickly in a detail-oriented public-sector setting.

Job Responsibility

  • Provide front-line technical assistance for desktops, laptops, software applications, printers, and connectivity concerns across a primarily Windows environment
  • Deliver both on-site and remote support to staff, outside partners, and off-site consultants, ensuring timely resolution of service requests
  • Manage user access by handling password resets and account support while following established security and compliance practices
  • Configure, deploy, upgrade, and troubleshoot end-user devices, peripherals, and standard business software
  • Maintain accurate service records by documenting issues, troubleshooting steps, and outcomes within the ticket management system
  • Coordinate workstation setup, office moves, and equipment troubleshooting to keep users productive with minimal disruption
  • Escalate complex incidents to senior IT personnel when needed and collaborate on effective resolution paths
  • Contribute to ongoing technology initiatives, including cloud-related efforts, asset tracking, and support for web, audio-visual, and virtual meeting tools as required

Requirements

  • Previous help desk or desktop support experience with the ability to contribute effectively with minimal onboarding
  • Hands-on troubleshooting skills with Microsoft Windows 10, Office 365, internet access issues, printers, and general end-user hardware and software problems
  • Experience working with Active Directory, including user account support in a hybrid environment
  • Demonstrated ability to manage and resolve service desk tickets efficiently while maintaining strong attention to detail
  • Strong verbal and written communication skills with a customer-focused approach to support
  • Comfort supporting a wide range of users, including internal staff, external stakeholders, and remote consultants

Nice to have

  • Familiarity with cloud platforms such as Azure, mobile device support, or ticketing systems like Atera is beneficial
  • Exposure to municipal or public-sector technology environments, business systems, or audio-visual support is a plus

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
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