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Help Desk Analyst II

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Madison

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk Analyst II to provide hands-on technical support for end users in Madison, Wisconsin. This Long-term Contract position requires an onsite presence four days each week and focuses on resolving desktop, printer, and workplace technology issues in a timely, detail-oriented manner. The ideal candidate brings strong Windows support experience, a customer-focused approach, and the ability to manage service requests across a range of hardware and software environments.

Job Responsibility:

  • Deliver second-level support for employees by diagnosing and resolving issues related to desktops, laptops, peripherals, and standard business applications
  • Provide hands-on assistance with printer setup, maintenance, and troubleshooting, including support for network-connected and local printer devices
  • Respond to service desk requests efficiently, document work performed, and keep ticket status updated through resolution
  • Support Microsoft Windows environments and Office 365 applications, helping users address access, performance, and usability concerns
  • Configure, image, and deploy workstations using established tools and procedures to prepare devices for end-user use
  • Assist with account and access-related tasks in Active Directory, including routine updates and user support
  • Troubleshoot remote connectivity concerns, including VPN-related issues, to help users maintain secure access to business resources
  • Collaborate with team members and other support groups to escalate complex technical problems and ensure timely issue resolution

Requirements:

  • At least 3 years of experience in help desk, desktop support, or a similar technical support role
  • Demonstrated experience supporting Microsoft Windows 10 and general Microsoft Windows environments
  • Working knowledge of Office 365 and the ability to assist users with common application and access issues
  • Hands-on experience with Active Directory, desktop imaging, and computer deployment processes
  • Familiarity with SCCM and standard troubleshooting practices for endpoint support
  • Experience resolving printer hardware, printer connectivity, and network printer issues
  • Understanding of VPN technologies and the ability to troubleshoot remote access problems
  • Strong customer service skills with the ability to communicate clearly and professionally with end users
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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