Help Desk Analyst II Jobs

Help Desk Analyst II

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 5 years of experience in a technical support or help desk role
proficiency in troubleshooting and maintaining computer hardware, including desktops and laptops
strong knowledge of Microsoft Office 365, including setup and issue resolution
hands-on experience with ServiceNow ITSM for incident and request management
familiarity with mobile device management tools such as Intune
expertise in managing and troubleshooting authentication systems like Okta
solid understanding of Citrix and Cisco technologies
excellent communication skills and the ability to explain technical concepts to non-technical users.

Job Responsibility

Deliver prompt and effective support for hardware, software, and operating systems, addressing user issues across various platforms including Mac and Windows
manage and troubleshoot mobile devices, including Android systems, ensuring secure and efficient performance
support and maintain enterprise-level applications such as Microsoft Office 365, Citrix, and Intune
utilize ServiceNow ITSM to log, track, and resolve technical incidents and service requests
perform hardware diagnostics and repairs, ensuring minimal downtime for users
assist with user access management, including Okta and other authentication systems
collaborate with network and infrastructure teams to resolve connectivity issues and optimize performance
provide guidance and training to end users on system functionalities and best practices
maintain detailed records of technical solutions and contribute to the knowledge base for future reference
monitor and implement updates or patches to ensure systems remain secure and up-to-date.

What we offer

Medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan.

Fulltime

Help Desk Analyst II

The role involves assisting our team by managing customer support inquiries, tro...

Location

United States , Santa Monica

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Apple Macintosh operating systems
Demonstrable experience with Microsoft Windows 10
Basic Network Troubleshooting skills
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 2 years of experience in a help desk or technical support role
Excellent problem-solving skills
Strong interpersonal skills
Familiarity with help desk software and remote access systems
Ability to work in a team
Willingness to work in shifts and be available for on-call duties

Job Responsibility

Provide assistance to the end users
Handle the setup of new PCs
Oversee basic network troubleshooting
Offer customer service support primarily through video calls and phone
Work in a fast-paced, close-knit team environment
Support iOS and Android devices
Manage assets
Perform tasks related to Active Directory
Ensure accurate documentation of all tasks and solutions
Utilize skills in Apple Macintosh, Microsoft Windows 10, and basic network troubleshooting

What we offer

Medical, vision, dental, life and disability insurance
401(k) or deferred compensation plan
Paid time off for vacation, personal needs, and sick time
Paid holidays

Fulltime

Help Desk Analyst II

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Install, configure and troubleshoot computer hardware and software
Assist with new permanent onboarding account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company vendors including deliveries and installs
Manage IT projects as needed and assist with departmental projects
Android Development
Cisco Technologies
Citrix Technologies
Mac Computers
Microsoft

Job Responsibility

Install, configure and troubleshoot computer hardware and software
Assist with new permanent onboarding account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company vendors including deliveries and installs
Manage IT projects as needed and assist with departmental projects

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst II

We are on the lookout for a Help Desk Analyst II to join our team in the healthc...

Location

United States , Dublin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in Android Development
Proficient in Cisco Technologies
Demonstrated expertise in Citrix Technologies
Proficiency in using and troubleshooting Mac Computers
Strong knowledge of Microsoft suite of products
Experience in managing Active Directory
Familiarity with Apple Devices
Solid understanding of Computer Hardware
Experience in Configuration Management
Skilled in Deployments

Job Responsibility

Efficiently manage and respond to user requests in the ticket queue
Maintain and update request categories within the ticketing tool and manage permissions
Perform updates to support automation and improve system workflows under supervision
Conduct account updates, password changes, and organizational unit assignments in active directory
Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory
Escalate issues to administrators with Tier 3 or supervisor approval when necessary
Administer security badges and accounts in the Access Control system
Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes
Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals
Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst II

The selected candidate will be an integral part of our team, focusing on providi...

Location

United States , Pittsburgh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficient knowledge and experience in O 365
Demonstrated skills in Audio Video technologies
Must possess working knowledge of Active Directory
Basic Network Troubleshooting skills
Minimum of 2 years experience in a similar role
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment
Proven ability to manage multiple tasks simultaneously
Strong customer service orientation
ITIL certification is preferred

Job Responsibility

Provide hands-on technical support
Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications
Handle installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment
Ensure smooth operation of video conferencing systems
Perform basic network troubleshooting
Assist in basic system administration tasks
Collaborate with vendors
Develop and maintain IT documentation, training materials, and knowledge base articles
Support and maintain audio-visual technologies

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst III

The Help Desk Analyst III serves as a senior member of the IT support team, resp...

Location

United States , Oklahoma City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
5+ years of experience in IT support or help desk roles, with at least 2 years in an advanced or escalation role
Strong troubleshooting skills for Windows, macOS, and enterprise applications
Experience with Active Directory, Microsoft 365, VPNs, and remote desktop tools
Knowledge of networking concepts, including TCP/IP, DNS, and VPN troubleshooting
Familiarity with IT service management (ITSM) frameworks such as ITIL
Excellent communication and customer service skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications are a plus

Job Responsibility

Provide advanced technical support for hardware, software, network, and security-related issues
Act as an escalation point for Help Desk Analysts I and II, resolving complex IT problems
Analyze and diagnose recurring technical issues, recommending long-term solutions
Manage and maintain IT systems, including user accounts, permissions, and security policies
Document technical solutions and contribute to the knowledge base for IT support staff
Assist in training and mentoring entry level help desk analysts
Collaborate with IT teams to implement new technologies and system improvements
Ensure compliance with company policies, security standards, and IT best practices
Monitor and manage ticket queues, ensuring timely resolution of service requests
Provide remote and on-site support to end-users as needed

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

New

Engineering Manager

As an Engineering Manager, this position involves being accountable for the deli...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

5-8 years of experience managing software engineers
Managed around 8-10 software engineers
Technical background - ideally in software engineering, where you were a hands-on IC
People manager who builds an effective work culture
Experience managing larger teams where it’s necessary to build processes and systems of delegation
Act as a problem finder and solver technically and organisationally
Run effective performance reviews
Pragmatism and obsession for simplicity, efficiency, and performance
Ability to adapt and react fast to an ever-changing environment

Job Responsibility

Being accountable for the delivery and personal development of your team(s)
Acting as servant leader to your engineers and adapting your leadership style to the needs of the situation
Taking care of individuals' performance in the organisation and supporting their journey and ownership of their career using coaching and mentoring where appropriate
Act as a technical champion, ensuring that the team has the time and context to build systems that meet the needs and standards of our organisation
Enabling fluent and effective collaboration within the team, and supporting them through challenges in system architecture, design or implementation
Develop and evolve a long-term strategy and roadmap for the team, working with the Product Manager and aligned with the Tribe mission
Strategic team building and planning for delivering highly available features that scale with our growth
Being a key part of the recruitment and growth of the engineering team
Working with the business and team metrics to deliver a 7 star experience to our customers
An understanding of how engineering impacts product and business needs

New

Day Care Assistant

The role of a Care Assistant is to ensure the needs of the residents are met in ...

Location

United Kingdom , Bridlington

Salary:

12.60 - 12.70 GBP / Hour

Yorkare Homes

Expiration Date

Until further notice

Requirements

Flexible, caring and compassionate
Positive, self-motivated and organised
Willing to undertake any training necessary to develop skills and competency relevant to the role
Sensitive to the needs of others
An active team player and must be able to work on own initiative
Possess good communication skills with colleagues and residents

Job Responsibility

To provide personal care and support to residents with a wide range of health care needs, illnesses and disabilities, all of which are available in their care plan for staff to follow
Serve and assist with drinks and snacks if required through the day
Make and change beds
tidy rooms along with some light cleaning to ensure resident comfort and maintain the appearance of their home
To maintain accurate documentation with regards to the care and support given to our residents
To act as an advocate to the residents and communicate their needs and wishes when required to senior members of staff

What we offer

Competitive rates of pay
Free enhanced DBS check
Free Uniform
Fully comprehensive training and development support from our in-house trainer
Career Progression
Staff recognition awards
Rewards App
Health Scheme
Working with a fantastic team of friendly, supportive, like-minded individuals

Help Desk Analyst II

Robert Half

Location:
United States, Scottsdale

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 20, 2025

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Help Desk Analyst II

Robert Half

Location:United States, Scottsdale

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 20, 2025

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Location:
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Contract Type:
Not provided

Job Posted:
March 20, 2025