Help Desk Analyst II Job at Robert Half (Phoenix)

Help Desk Analyst II

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 5 years of experience in a technical support or help desk role
proficiency in troubleshooting and maintaining computer hardware, including desktops and laptops
strong knowledge of Microsoft Office 365, including setup and issue resolution
hands-on experience with ServiceNow ITSM for incident and request management
familiarity with mobile device management tools such as Intune
expertise in managing and troubleshooting authentication systems like Okta
solid understanding of Citrix and Cisco technologies
excellent communication skills and the ability to explain technical concepts to non-technical users.

Job Responsibility

Deliver prompt and effective support for hardware, software, and operating systems, addressing user issues across various platforms including Mac and Windows
manage and troubleshoot mobile devices, including Android systems, ensuring secure and efficient performance
support and maintain enterprise-level applications such as Microsoft Office 365, Citrix, and Intune
utilize ServiceNow ITSM to log, track, and resolve technical incidents and service requests
perform hardware diagnostics and repairs, ensuring minimal downtime for users
assist with user access management, including Okta and other authentication systems
collaborate with network and infrastructure teams to resolve connectivity issues and optimize performance
provide guidance and training to end users on system functionalities and best practices
maintain detailed records of technical solutions and contribute to the knowledge base for future reference
monitor and implement updates or patches to ensure systems remain secure and up-to-date.

What we offer

Medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan.

Fulltime

Help Desk Analyst II

The role involves assisting our team by managing customer support inquiries, tro...

Location

United States , Santa Monica

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Apple Macintosh operating systems
Demonstrable experience with Microsoft Windows 10
Basic Network Troubleshooting skills
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 2 years of experience in a help desk or technical support role
Excellent problem-solving skills
Strong interpersonal skills
Familiarity with help desk software and remote access systems
Ability to work in a team
Willingness to work in shifts and be available for on-call duties

Job Responsibility

Provide assistance to the end users
Handle the setup of new PCs
Oversee basic network troubleshooting
Offer customer service support primarily through video calls and phone
Work in a fast-paced, close-knit team environment
Support iOS and Android devices
Manage assets
Perform tasks related to Active Directory
Ensure accurate documentation of all tasks and solutions
Utilize skills in Apple Macintosh, Microsoft Windows 10, and basic network troubleshooting

What we offer

Medical, vision, dental, life and disability insurance
401(k) or deferred compensation plan
Paid time off for vacation, personal needs, and sick time
Paid holidays

Fulltime

Help Desk Analyst II

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Install, configure and troubleshoot computer hardware and software
Assist with new permanent onboarding account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company vendors including deliveries and installs
Manage IT projects as needed and assist with departmental projects
Android Development
Cisco Technologies
Citrix Technologies
Mac Computers
Microsoft

Job Responsibility

Install, configure and troubleshoot computer hardware and software
Assist with new permanent onboarding account setup and change requests
Monitor helpdesk ticketing system queue and act as primary point of contact
Coordinate break/fix work with company vendors including deliveries and installs
Manage IT projects as needed and assist with departmental projects

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst II

We are on the lookout for a Help Desk Analyst II to join our team in the healthc...

Location

United States , Dublin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in Android Development
Proficient in Cisco Technologies
Demonstrated expertise in Citrix Technologies
Proficiency in using and troubleshooting Mac Computers
Strong knowledge of Microsoft suite of products
Experience in managing Active Directory
Familiarity with Apple Devices
Solid understanding of Computer Hardware
Experience in Configuration Management
Skilled in Deployments

Job Responsibility

Efficiently manage and respond to user requests in the ticket queue
Maintain and update request categories within the ticketing tool and manage permissions
Perform updates to support automation and improve system workflows under supervision
Conduct account updates, password changes, and organizational unit assignments in active directory
Handle the creation, deactivation, and termination of user accounts, and manage group memberships in active directory
Escalate issues to administrators with Tier 3 or supervisor approval when necessary
Administer security badges and accounts in the Access Control system
Perform basic troubleshooting and support tasks, including account setup, deactivation, and user account changes
Provide basic troubleshooting for all communications platforms and escalate to admins when necessary, with appropriate approvals
Troubleshoot VPN/workstation connectivity issues and support the installation/setup of VPN software

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst II

The selected candidate will be an integral part of our team, focusing on providi...

Location

United States , Pittsburgh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficient knowledge and experience in O 365
Demonstrated skills in Audio Video technologies
Must possess working knowledge of Active Directory
Basic Network Troubleshooting skills
Minimum of 2 years experience in a similar role
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment
Proven ability to manage multiple tasks simultaneously
Strong customer service orientation
ITIL certification is preferred

Job Responsibility

Provide hands-on technical support
Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications
Handle installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment
Ensure smooth operation of video conferencing systems
Perform basic network troubleshooting
Assist in basic system administration tasks
Collaborate with vendors
Develop and maintain IT documentation, training materials, and knowledge base articles
Support and maintain audio-visual technologies

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst III

The Help Desk Analyst III serves as a senior member of the IT support team, resp...

Location

United States , Oklahoma City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
5+ years of experience in IT support or help desk roles, with at least 2 years in an advanced or escalation role
Strong troubleshooting skills for Windows, macOS, and enterprise applications
Experience with Active Directory, Microsoft 365, VPNs, and remote desktop tools
Knowledge of networking concepts, including TCP/IP, DNS, and VPN troubleshooting
Familiarity with IT service management (ITSM) frameworks such as ITIL
Excellent communication and customer service skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications are a plus

Job Responsibility

Provide advanced technical support for hardware, software, network, and security-related issues
Act as an escalation point for Help Desk Analysts I and II, resolving complex IT problems
Analyze and diagnose recurring technical issues, recommending long-term solutions
Manage and maintain IT systems, including user accounts, permissions, and security policies
Document technical solutions and contribute to the knowledge base for IT support staff
Assist in training and mentoring entry level help desk analysts
Collaborate with IT teams to implement new technologies and system improvements
Ensure compliance with company policies, security standards, and IT best practices
Monitor and manage ticket queues, ensuring timely resolution of service requests
Provide remote and on-site support to end-users as needed

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Customer Care Group Support Analyst

Answers technical calls from customers (company/independently owned stores and e...

Location

United States , Atlanta, Georgia

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

4 years of experience in a help desk/call center
High school diploma or equivalent work experience required
1 year of experience with incident and problem tracking service management software
Experience with SQL commands and database manipulation
Experience with automated call distributor phone systems
Experience with knowledge centered support (KCS) principles
Experience with troubleshooting network related issues (client connectivity)
Experience with Active Directory and Microsoft Office Products – O365 is a plus
Strong customer focus and orientation
Superior telephone, root cause analysis, and issue resolution skills

Job Responsibility

Answers technical calls from customers regarding company software, hardware, and network issues
Troubleshoots issues to find solution and partners with customer to solve issue together
Seeks assistance from Support Analyst II and/or Development team (Swarm) if unable to resolve
Applies fix or work around discovered during “swarming”
Creates new knowledge base articles outlining the fix/work around
Documents software defects and assign Service Now Incident to appropriate development track
Ensures positive customer experience by de-escalating customer issues and concerns
Instructs customers on proper usage of the software and hardware
Acts as customer advocate
Ensures prompt and accurate resolution of customer incidents

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement
We offer a Flexible Work Policy that permits eligible employees to work remotely

New

Help Desk Analyst II

Our client is looking for an IT Generalist to join their team in Gardena, Califo...

Location

United States , Gardena

Salary:

80000.00 - 110000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory management, including user and group administration
Strong knowledge of Microsoft Windows 10 and its functionalities
Demonstrated ability to troubleshoot and resolve technical issues efficiently
Familiarity with service desk ticketing systems and processes
Solid understanding of Microsoft Windows operating systems and related software
Excellent problem-solving skills and attention to detail
Effective communication skills for interacting with users and team members
Ability to work both independently and collaboratively in a fast-paced environment

Job Responsibility

Respond promptly to service desk tickets, addressing user concerns and resolving technical issues
Manage and maintain Active Directory, including user account administration and permissions
Provide support for Microsoft Windows 10, ensuring functionality and performance across systems
Diagnose and troubleshoot hardware and software problems, offering effective solutions
Assist with system updates, installations, and configurations to enhance operational efficiency
Document technical issues and solutions to maintain accurate records for future reference
Collaborate with team members to improve support processes and customer satisfaction
Ensure compliance with IT policies and procedures while providing technical assistance
Educate users on best practices for system usage and security
Monitor system performance and proactively address potential concerns

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst II

Robert Half

Location:
United States , Phoenix

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 10, 2026

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Location:United States , Phoenix

Category:IT - Administration

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 10, 2026

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Location:
United States , Phoenix

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 10, 2026