CrawlJobs Logo
Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst II

United States, Milwaukee · Job Posted July 07, 2026
Apply Position
Job Link Share

Job Description

We are looking for a skilled Help Desk Analyst LI/ L2 to support employees and deliver dependable day-to-day technical assistance in Wisconsin. This Long-term Contract position is ideal for someone who enjoys resolving user issues, keeping support workflows organized, and creating a positive experience for internal customers. The person in this role will work closely with the IT team to address incoming requests, reduce outstanding ticket volume, and strengthen overall service desk operations.

Job Responsibility

  • Provide first-line technical assistance for hardware, software, user account, and access-related concerns across the organization
  • Monitor, organize, and respond to support requests in the ticketing system while helping reduce existing backlog
  • Support Microsoft-based environments, including Windows systems, Active Directory, and Azure-related access or configuration issues
  • Route advanced or specialized problems to the appropriate internal technology teams and ensure proper follow-up
  • Record incidents, troubleshooting steps, and final resolutions accurately within service management documentation
  • Recognize patterns in recurring support issues and suggest practical changes that improve service efficiency
  • Deliver attentive, user-focused assistance that builds trust and maintains strong working relationships with employees
  • Partner with other IT team members to resolve issues promptly and contribute to smoother support operations

Requirements

  • Previous experience in a help desk, service desk, or IT support role assisting end users with technical issues
  • Hands-on familiarity with ServiceNow or a comparable ticket management platform
  • Working knowledge of Microsoft technologies, including Windows operating systems, Active Directory, and Azure
  • Solid troubleshooting and analytical skills with the ability to diagnose and resolve common technical problems
  • Strong written and verbal communication skills for supporting users and documenting technical activity clearly
  • Demonstrated ability to manage competing priorities effectively in a fast-moving support environment
  • Commitment to delivering high-quality customer service with a detail-oriented and approachable manner

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Help Desk Analyst II

8 matching positions

New

Help Desk Analyst II

We are looking for a skilled Help Desk Analyst LI/ L2 to support employees and d...
Location
Location
United States , Milwaukee
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a help desk, service desk, or IT support role assisting end users with technical issues
  • Hands-on familiarity with ServiceNow or a comparable ticket management platform
  • Working knowledge of Microsoft technologies, including Windows operating systems, Active Directory, and Azure
  • Solid troubleshooting and analytical skills with the ability to diagnose and resolve common technical problems
  • Strong written and verbal communication skills for supporting users and documenting technical activity clearly
  • Demonstrated ability to manage competing priorities effectively in a fast-moving support environment
  • Commitment to delivering high-quality customer service with a detail-oriented and approachable manner
Job Responsibility
Job Responsibility
  • Provide first-line technical assistance for hardware, software, user account, and access-related concerns across the organization
  • Monitor, organize, and respond to support requests in the ticketing system while helping reduce existing backlog
  • Support Microsoft-based environments, including Windows systems, Active Directory, and Azure-related access or configuration issues
  • Route advanced or specialized problems to the appropriate internal technology teams and ensure proper follow-up
  • Record incidents, troubleshooting steps, and final resolutions accurately within service management documentation
  • Recognize patterns in recurring support issues and suggest practical changes that improve service efficiency
  • Deliver attentive, user-focused assistance that builds trust and maintains strong working relationships with employees
  • Partner with other IT team members to resolve issues promptly and contribute to smoother support operations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Help Desk Analyst II

We are looking for a Help Desk Analyst II to deliver attentive, high-quality tec...
Location
Location
United States , Waltham
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of experience providing Tier 1 and Tier 2 deskside or end-user support in a detail-focused setting
  • Strong working knowledge of Microsoft technologies, including Windows 10, Microsoft 365, Outlook, and Teams
  • Experience troubleshooting user issues in cloud-based or SaaS application environments
  • Familiarity with Active Directory and common account administration tasks
  • Ability to manage service desk tickets, prioritize multiple requests, and work effectively with limited supervision
  • Excellent verbal and written communication skills with a user-focused approach
  • Background supporting financial services, private equity, or other fast-paced detail-focused environments is preferred
Job Responsibility
Job Responsibility
  • Provide first- and second-level technical assistance for end users, addressing both in-person and remote support needs with a strong customer service mindset
  • Diagnose and resolve problems involving laptops, desktops, operating systems, standard business software, and cloud applications to reduce downtime
  • Set up equipment, accounts, and access for new hires while also handling departures through organized offboarding support
  • Support core collaboration platforms such as Microsoft 365, Outlook, Teams, Zoom, and related productivity tools used across the business
  • Serve as the primary onsite IT contact, managing daily support activity independently and ensuring requests are handled efficiently
  • Coordinate with external or centralized IT partners to escalate more advanced issues and follow through until resolution is achieved
  • Maintain accurate tracking of incidents and service requests, keeping documentation current and responses timely
  • Contribute to technology-related initiatives, including emerging AI-focused efforts and other improvements that enhance support operations
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Help Desk Analyst II

We are looking for a Help Desk Analyst II to provide responsive technical suppor...
Location
Location
United States , Malibu
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous help desk or desktop support experience with the ability to contribute effectively with minimal onboarding
  • Hands-on troubleshooting skills with Microsoft Windows 10, Office 365, internet access issues, printers, and general end-user hardware and software problems
  • Experience working with Active Directory, including user account support in a hybrid environment
  • Demonstrated ability to manage and resolve service desk tickets efficiently while maintaining strong attention to detail
  • Strong verbal and written communication skills with a customer-focused approach to support
  • Comfort supporting a wide range of users, including internal staff, external stakeholders, and remote consultants
Job Responsibility
Job Responsibility
  • Provide front-line technical assistance for desktops, laptops, software applications, printers, and connectivity concerns across a primarily Windows environment
  • Deliver both on-site and remote support to staff, outside partners, and off-site consultants, ensuring timely resolution of service requests
  • Manage user access by handling password resets and account support while following established security and compliance practices
  • Configure, deploy, upgrade, and troubleshoot end-user devices, peripherals, and standard business software
  • Maintain accurate service records by documenting issues, troubleshooting steps, and outcomes within the ticket management system
  • Coordinate workstation setup, office moves, and equipment troubleshooting to keep users productive with minimal disruption
  • Escalate complex incidents to senior IT personnel when needed and collaborate on effective resolution paths
  • Contribute to ongoing technology initiatives, including cloud-related efforts, asset tracking, and support for web, audio-visual, and virtual meeting tools as required
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
Read More
Arrow Right

Help Desk Analyst II

We are looking for a Help Desk Analyst II to join a team in Illinois in a contra...
Location
Location
United States , Bartlett
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in IT support, infrastructure support, network support, or a closely related technical role
  • Working knowledge of Windows operating systems, including Windows 10, with some exposure to Windows server environments
  • Ability to troubleshoot hardware, desktop software, and network connectivity issues in a structured and efficient manner
  • Familiarity with core networking concepts such as TCP/IP, DNS, DHCP, and VLANs
  • Experience supporting technologies such as Cisco switches, Cisco access points, printers, WiFi, and other end-user devices
  • Exposure to firewall administration or support, with Palo Alto experience preferred
  • Understanding of service desk workflows, ticket management, and customer-focused technical support practices
  • Ability to learn quickly and perform effectively in a hands-on L1/L2 support environment
Job Responsibility
Job Responsibility
  • Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings
  • Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment
  • Support daily operations of network hardware by assisting with switches, routers, wireless access points, and related connectivity concerns
  • Manage service desk requests, document troubleshooting steps, and ensure timely follow-up through ticket resolution
  • Assist with user account support and routine administrative tasks within Active Directory and Windows-based environments
  • Help maintain secure and stable systems by supporting patching activities, endpoint protection tools, antivirus measures, and basic firewall-related tasks
  • Contribute to backup monitoring and support basic recovery procedures to help maintain business continuity
  • Escalate more complex technical incidents when needed while continuing to communicate clearly with users and internal IT teams
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk Analyst II

We are looking for a Help Desk Analyst II to join the IT team in Lewis Center, O...
Location
Location
United States , Lewis Center
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in help desk, desktop support, or a similar IT support role
  • Hands-on experience troubleshooting Microsoft 365 and Microsoft Windows environments, especially Windows 10
  • Working knowledge of Active Directory for basic user and access management tasks
  • Familiarity with ticketing platforms such as Jira or similar service desk systems
  • Strong verbal and written communication skills with a customer-focused approach to internal support
  • Ability to work on-site in Lewis Center, Ohio in a permanent role during standard business hours of 8:00 AM to 5:00 PM
  • Solid foundational troubleshooting skills across end-user devices, software, and common workplace technology issues
Job Responsibility
Job Responsibility
  • Provide front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner
  • Manage and update service requests through Jira, ensuring tickets are documented clearly, prioritized appropriately, and followed through to completion
  • Troubleshoot Microsoft 365 applications and Windows 10 environments, including common user issues involving accounts, devices, and productivity tools
  • Support user account administration tasks such as password resets, access changes, and directory updates within Active Directory
  • Assist staff with both Windows PCs and occasional Mac-related support needs, offering clear guidance and practical solutions
  • Communicate status updates effectively to end users, helping reduce frustration and maintain confidence during technical disruptions
  • Work closely with the broader IT team to escalate more complex incidents and contribute to a reliable support experience across the organization
  • Participate in assigned technical projects or improvement efforts over time, with opportunities to expand beyond ticket-based support into broader IT initiatives
What we offer
What we offer
  • Medical
  • vision
  • dental
  • life and disability insurance
  • enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk Analyst II

We are looking for a Help Desk Analyst II to provide dependable technical suppor...
Location
Location
United States , Milwaukee
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience supporting PC and Mac hardware and software in a business setting, including installation, configuration, troubleshooting, and maintenance
  • Working knowledge of endpoint security practices, patch management, antivirus tools, and mobile device management concepts
  • Experience using a service desk or ticketing platform to log incidents, track requests, document troubleshooting steps, and record final resolutions
  • Familiarity with Microsoft 365 administration, Active Directory or Entra ID, Intune, and collaboration technologies used in modern office environments
  • Associate degree or bachelor’s degree in an IT-related discipline, or equivalent hands-on technical support experience
  • Strong customer service skills with the ability to communicate technical information clearly to non-technical users
  • Solid analytical and problem-solving abilities, with a dependable and proactive approach to completing assigned work
Job Responsibility
Job Responsibility
  • Deliver technical support for Windows PCs, Macs, laptops, and mobile devices by resolving hardware, software, operating system, account, and configuration issues
  • Prepare and maintain standardized device builds for Windows and macOS systems, including image creation, configuration updates, and deployment support
  • Administer and support Microsoft 365 services by assisting with user setup, license management, Intune administration, and collaboration platforms such as Teams and Zoom
  • Assist with endpoint security efforts by supporting antivirus tools, patch compliance, device protection measures, and enforcement of established security settings
  • Configure and manage mobile devices using Intune or similar management platforms, including provisioning, policy application, compliance monitoring, and asset tracking
  • Troubleshoot and maintain workplace technology such as printers, copiers, and video conferencing equipment to minimize interruptions for end users
  • Respond to incidents and service requests through both onsite and remote support, record all work in the ticketing system, escalate complex issues appropriately, and keep users informed throughout resolution
  • Support backup and recovery activities for endpoint devices while following established data retention and protection standards
  • Contribute to hardware and software purchasing activities by helping identify technology needs and supporting procurement requests
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
Read More
Arrow Right

Help Desk Analyst II

We are looking for a dependable Help Desk Analyst II to support end users with d...
Location
Location
United States , Santa Clara
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a help desk or desktop support role providing direct end-user technical assistance
  • Working knowledge of Active Directory for account setup, password resets, and access management
  • Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows environments
  • Ability to perform basic troubleshooting for hardware, software, and operating system-related issues
  • Familiarity with service desk ticketing processes and maintaining accurate support documentation
  • Strong communication skills with the ability to explain technical solutions clearly to non-technical users
  • Ability to manage multiple support requests effectively in a fast-paced environment
Job Responsibility
Job Responsibility
  • Provide technical assistance to employees by diagnosing and resolving issues related to Windows systems, desktop applications, and basic hardware functionality
  • Handle incoming service desk requests, document each case thoroughly, and ensure tickets are updated and closed in a timely manner
  • Support user account administration by creating, modifying, and disabling access within Active Directory according to established procedures
  • Troubleshoot Microsoft Windows 10 operating system issues, including login problems, performance concerns, and common application errors
  • Escalate more complex technical incidents when needed while maintaining clear communication with users throughout the resolution process
  • Install, configure, and support end-user devices and software to keep workstations operating efficiently
  • Assist with routine desktop maintenance tasks, system updates, and standard support activities that improve overall service reliability
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk Analyst II

We are looking for a Help Desk Analyst II to provide hands-on technical support ...
Location
Location
United States , Madison
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of experience in help desk, desktop support, or a similar technical support role
  • Demonstrated experience supporting Microsoft Windows 10 and general Microsoft Windows environments
  • Working knowledge of Office 365 and the ability to assist users with common application and access issues
  • Hands-on experience with Active Directory, desktop imaging, and computer deployment processes
  • Familiarity with SCCM and standard troubleshooting practices for endpoint support
  • Experience resolving printer hardware, printer connectivity, and network printer issues
  • Understanding of VPN technologies and the ability to troubleshoot remote access problems
  • Strong customer service skills with the ability to communicate clearly and professionally with end users
Job Responsibility
Job Responsibility
  • Deliver second-level support for employees by diagnosing and resolving issues related to desktops, laptops, peripherals, and standard business applications
  • Provide hands-on assistance with printer setup, maintenance, and troubleshooting, including support for network-connected and local printer devices
  • Respond to service desk requests efficiently, document work performed, and keep ticket status updated through resolution
  • Support Microsoft Windows environments and Office 365 applications, helping users address access, performance, and usability concerns
  • Configure, image, and deploy workstations using established tools and procedures to prepare devices for end-user use
  • Assist with account and access-related tasks in Active Directory, including routine updates and user support
  • Troubleshoot remote connectivity concerns, including VPN-related issues, to help users maintain secure access to business resources
  • Collaborate with team members and other support groups to escalate complex technical problems and ensure timely issue resolution
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right