Help Desk Analyst II, Robert Half

Robert Half

Location:
United States, Dallas

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for an experienced Help Desk Analyst II to join our team in Dallas, Texas. In this role, you will provide technical support to users by addressing hardware, software, and network-related issues while maintaining a high standard of customer service. This position is ideal for someone who thrives in a fast-paced environment and has a strong understanding of IT systems, healthcare applications, and compliance protocols.

Job Responsibility:

Diagnose and resolve technical issues related to hardware, software, network connectivity, printers, and specialized medical devices
Provide assistance and troubleshooting support for Electronic Health Record systems and healthcare applications, escalating complex issues as necessary
Deploy, configure, and manage computers, mobile devices, and peripherals while adhering to organizational security policies
Record detailed documentation of support requests, solutions, and follow-up actions in the IT ticketing system
Collaborate with team members to identify recurring problems and contribute to long-term IT system improvements
Educate users on security best practices, application usage, and effective self-help troubleshooting techniques
Participate in after-hours or on-call rotations to ensure continuous support availability
Utilize remote support tools and endpoint security measures to resolve user issues efficiently
Assist with compliance-related tasks, ensuring proper handling of protected health information

Requirements:

Minimum of 1 year of experience in a technical support or help desk role
Proficiency in Windows 10, Active Directory, and Microsoft Office 365
Strong understanding of basic networking concepts, including IP configurations
Experience with remote support tools and endpoint security technologies
Familiarity with healthcare compliance standards and protected health information protocols
Excellent customer service and communication skills with an empathetic and detail-oriented approach
Ability to prioritize and manage tasks effectively in a high-pressure environment
Strong problem-solving skills and attention to detail

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in 401(k) plan
Free online training

Additional Information:

Job Posted:
September 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Help Desk Analyst II