Help Desk Analyst II

• Deploy and configure PCs for new employees and system refresh projects
• Maintain and manage the organization's IT asset inventory to ensure accuracy and compliance
• Install, configure, and repair computer hardware and software to meet operational needs
• Provide step-by-step guidance and support to users to resolve technical issues efficiently
• Escalate complex technical problems to the appropriate team or higher-level support when necessary
• Monitor and identify recurring technical issues, reporting them to the IT team for resolution
• Troubleshoot and document user workstation issues in a fast-paced environment
• Develop and maintain user-friendly system application procedures and documentation for employees and management

• Minimum of 2 years of experience in IT support or a related role
• Associate's degree in Information Technology, Computer Information Systems, or a related field is preferred
• Strong customer service skills with the ability to communicate effectively with end-users
• Proficiency in Microsoft Office Suite (Word, Excel, Teams) and other related tools
• Experience troubleshooting and resolving hardware and software issues on various platforms, including Microsoft Windows, Mac, and Apple devices
• Working knowledge of Active Directory, Cisco, and Citrix technologies
• Ability to create clear and concise system documentation and procedures

Familiarity with medium-sized organizations and multi-office environments

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan
• free online training