Help Desk Analyst I, Robert Half

Robert Half

Location:
United States, Westfield Center

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. In this role, you will provide essential first-line IT support to employees, ensuring timely resolution of technical issues and exceptional customer service. Your expertise will contribute to maintaining smooth operations and effective communication between end-users and technical teams.

Job Responsibility:

Respond to and resolve tier 1 incidents, change requests, and inquiries reported to the IT Employee Helpdesk
Conduct initial assessments, triage, and troubleshooting for hardware, software, and communication system issues
Recommend solutions for recurring problems and escalate complex issues to tier-2 support teams
Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system
Monitor ticket queues to ensure timely transfer and handling of requests by appropriate teams
Collaborate on the development and revision of standards, policies, and procedures to improve processes
Strive to enhance customer service experiences and increase first-call resolution rates
Serve as a liaison between end-users and technical staff to facilitate clear communication and issue resolution
Analyze and diagnose reported issues, providing effective solutions
Coordinate the onboarding process for new hires and consultants, ensuring their IT setup is completed efficiently

Requirements:

Proficiency in Active Directory and Microsoft Windows 10
Strong troubleshooting skills for resolving technical issues
Familiarity with service desk ticketing systems and workflows
Solid understanding of Microsoft Windows and related software
Excellent communication skills to interact with end-users and technical teams
Ability to document processes and resolutions clearly and accurately
Experience in customer service-focused roles within an IT environment
Capability to manage multiple tasks and prioritize effectively in a fast-paced setting

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Additional Information:

Job Posted:
November 01, 2025

Employment Type:

Fulltime

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Help Desk Analyst I