Help Desk Analyst I Job at Robert Half (Walnut Creek)

New

Help Desk Analyst I

We are looking for a Help Desk Analyst I to support daily technology needs for a...

Location

United States , Long Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing front-line technical support in a help desk or service desk environment
Working knowledge of Active Directory for basic user account and access support
Hands-on experience supporting Microsoft Windows, including Windows 10 environments
Ability to perform basic troubleshooting for desktop, application, and user access issues
Familiarity with ticket management processes and documenting work within a service desk system
Strong verbal and written communication skills with a customer-service mindset
Ability to organize tasks effectively and manage multiple support requests at the same time

Job Responsibility

Respond to service desk requests and provide timely assistance for hardware, software, and user access issues
Diagnose and resolve routine technical problems involving Microsoft Windows and Windows 10 workstations
Support account administration tasks in Active Directory, including password resets and user access updates
Document incidents, troubleshooting steps, and resolutions clearly within the ticketing system
Escalate more complex issues to appropriate technical teams while ensuring users receive status updates
Assist with workstation setup, software support, and general desktop troubleshooting for end users
Monitor assigned support tickets to ensure service levels are met and issues are closed accurately
Contribute to a positive support experience by communicating clearly and guiding users through solutions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst I

We are looking for a motivated Help Desk Analyst I to provide frontline technica...

Location

United States , Coconut Creek

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience or foundational knowledge in a help desk, desktop support, or other entry-level IT support environment
Working familiarity with Microsoft technologies, computer hardware, and basic troubleshooting methods
Understanding of Active Directory tasks such as account support, password resets, and user access assistance
Exposure to Mac computers, Apple devices, Android devices, or mixed-device support environments
Awareness of networking and infrastructure tools, including technologies such as Cisco or Citrix, is preferred
Ability to manage multiple support requests, maintain accurate records, and stay organized in a ticket-driven setting
Strong customer service, communication, and problem-solving skills with a dependable and detail-oriented approach

Job Responsibility

Respond to incoming support requests and deliver first-level assistance for common technical issues involving workstations, applications, printers, and connected devices
Diagnose and resolve routine problems affecting desktops, laptops, mobile equipment, and peripheral hardware in a timely and detail-oriented manner
Record incidents, troubleshooting steps, and final outcomes accurately within the ticket management system to maintain reliable support history
Create and manage user accounts, perform password assistance, and complete foundational Active Directory administration tasks as assigned
Route more complex or unresolved issues to advanced support teams with clear notes and relevant diagnostic details
Support device setup, configuration, and deployment activities for computers, Apple products, and other endpoint technology
Provide courteous follow-up with end users to confirm issues have been addressed and service expectations have been met
Contribute to internal knowledge resources by documenting recurring issues, standard fixes, and user support guidance

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Fulltime

Help Desk Analyst I

We are seeking a Help Desk Analyst I to provide first-level technical support to...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of help desk, desktop support, or technical support experience preferred
Experience working with a ticketing system
Familiarity with password resets, account administration, and troubleshooting user access issues
Basic knowledge of hardware troubleshooting and software support
Experience supporting Windows 11
Strong communication, problem-solving, and customer service skills

Job Responsibility

Monitor and manage incoming requests through the ticketing system
Troubleshoot and resolve software-related issues for end users
Perform password resets and assist with account lockouts
Provide basic hardware support for desktops, laptops, peripherals, and related equipment
Support users in a Windows 11 environment
Escalate unresolved technical issues to higher-level support teams as needed
Document all support activity, resolutions, and follow-up steps in the ticketing system
Deliver professional and timely customer service to internal users

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Help Desk Analyst I

We are seeking a Help Desk Analyst I to provide first-level technical support to...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of help desk, desktop support, or technical support experience preferred
Experience working with a ticketing system
Familiarity with password resets, account administration, and troubleshooting user access issues
Basic knowledge of hardware troubleshooting and software support
Experience supporting Windows 11
Strong communication, problem-solving, and customer service skills

Job Responsibility

Monitor and manage incoming requests through the ticketing system
Troubleshoot and resolve software-related issues for end users
Perform password resets and assist with account lockouts
Provide basic hardware support for desktops, laptops, peripherals, and related equipment
Support users in a Windows 11 environment
Escalate unresolved technical issues to higher-level support teams as needed
Document all support activity, resolutions, and follow-up steps in the ticketing system
Deliver professional and timely customer service to internal users

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst I

We are looking for a Help Desk Analyst I to join a service desk team supporting ...

Location

United States , Waipahu

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing Level 1 help desk or service desk support in a detail-oriented environment
Working knowledge of Active Directory for account support, access requests, and basic administrative tasks
Familiarity with Microsoft Windows 10 and general Microsoft Windows troubleshooting
Ability to diagnose and resolve routine technical issues involving desktop systems, applications, printers, and mobile devices
Comfortable handling inbound support calls and managing service desk tickets in a fast-paced setting
Strong written communication skills with the ability to create clear, accurate ticket notes and status updates
Able to organize workload effectively and maintain progress across multiple support requests during the workday

Job Responsibility

Provide first-line technical support for end users by responding to incoming calls and service desk requests in a timely manner
Troubleshoot issues related to web-based applications, Adobe access, Microsoft Windows environments, and general desktop functionality
Manage user account and access requests within Active Directory, including permission updates and related support tasks
Prepare and image equipment for deployment, ensuring devices are configured appropriately for business use
Support mobile devices, printers, and other everyday office technology to minimize disruption for employees
Monitor the ticket queue consistently, prioritize open requests, and work through assigned issues so they are actively progressing toward resolution
Handle a high volume of service requests each day while maintaining quality, responsiveness, and strong customer service
Document troubleshooting steps, outcomes, and follow-up details thoroughly to keep records accurate and useful for the broader support team
Collaborate with senior support staff when necessary to resolve more complex issues, while retaining ownership of most Level 1 requests

What we offer

medical, vision, dental, life and disability insurance
enrollment in company 401(k) plan
free online training

Help Desk Analyst I

We are looking for a dedicated Help Desk Analyst I to join our team on a long-te...

Location

United States , Reston, Virginia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory for user account management
Experience handling and resolving support tickets efficiently
Familiarity with troubleshooting basic network connectivity issues
Strong problem-solving skills and attention to detail
Excellent verbal and written communication abilities
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Previous experience in a help desk or technical support role
Customer-focused mindset with a commitment to delivering high-quality service

Job Responsibility

Respond to and resolve day-to-day technical support requests, including hardware and software-related issues
Troubleshoot Wi-Fi connectivity problems and provide efficient solutions
Manage password resets and assist users with account recovery
Perform light Active Directory tasks, such as user account modifications
Triage and escalate complex tickets to higher-level support teams
Maintain detailed records of support activities and ticket resolutions
Assist in diagnosing and resolving basic networking issues
Provide exceptional customer service while addressing user concerns
Identify recurring issues and suggest improvements to prevent future occurrences
Collaborate with team members to ensure seamless IT operations across the organization

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk Analyst I

We are looking for a skilled Help Desk Analyst I to join our team on a contract ...

Location

United States , Ridgefield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory and Microsoft Windows 10
Solid understanding of basic troubleshooting techniques for IT systems
Experience working with service desk tickets and ticketing systems
Familiarity with Microsoft Windows operating systems and Office 365
Strong communication skills to interact with clients and team members effectively
Ability to prioritize tasks and manage time in a fast-paced environment
Knowledge of backup and disaster recovery solutions
Experience collaborating with vendors and partners to resolve technical challenges

Job Responsibility

Deliver attentive and courteous customer service to clients, addressing technical inquiries effectively
Diagnose and resolve technical issues efficiently using a ticketing system
Provide support for client networks and technologies, including Windows operating systems, Office 365, Azure, and mobile devices
Conduct routine maintenance on PCs, peripherals, and printers to ensure optimal performance
Manage disaster recovery backup solutions, ensuring data integrity and security
Escalate unresolved issues to appropriate teams or personnel as necessary
Communicate with clients to keep them informed about incident progress, upcoming changes, and potential outages
Collaborate with vendors and partners to resolve complex client issues
Document resolutions thoroughly for scalability and future reference
Assist the Proactive team with technical services and project-related support tasks

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Fulltime

Help Desk Analyst I

We are looking for a dedicated Help Desk Analyst I to join our team in Brookfiel...

Location

United States , Brookfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory for managing user accounts and permissions
Strong knowledge of Microsoft Windows 10 and related troubleshooting techniques
Familiarity with Microsoft 365 applications and their integration within a business environment
Experience in handling service desk tickets and resolving technical issues efficiently
Excellent organizational skills with the ability to follow detailed procedures consistently
Strong communication skills to provide clear and concise technical support
Ability to work effectively in a Windows environment and adapt to evolving IT needs

Job Responsibility

Deliver responsive and effective help desk support to employees, addressing hardware and software issues
Manage patch updates and oversee licensing renewals to ensure system compliance
Execute onboarding and offboarding tasks using Active Directory, adhering to established protocols
Maintain accurate and organized documentation for IT processes and systems
Troubleshoot issues within a Windows environment and provide user support for Microsoft 365 applications
Handle service desk tickets with efficiency, ensuring swift resolution of technical problems
Assist with system administration tasks, including basic Active Directory management
Collaborate with team members to optimize IT workflows and enhance user experience
Provide guidance to users on resolving common technical challenges
Support additional IT tools and software, such as AutoDesk, when required

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Parttime

Select Country

Help Desk Analyst I

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Help Desk Analyst I

Help Desk Analyst I

Help Desk Analyst I

Help Desk Analyst I

Help Desk Analyst I

Help Desk Analyst I

Help Desk Analyst I

Help Desk Analyst I

Help Desk Analyst I

Our AI answers in your language