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Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst I

United States, Boulder · Job Posted June 29, 2026
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Job Responsibility

  • Deliver front-line IT support for employees using Windows and macOS systems, resolving routine technical concerns in a timely manner
  • Investigate and address common service requests such as password assistance, account access issues, software errors, and basic hardware problems
  • Coordinate onboarding and offboarding activities by preparing user accounts, setting up devices, and ensuring equipment readiness
  • Prepare, image, configure, and distribute laptops and related technology assets for end users
  • Maintain device inventory records and assist with hardware purchasing, tracking, and lifecycle oversight
  • Support account administration tasks within Microsoft 365 and Azure, including basic user management and issue resolution
  • Assist with endpoint administration through tools such as Intune or similar device management platforms
  • Record support activity, solutions, and process notes accurately within Jira or a comparable ticketing system
  • Route advanced or unresolved issues to senior IT staff when additional technical expertise is required
  • Travel occasionally to the Boulder, Colorado office to provide onsite support as needed

Requirements

  • At least 1 year of IT support experience, or a related degree/certification with foundational technical knowledge
  • Working familiarity with Windows 10 and macOS in an end-user support setting
  • Basic troubleshooting ability across hardware, software, account access, and device-related issues
  • Experience supporting or administering Microsoft 365, Active Directory, or Azure user environments
  • Strong customer service and communication skills with the ability to support internal employees professionally
  • Ability to follow documented procedures, take direction effectively, and maintain detailed service desk records
  • Experience using ticketing systems such as Jira to manage and document support requests

Nice to have

Exposure to device imaging, endpoint management tools, or asset tracking processes is preferred

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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