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Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst I

United States, Waipahu · Job Posted June 01, 2026
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Job Description

We are looking for a Help Desk Analyst I to join a service desk team supporting daily technology needs in Waipahu, Hawaii. This Long-term Contract position is ideal for someone who enjoys resolving user issues, managing a steady ticket queue, and providing dependable first-level support across hardware, software, and access requests. The role involves assisting end users with business applications, Windows-based systems, and common workplace technology while maintaining clear and accurate ticket documentation.

Job Responsibility

  • Provide first-line technical support for end users by responding to incoming calls and service desk requests in a timely manner
  • Troubleshoot issues related to web-based applications, Adobe access, Microsoft Windows environments, and general desktop functionality
  • Manage user account and access requests within Active Directory, including permission updates and related support tasks
  • Prepare and image equipment for deployment, ensuring devices are configured appropriately for business use
  • Support mobile devices, printers, and other everyday office technology to minimize disruption for employees
  • Monitor the ticket queue consistently, prioritize open requests, and work through assigned issues so they are actively progressing toward resolution
  • Handle a high volume of service requests each day while maintaining quality, responsiveness, and strong customer service
  • Document troubleshooting steps, outcomes, and follow-up details thoroughly to keep records accurate and useful for the broader support team
  • Collaborate with senior support staff when necessary to resolve more complex issues, while retaining ownership of most Level 1 requests

Requirements

  • Experience providing Level 1 help desk or service desk support in a detail-oriented environment
  • Working knowledge of Active Directory for account support, access requests, and basic administrative tasks
  • Familiarity with Microsoft Windows 10 and general Microsoft Windows troubleshooting
  • Ability to diagnose and resolve routine technical issues involving desktop systems, applications, printers, and mobile devices
  • Comfortable handling inbound support calls and managing service desk tickets in a fast-paced setting
  • Strong written communication skills with the ability to create clear, accurate ticket notes and status updates
  • Able to organize workload effectively and maintain progress across multiple support requests during the workday

What we offer

  • medical, vision, dental, life and disability insurance
  • enrollment in company 401(k) plan
  • free online training
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