CrawlJobs Logo

Help Desk Analyst I

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Minnetonka

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

This client is a managed service provider and handles IT support for their clients running traditional Windows environments. This role works supporting a variety of clients remotely on their service desk based out of Minnetonka.

Job Responsibility:

  • Take initial telephone inquiries and troubleshoot hardware, software, or network problems
  • Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly
  • Document all customer interaction with high attention to detail and accuracy
  • Update all tickets according to Service Level Agreements (SLA)
  • Understand and follow Delivery Process following ITIL guidelines: incident management, problem management, change management, and knowledge management
  • Recognize and escalate more difficult problems
  • Accurately document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
  • Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy
  • Provide after-hours support for clients. Shifts may include nights and weekends. There may be structured on-call responsibilities
  • Maintain detail oriented, quality interactions with customers at all times
  • Work as an effective team member with the team, partners and internal staff
  • Other duties as assigned

Requirements:

  • Experience in a technical support or customer service role preferred
  • Bachelor’s degree, technical degree or certifications preferred
  • Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies
  • Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware
  • efficient, self-starting mentality with value placed on integrity
  • Ability to work as an effective team member with the team, partners and internal staff
  • Strong English communication skills, both written and verbal
  • Ability and desire to learn new technologies as mutually defined
  • Ability to prioritize multiple tasks, anticipate situations, and take quick action
  • Typing speed of 40 words per minute or faster
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Help Desk Analyst I

Help Desk Analyst

We are in search of a Help Desk Analyst to join our team in the Communications i...
Location
Location
United States , Las Vegas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 1+ years of experience in a Help Desk Analyst role or similar position
  • Strong knowledge and experience with Android Development
  • Proficiency in Cisco Technologies
  • Experience with Citrix Technologies
  • Proficiency in using Mac Computers
  • Comprehensive understanding and experience with Microsoft products and services
  • Ability to manage and troubleshoot issues related to Active Directory
  • Experience with Apple Devices
  • Solid understanding of Computer Hardware
  • Experience in Configuration Management
Job Responsibility
Job Responsibility
  • Provide thorough technical support, primarily for Windows environments and applications
  • Efficiently handle and resolve end-user problems, both onsite and remotely
  • Prioritize and process requests received through the IT helpdesk
  • Utilize desktop remote control products for troubleshooting
  • Modify workstation configurations, utilities, software default settings
  • Maintain and efficiently use the helpdesk tracking software
  • Document and update internal procedures
  • Assist with onboarding new users
  • Install, test, and configure new workstations, peripheral equipment, and software
  • Maintain an accurate inventory of all equipment, software, and software licenses
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk Analyst II

Robert Half is the world’s first and largest specialized talent solutions firm t...
Location
Location
United States , Baltimore
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Install, configure and troubleshoot computer hardware and software
  • Assist with new permanent onboarding account setup and change requests
  • Monitor helpdesk ticketing system queue and act as primary point of contact
  • Coordinate break/fix work with company vendors including deliveries and installs
  • Manage IT projects as needed and assist with departmental projects
  • Android Development
  • Cisco Technologies
  • Citrix Technologies
  • Mac Computers
  • Microsoft
Job Responsibility
Job Responsibility
  • Install, configure and troubleshoot computer hardware and software
  • Assist with new permanent onboarding account setup and change requests
  • Monitor helpdesk ticketing system queue and act as primary point of contact
  • Coordinate break/fix work with company vendors including deliveries and installs
  • Manage IT projects as needed and assist with departmental projects
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk Analyst

We are offering a long-term contract employment opportunity for a Help Desk Anal...
Location
Location
United States , Philadelphia
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in the Healthcare, Hospitals, or Social Assistance industry
  • Proven experience as a Help Desk Analyst or similar role
  • Proficiency in using Microsoft Suite, particularly Microsoft Access
  • Demonstrated skills in Call Center Customer Service
  • Familiarity with Active Directory and Configuration Management
  • Experience in troubleshooting and resolving connectivity issues
  • Strong problem-solving skills and the ability to work under pressure
  • Excellent communication skills and the ability to work collaboratively with other team members
  • Ability to provide high-quality customer service, demonstrating patience and problem-solving abilities
  • Willingness to stay updated with system information, changes, and updates
Job Responsibility
Job Responsibility
  • Address user issues across all departments within the health system, including corporate and hospital departments
  • Provide support to the patient portal, including password resets and navigation assistance
  • Uphold the health system's 'patient first' motto in all interactions and services
  • Apply your customer service experience from diverse backgrounds to enhance user satisfaction
  • Handle all communication over the phone, providing efficient and effective solutions to user inquiries
  • Manage your schedule to ensure availability during required hours
  • Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency
  • Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk Analyst II

The role involves assisting our team by managing customer support inquiries, tro...
Location
Location
United States , Santa Monica
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Apple Macintosh operating systems
  • Demonstrable experience with Microsoft Windows 10
  • Basic Network Troubleshooting skills
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum of 2 years of experience in a help desk or technical support role
  • Excellent problem-solving skills
  • Strong interpersonal skills
  • Familiarity with help desk software and remote access systems
  • Ability to work in a team
  • Willingness to work in shifts and be available for on-call duties
Job Responsibility
Job Responsibility
  • Provide assistance to the end users
  • Handle the setup of new PCs
  • Oversee basic network troubleshooting
  • Offer customer service support primarily through video calls and phone
  • Work in a fast-paced, close-knit team environment
  • Support iOS and Android devices
  • Manage assets
  • Perform tasks related to Active Directory
  • Ensure accurate documentation of all tasks and solutions
  • Utilize skills in Apple Macintosh, Microsoft Windows 10, and basic network troubleshooting
What we offer
What we offer
  • Medical, vision, dental, life and disability insurance
  • 401(k) or deferred compensation plan
  • Paid time off for vacation, personal needs, and sick time
  • Paid holidays
  • Fulltime
Read More
Arrow Right

Help Desk Analyst I

We are seeking a Help Desk Analyst I to join our team in the legal industry loca...
Location
Location
United States , Los Angeles
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Provide first-level technical support in a help desk environment
  • Address and resolve a significant volume of incidents daily
  • Troubleshoot issues with Microsoft Office Suite 2013/2016/2019/365
  • Handle software application troubleshooting
  • Expertly support Windows in terms of performance and connectivity issues
  • Deliver high-quality customer service consistently
  • Resolve printer problems and service desk tickets
  • Manage audio-video support as required
  • Proficiency in using Microsoft Office 365 is essential for this role
  • Working knowledge of Audio Video equipment and its troubleshooting is required
Job Responsibility
Job Responsibility
  • Provide first-level technical support in a help desk environment
  • Address and resolve a significant volume of incidents daily
  • Troubleshoot issues with Microsoft Office Suite 2013/2016/2019/365
  • Handle software application troubleshooting, training will be provided for legal-specific applications
  • Expertly support Windows in terms of performance and connectivity issues
  • Deliver high-quality customer service consistently
  • Resolve printer problems and service desk tickets
  • Manage audio-video support as required
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligible to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk Analyst I

We are offering an exciting opportunity for a Help Desk Analyst I in the banking...
Location
Location
United States , Waterbury
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least one year of experience as a Help Desk Analyst
  • Strong background in Basic Troubleshooting
  • Proficiency in Password Reset procedures
  • Previous experience in a Call Center Customer Service role is desirable
  • Ability to communicate effectively and professionally with all levels of an organization
  • Demonstrated problem-solving skills and the ability to manage multiple tasks simultaneously
  • Capable of working individually as well as part of a team
  • Possess a customer-oriented mindset with a focus on providing prompt and efficient service
  • Familiarity with common software and hardware used in office environments
  • Comfortable working in a fast-paced, high-stress environment with the ability to maintain composure and professionalism
Job Responsibility
Job Responsibility
  • Providing technical support to staff, faculty, and students on a variety of software platforms
  • Responding promptly to troubleshooting requests, hardware and software issues, and general tech support queries
  • Logging all tech support requests in our ticketing system to monitor maintenance needs and request volume
  • Setting up and breaking down computer labs in academic buildings, offices, and residence halls as necessary
  • Supervising computer lab during the scheduled workday and arranging for student worker coverage during after-hours
  • Installing and configuring new laptops (Windows 10) and adding these PCs to an Active Directory Domain or Azure Autopilot as required
  • Managing Antivirus software and assisting users with application usage and hardware troubleshooting
  • Providing technical assistance and/or training to staff, faculty, or students on using audio/visual equipment for events in classrooms and public spaces
  • Maintaining and inventorying equipment, recommending repair, storage, or replacement as necessary
  • Communicating with staff, faculty, and students about technology needs, problems, and scheduling requirements
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk Analyst

We are looking for a motivated and skilled Help Desk Analyst to join our team in...
Location
Location
United States , Princeton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years of experience in help desk or technical support roles
  • Proficiency in Windows operating systems and Office 365 applications
  • Familiarity with basic networking concepts and troubleshooting tools
  • Strong communication skills with a focus on providing excellent customer service
  • Ability to handle multiple tasks, prioritize effectively, and remain composed under pressure
Job Responsibility
Job Responsibility
  • Offer first-level technical support for issues related to hardware, software, networks, and user accounts
  • Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and widely-used applications
  • Manage support tickets from initiation to resolution, maintaining clear and timely communication with users
  • Perform user account management tasks, including setting up accounts, resetting passwords, and updating permissions
  • Assist both remote and on-site employees, escalating complex problems to specialized teams when necessary
  • Install, configure, and maintain IT equipment, including workstations and peripherals
  • Document troubleshooting steps, solutions, and recurring issues to enhance team efficiency
  • Support onboarding and offboarding processes by ensuring IT setup and account adjustments are completed
  • Collaborate with system and network teams to address escalated issues effectively
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right

Help Desk Analyst

Service desk/call center position where second-line analysis and troubleshooting...
Location
Location
United States
Salary
Salary:
20.00 - 22.50 USD / Hour
imcva.com Logo
Innovative Management Concept
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pursuant to a government contract, this specific position requires U.S. Citizenship
  • Ability to obtain a VA-designated, Low-Risk Background Investigation (BI)
  • High School Diploma or equivalent
  • 2-5 years’ experience in Help Desk/Tier 2 support required or equivalent experience
  • Proven experience in ongoing support of client-specific application systems
  • Experience and ability to export and manipulate data to create and support reports
  • Use ticketing software such as ServiceNow or ServiceDesk Manager with a thorough understanding of ITIL best practices
  • Support intermediate-level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint, Agile, Java, and Adobe Acrobat
  • Ability to support a fast-paced and agile learning environment
  • Exercise discretion and independent judgment when handling situational occurrences
Job Responsibility
Job Responsibility
  • Resolve tier 2 level application system inquiries, requests, and incidents
  • Transfer cases to other support groups and escalate to the next appropriate tier level when necessary
  • Handle high-volume ticket queue by supporting 50-100 tickets daily
  • Participate in all meetings
  • Responsible for preparing accurate documentation to support and maintain a working knowledge base of service desk processes
  • Responsive to action items to fulfill urgent internal/external requests
  • Subject Matter Expert for the application, functional user roles, and service desk processes and procedures
  • Support focus teams or specialized projects to promote rapid improvement turnaround
  • Responsible for handling varied customer requests, incidents, and problems with regard to the Veterans Benefits Management System (VBMS) application
  • Support the team process, participate in cross-functional teams, and identify areas of opportunity to improve customer satisfaction
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy