Help Desk Analyst I

• Respond promptly to incoming service desk inquiries and resolve technical issues related to hardware, software, and connectivity
• Troubleshoot and resolve incidents involving Microsoft Windows 10, Active Directory, and other commonly used systems
• Provide expert support for Microsoft Office Suite applications, including Word, Excel, and Outlook
• Assist in maintaining user accounts, distribution lists, and mailboxes within Microsoft Exchange Administrator console
• Support the deployment, setup, and maintenance of Dell computer hardware
• Administer and troubleshoot mobile devices and applications used by the organization
• Manage and prioritize multiple assignments in a fast-paced environment while maintaining a high level of accuracy
• Collaborate with team members to ensure seamless integration and rollout of Mac devices for employees
• Deliver exceptional customer service and maintain a high standard when interacting with a diverse user base
• Learn and adapt to new software applications, including legal-specific platforms, as required

• Minimum of 2 years of experience in a Help Desk environment, handling 25-35 incidents daily
• Proficiency in troubleshooting Microsoft Office Suite versions 2013, 2016, 2019, and 365
• Strong knowledge of Microsoft Windows 10 performance and connectivity troubleshooting
• Familiarity with Active Directory and Windows Intune for system maintenance and support
• Ability to install, configure, and service Dell computer hardware
• Excellent communication and organizational skills, with the ability to provide calm and effective support under pressure
• Capacity to learn and support legal-specific software applications, such as document management systems and timekeeping tools

Prior experience in the legal industry or international law firms

• Medical, Dental, Vision (M/D/V)
• Flexible Spending Account (FSA)
• 401K
• Profit Sharing Plan
• 10 days vacation (accrued)
• 5 paid sick days
• 1 personal day