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Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst I

United States, Eden Prairie · Job Posted June 09, 2026
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Job Description

We are looking for a Help Desk Analyst to join an onsite support team. This position is ideal for someone who enjoys resolving technical issues, supporting a large user population, and contributing to a fast-moving service environment. The role will focus on end-user support, device preparation, and ticket-based troubleshooting while helping strengthen service quality across the IT organization.

Job Responsibility

  • Provide first-line technical assistance for hardware, software, and access-related issues submitted through calls and service desk tickets
  • Prepare and deploy laptops using Microsoft Autopilot, ensuring devices are configured accurately for end users
  • Support Windows 10/11 environments by diagnosing common desktop issues and restoring user productivity efficiently
  • Troubleshoot account and identity concerns involving Azure Active Directory and related access tools
  • Document incidents, resolutions, and recurring problems clearly to improve team knowledge resources and support consistency
  • Assist with application rollouts and other IT service changes by addressing user questions and resolving adoption issues
  • Collaborate with internal service desk and field support teams to escalate complex problems and maintain service levels
  • Deliver onsite support five days per week while managing ticket volume in a high-demand, customer-facing environment

Requirements

  • 2+ years of experience providing help desk support in an enterprise IT environment
  • Working knowledge of Microsoft Windows 10/11 and general desktop troubleshooting practices
  • Familiarity with ticketing systems and disciplined case documentation
  • Hands-on experience with Microsoft Intune is strongly preferred
  • Experience imaging or provisioning laptops with Microsoft Autopilot is highly desirable
  • Understanding of Azure Active Directory and basic user access support
  • Ability to work effectively in a large organization with high ticket volume and diverse end-user needs

Nice to have

  • Hands-on experience with Microsoft Intune is strongly preferred
  • Experience imaging or provisioning laptops with Microsoft Autopilot is highly desirable

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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