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Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst I

United States, Brookfield · Job Posted April 19, 2026
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Job Description

We are looking for a dedicated Help Desk Analyst I to join our team in Brookfield, Wisconsin. This part-time position offers an excellent opportunity for individuals passionate about providing technical support and maintaining smooth IT operations. It is ideal for candidates seeking long-term career growth within a dynamic and collaborative environment.

Job Responsibility

  • Deliver responsive and effective help desk support to employees, addressing hardware and software issues
  • Manage patch updates and oversee licensing renewals to ensure system compliance
  • Execute onboarding and offboarding tasks using Active Directory, adhering to established protocols
  • Maintain accurate and organized documentation for IT processes and systems
  • Troubleshoot issues within a Windows environment and provide user support for Microsoft 365 applications
  • Handle service desk tickets with efficiency, ensuring swift resolution of technical problems
  • Assist with system administration tasks, including basic Active Directory management
  • Collaborate with team members to optimize IT workflows and enhance user experience
  • Provide guidance to users on resolving common technical challenges
  • Support additional IT tools and software, such as AutoDesk, when required

Requirements

  • Proficiency in Active Directory for managing user accounts and permissions
  • Strong knowledge of Microsoft Windows 10 and related troubleshooting techniques
  • Familiarity with Microsoft 365 applications and their integration within a business environment
  • Experience in handling service desk tickets and resolving technical issues efficiently
  • Excellent organizational skills with the ability to follow detailed procedures consistently
  • Strong communication skills to provide clear and concise technical support
  • Ability to work effectively in a Windows environment and adapt to evolving IT needs

Nice to have

Knowledge of AutoDesk software and Windows Server

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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