Help Desk Analyst I, Robert Half

Robert Half

Location:
United States, San Antonio

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a skilled Help Desk Analyst I to join our team in San Antonio, Texas. In this role, you will provide technical support for macOS and iOS devices, ensuring seamless operations for end-users. This is an excellent opportunity for a motivated IT specialist to work in a dynamic environment while honing their expertise in Apple device management.

Job Responsibility:

Provide first-level troubleshooting for hardware, software, and network issues, escalating more complex problems as needed
Install, configure, and support macOS workstations, iOS devices, and related peripherals
Manage and deploy software updates, system upgrades, and other IT solutions
Utilize tools such as Jamf Pro to oversee Apple device management and ensure compliance
Maintain an accurate inventory of IT assets, including devices, licenses, and peripherals
Develop and update documentation, such as quick reference guides, FAQs, and training materials
Assist with onboarding new employees by setting up IT systems and conducting training sessions
Offer on-site technical support for legal proceedings and company events as required
Research and recommend improvements in IT tools, keeping up with industry trends and best practices
Support routine maintenance tasks and contribute to departmental projects as assigned

Requirements:

Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience
At least 3 years of experience providing IT support in a macOS and iOS-focused environment
Hands-on expertise with macOS versions 13 and newer
Proficiency in Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Office tools
Experience working with Jamf Pro or similar Apple device management platforms
Strong problem-solving skills and familiarity with computer hardware, networks, and troubleshooting
Excellent written, verbal, and interpersonal communication skills
Willingness to travel occasionally to provide in-person support as needed

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
October 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Help Desk Analyst I