Help Desk Analyst I Job at Robert Half (Coconut Creek)

Help Desk Analyst I

Robert Half

Location:
United States , Coconut Creek

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a motivated Help Desk Analyst I to provide frontline technical assistance for employees in Coconut Creek, Florida. This Long-term Contract opportunity is well suited for someone who enjoys solving everyday technology issues, delivering responsive support, and building a strong foundation in IT operations. The role supports users across hardware, software, mobile, and network-related needs while maintaining a high standard of service and clear documentation.

Job Responsibility:

Respond to incoming support requests and deliver first-level assistance for common technical issues involving workstations, applications, printers, and connected devices
Diagnose and resolve routine problems affecting desktops, laptops, mobile equipment, and peripheral hardware in a timely and detail-oriented manner
Record incidents, troubleshooting steps, and final outcomes accurately within the ticket management system to maintain reliable support history
Create and manage user accounts, perform password assistance, and complete foundational Active Directory administration tasks as assigned
Route more complex or unresolved issues to advanced support teams with clear notes and relevant diagnostic details
Support device setup, configuration, and deployment activities for computers, Apple products, and other endpoint technology
Provide courteous follow-up with end users to confirm issues have been addressed and service expectations have been met
Contribute to internal knowledge resources by documenting recurring issues, standard fixes, and user support guidance

Requirements:

Experience or foundational knowledge in a help desk, desktop support, or other entry-level IT support environment
Working familiarity with Microsoft technologies, computer hardware, and basic troubleshooting methods
Understanding of Active Directory tasks such as account support, password resets, and user access assistance
Exposure to Mac computers, Apple devices, Android devices, or mixed-device support environments
Awareness of networking and infrastructure tools, including technologies such as Cisco or Citrix, is preferred
Ability to manage multiple support requests, maintain accurate records, and stay organized in a ticket-driven setting
Strong customer service, communication, and problem-solving skills with a dependable and detail-oriented approach

What we offer:

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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