Help Desk Analyst I Job at Robert Half (Reston)

New

Help Desk Analyst I

We are looking for a dependable Help Desk Analyst I to provide front-line techni...

Location

United States , Mandeville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a help desk, desktop support, or technical support role
Working knowledge of Microsoft Windows in a business environment
Ability to troubleshoot basic technical problems across hardware, software, and user access issues
Experience managing and updating service desk or support tickets with clear documentation
Familiarity with remote assistance tools and supporting users from off-site locations
Foundational understanding of network troubleshooting concepts such as connectivity and device communication
Ability to work a flexible schedule that starts part-time and increases as business needs expand
Hybrid availability for both on-site support in Mandeville, Louisiana and remote client assistance

Job Responsibility

Resolve first- and second-level technical issues involving desktops, operating systems, and common end-user applications
Respond to remote support requests from users in multiple locations and document all work accurately within the ticketing system
Investigate hardware, software, and connectivity problems and provide timely solutions or escalate when necessary
Deliver hands-on and remote assistance for workstation setup, user support, and everyday troubleshooting needs
Support basic network-related issues such as connectivity interruptions, device access concerns, and general troubleshooting
Assist with routine Windows environment support, including fundamental server-related tasks when appropriate
Contribute to a hybrid support model by providing on-site help when needed and remote coverage for distributed users
Maintain clear communication with users regarding issue status, next steps, and expected resolution timelines

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan
Free online training

Parttime

New

Help Desk Analyst I

We are looking for a Help Desk L1 to join an information technology team support...

Location

United States , Tampa

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting Microsoft desktop operating systems within domain-based environments
Working knowledge of Active Directory and user/account administration
Hands-on experience with Microsoft Office 2016 or later, including Microsoft 365 applications
Foundational understanding of IP networking and basic network troubleshooting concepts
Ability to investigate technical problems independently using documentation, online resources, and other research tools
Strong written and verbal communication skills with a detail-oriented, customer-focused approach
Ability to lift and move equipment weighing up to 30 pounds and travel locally with reliable transportation

Job Responsibility

Provide remote and onsite technical assistance for client systems, ensuring timely resolution of hardware, software, and connectivity issues
Monitor and support core infrastructure components such as workstations, servers, switches, routers, firewalls, and related equipment
Manage the full lifecycle of support requests by documenting issues, prioritizing tasks, communicating updates, and closing tickets accurately
Support Microsoft desktop applications and cloud-based platforms, including end-user assistance with Microsoft 365 tools
Contribute to technology deployments and service initiatives by assisting with implementation tasks and follow-up support
Collaborate with team members to share technical knowledge, troubleshoot complex problems, and improve service delivery
Help strengthen service offerings by identifying recurring issues and suggesting practical improvements to support processes or solutions
Guide end users on effective day-to-day use of computers, servers, and network resources to improve productivity and reduce repeat issues

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training

Fulltime

Help Desk Analyst I

We are looking for a Help Desk Analyst to join an onsite support team. This posi...

Location

United States , Eden Prairie

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience providing help desk support in an enterprise IT environment
Working knowledge of Microsoft Windows 10/11 and general desktop troubleshooting practices
Familiarity with ticketing systems and disciplined case documentation
Hands-on experience with Microsoft Intune is strongly preferred
Experience imaging or provisioning laptops with Microsoft Autopilot is highly desirable
Understanding of Azure Active Directory and basic user access support
Ability to work effectively in a large organization with high ticket volume and diverse end-user needs

Job Responsibility

Provide first-line technical assistance for hardware, software, and access-related issues submitted through calls and service desk tickets
Prepare and deploy laptops using Microsoft Autopilot, ensuring devices are configured accurately for end users
Support Windows 10/11 environments by diagnosing common desktop issues and restoring user productivity efficiently
Troubleshoot account and identity concerns involving Azure Active Directory and related access tools
Document incidents, resolutions, and recurring problems clearly to improve team knowledge resources and support consistency
Assist with application rollouts and other IT service changes by addressing user questions and resolving adoption issues
Collaborate with internal service desk and field support teams to escalate complex problems and maintain service levels
Deliver onsite support five days per week while managing ticket volume in a high-demand, customer-facing environment

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst I

We are looking for a Help Desk Analyst I to join our team in Milwaukee, Wisconsi...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling service desk tickets with consistent follow-through and strong ownership of issue resolution
familiarity with ServiceNow is preferred
Hands-on background supporting end users with deskside troubleshooting for laptops, desktops, peripherals, and common software issues
Working knowledge of Microsoft Windows 10 and general Microsoft desktop support tools and environments
Experience with device imaging, provisioning, and endpoint management using platforms such as Intune, Autopilot, or SCCM
Ability to administer user accounts and access within Active Directory and Azure Active Directory
Strong foundational troubleshooting skills with the ability to diagnose and resolve technical issues in a structured manner
Excellent customer service and communication skills, with the ability to support employees in both walk-up and formal service settings

Job Responsibility

Oversee support requests throughout the full ticket lifecycle, ensuring issues are properly documented, addressed, and closed in a timely manner
Provide hands-on technical assistance for hardware, software, and Windows-related problems in both deskside and service desk environments
Monitor and prioritize the service desk workload, balancing queued incidents with in-person employee support needs
Deliver walk-up technical support through a service bar model, offering prompt and attentive assistance for day-to-day IT issues
Prepare, image, and deploy laptops using tools such as Autopilot and Intune to support device readiness and user productivity
Manage user account administration tasks in Active Directory and Azure Active Directory, including onboarding, access updates, and offboarding activities
Create and maintain clear support documentation and knowledge articles within ServiceNow to improve team efficiency and user self-service
Provide high-touch technical support to employees across the organization, including executive leadership, with strong attention to service quality and discretion

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst I

We are looking for a Help Desk Analyst I to provide hands-on technical support f...

Location

United States , Walnut Creek

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing Level 1 and Level 2 help desk or desktop support
Working knowledge of Microsoft Windows 10 in a business environment
Hands-on experience with computer imaging and desktop deployment processes
Ability to install, configure, and troubleshoot desktop hardware and peripherals
Strong problem-solving skills with a customer-focused approach to support
Comfortable traveling minimally between nearby support locations as needed

Job Responsibility

Deliver first- and second-level technical assistance for hardware, software, and workstation-related issues
Diagnose common desktop problems and restore functionality for users in a timely manner
Replace computers and related equipment as needed to maintain business operations
Prepare and configure workstations for new and existing employees, including peripherals and standard desktop tools
Perform computer imaging and device setup to support consistent deployment standards
Support users across multiple local sites, with occasional travel between locations when required
Maintain Windows-based desktop environments and assist with routine endpoint support tasks

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst I

We are looking for a Help Desk Analyst I to support daily technology needs for a...

Location

United States , Long Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing front-line technical support in a help desk or service desk environment
Working knowledge of Active Directory for basic user account and access support
Hands-on experience supporting Microsoft Windows, including Windows 10 environments
Ability to perform basic troubleshooting for desktop, application, and user access issues
Familiarity with ticket management processes and documenting work within a service desk system
Strong verbal and written communication skills with a customer-service mindset
Ability to organize tasks effectively and manage multiple support requests at the same time

Job Responsibility

Respond to service desk requests and provide timely assistance for hardware, software, and user access issues
Diagnose and resolve routine technical problems involving Microsoft Windows and Windows 10 workstations
Support account administration tasks in Active Directory, including password resets and user access updates
Document incidents, troubleshooting steps, and resolutions clearly within the ticketing system
Escalate more complex issues to appropriate technical teams while ensuring users receive status updates
Assist with workstation setup, software support, and general desktop troubleshooting for end users
Monitor assigned support tickets to ensure service levels are met and issues are closed accurately
Contribute to a positive support experience by communicating clearly and guiding users through solutions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst I

We are looking for a motivated Help Desk Analyst I to provide frontline technica...

Location

United States , Coconut Creek

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience or foundational knowledge in a help desk, desktop support, or other entry-level IT support environment
Working familiarity with Microsoft technologies, computer hardware, and basic troubleshooting methods
Understanding of Active Directory tasks such as account support, password resets, and user access assistance
Exposure to Mac computers, Apple devices, Android devices, or mixed-device support environments
Awareness of networking and infrastructure tools, including technologies such as Cisco or Citrix, is preferred
Ability to manage multiple support requests, maintain accurate records, and stay organized in a ticket-driven setting
Strong customer service, communication, and problem-solving skills with a dependable and detail-oriented approach

Job Responsibility

Respond to incoming support requests and deliver first-level assistance for common technical issues involving workstations, applications, printers, and connected devices
Diagnose and resolve routine problems affecting desktops, laptops, mobile equipment, and peripheral hardware in a timely and detail-oriented manner
Record incidents, troubleshooting steps, and final outcomes accurately within the ticket management system to maintain reliable support history
Create and manage user accounts, perform password assistance, and complete foundational Active Directory administration tasks as assigned
Route more complex or unresolved issues to advanced support teams with clear notes and relevant diagnostic details
Support device setup, configuration, and deployment activities for computers, Apple products, and other endpoint technology
Provide courteous follow-up with end users to confirm issues have been addressed and service expectations have been met
Contribute to internal knowledge resources by documenting recurring issues, standard fixes, and user support guidance

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Fulltime

Help Desk Analyst I

We are seeking a Help Desk Analyst I to provide first-level technical support to...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of help desk, desktop support, or technical support experience preferred
Experience working with a ticketing system
Familiarity with password resets, account administration, and troubleshooting user access issues
Basic knowledge of hardware troubleshooting and software support
Experience supporting Windows 11
Strong communication, problem-solving, and customer service skills

Job Responsibility

Monitor and manage incoming requests through the ticketing system
Troubleshoot and resolve software-related issues for end users
Perform password resets and assist with account lockouts
Provide basic hardware support for desktops, laptops, peripherals, and related equipment
Support users in a Windows 11 environment
Escalate unresolved technical issues to higher-level support teams as needed
Document all support activity, resolutions, and follow-up steps in the ticketing system
Deliver professional and timely customer service to internal users

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

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Help Desk Analyst I

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