Help Desk Analyst I Job at Robert Half (Ridgefield)

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Help Desk Analyst I

We are looking for a Help Desk Analyst I to join our team in Milwaukee, Wisconsi...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling service desk tickets with consistent follow-through and strong ownership of issue resolution
familiarity with ServiceNow is preferred
Hands-on background supporting end users with deskside troubleshooting for laptops, desktops, peripherals, and common software issues
Working knowledge of Microsoft Windows 10 and general Microsoft desktop support tools and environments
Experience with device imaging, provisioning, and endpoint management using platforms such as Intune, Autopilot, or SCCM
Ability to administer user accounts and access within Active Directory and Azure Active Directory
Strong foundational troubleshooting skills with the ability to diagnose and resolve technical issues in a structured manner
Excellent customer service and communication skills, with the ability to support employees in both walk-up and formal service settings

Job Responsibility

Oversee support requests throughout the full ticket lifecycle, ensuring issues are properly documented, addressed, and closed in a timely manner
Provide hands-on technical assistance for hardware, software, and Windows-related problems in both deskside and service desk environments
Monitor and prioritize the service desk workload, balancing queued incidents with in-person employee support needs
Deliver walk-up technical support through a service bar model, offering prompt and attentive assistance for day-to-day IT issues
Prepare, image, and deploy laptops using tools such as Autopilot and Intune to support device readiness and user productivity
Manage user account administration tasks in Active Directory and Azure Active Directory, including onboarding, access updates, and offboarding activities
Create and maintain clear support documentation and knowledge articles within ServiceNow to improve team efficiency and user self-service
Provide high-touch technical support to employees across the organization, including executive leadership, with strong attention to service quality and discretion

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst I

We are looking for a Help Desk Analyst I to provide hands-on technical support f...

Location

United States , Walnut Creek

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing Level 1 and Level 2 help desk or desktop support
Working knowledge of Microsoft Windows 10 in a business environment
Hands-on experience with computer imaging and desktop deployment processes
Ability to install, configure, and troubleshoot desktop hardware and peripherals
Strong problem-solving skills with a customer-focused approach to support
Comfortable traveling minimally between nearby support locations as needed

Job Responsibility

Deliver first- and second-level technical assistance for hardware, software, and workstation-related issues
Diagnose common desktop problems and restore functionality for users in a timely manner
Replace computers and related equipment as needed to maintain business operations
Prepare and configure workstations for new and existing employees, including peripherals and standard desktop tools
Perform computer imaging and device setup to support consistent deployment standards
Support users across multiple local sites, with occasional travel between locations when required
Maintain Windows-based desktop environments and assist with routine endpoint support tasks

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst I

We are looking for a Help Desk Analyst I to support daily technology needs for a...

Location

United States , Long Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing front-line technical support in a help desk or service desk environment
Working knowledge of Active Directory for basic user account and access support
Hands-on experience supporting Microsoft Windows, including Windows 10 environments
Ability to perform basic troubleshooting for desktop, application, and user access issues
Familiarity with ticket management processes and documenting work within a service desk system
Strong verbal and written communication skills with a customer-service mindset
Ability to organize tasks effectively and manage multiple support requests at the same time

Job Responsibility

Respond to service desk requests and provide timely assistance for hardware, software, and user access issues
Diagnose and resolve routine technical problems involving Microsoft Windows and Windows 10 workstations
Support account administration tasks in Active Directory, including password resets and user access updates
Document incidents, troubleshooting steps, and resolutions clearly within the ticketing system
Escalate more complex issues to appropriate technical teams while ensuring users receive status updates
Assist with workstation setup, software support, and general desktop troubleshooting for end users
Monitor assigned support tickets to ensure service levels are met and issues are closed accurately
Contribute to a positive support experience by communicating clearly and guiding users through solutions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst I

We are looking for a motivated Help Desk Analyst I to provide frontline technica...

Location

United States , Coconut Creek

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience or foundational knowledge in a help desk, desktop support, or other entry-level IT support environment
Working familiarity with Microsoft technologies, computer hardware, and basic troubleshooting methods
Understanding of Active Directory tasks such as account support, password resets, and user access assistance
Exposure to Mac computers, Apple devices, Android devices, or mixed-device support environments
Awareness of networking and infrastructure tools, including technologies such as Cisco or Citrix, is preferred
Ability to manage multiple support requests, maintain accurate records, and stay organized in a ticket-driven setting
Strong customer service, communication, and problem-solving skills with a dependable and detail-oriented approach

Job Responsibility

Respond to incoming support requests and deliver first-level assistance for common technical issues involving workstations, applications, printers, and connected devices
Diagnose and resolve routine problems affecting desktops, laptops, mobile equipment, and peripheral hardware in a timely and detail-oriented manner
Record incidents, troubleshooting steps, and final outcomes accurately within the ticket management system to maintain reliable support history
Create and manage user accounts, perform password assistance, and complete foundational Active Directory administration tasks as assigned
Route more complex or unresolved issues to advanced support teams with clear notes and relevant diagnostic details
Support device setup, configuration, and deployment activities for computers, Apple products, and other endpoint technology
Provide courteous follow-up with end users to confirm issues have been addressed and service expectations have been met
Contribute to internal knowledge resources by documenting recurring issues, standard fixes, and user support guidance

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Fulltime

Help Desk Analyst I

We are seeking a Help Desk Analyst I to provide first-level technical support to...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of help desk, desktop support, or technical support experience preferred
Experience working with a ticketing system
Familiarity with password resets, account administration, and troubleshooting user access issues
Basic knowledge of hardware troubleshooting and software support
Experience supporting Windows 11
Strong communication, problem-solving, and customer service skills

Job Responsibility

Monitor and manage incoming requests through the ticketing system
Troubleshoot and resolve software-related issues for end users
Perform password resets and assist with account lockouts
Provide basic hardware support for desktops, laptops, peripherals, and related equipment
Support users in a Windows 11 environment
Escalate unresolved technical issues to higher-level support teams as needed
Document all support activity, resolutions, and follow-up steps in the ticketing system
Deliver professional and timely customer service to internal users

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Help Desk Analyst I

We are seeking a Help Desk Analyst I to provide first-level technical support to...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of help desk, desktop support, or technical support experience preferred
Experience working with a ticketing system
Familiarity with password resets, account administration, and troubleshooting user access issues
Basic knowledge of hardware troubleshooting and software support
Experience supporting Windows 11
Strong communication, problem-solving, and customer service skills

Job Responsibility

Monitor and manage incoming requests through the ticketing system
Troubleshoot and resolve software-related issues for end users
Perform password resets and assist with account lockouts
Provide basic hardware support for desktops, laptops, peripherals, and related equipment
Support users in a Windows 11 environment
Escalate unresolved technical issues to higher-level support teams as needed
Document all support activity, resolutions, and follow-up steps in the ticketing system
Deliver professional and timely customer service to internal users

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst I

We are looking for a Help Desk Analyst I to join a service desk team supporting ...

Location

United States , Waipahu

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing Level 1 help desk or service desk support in a detail-oriented environment
Working knowledge of Active Directory for account support, access requests, and basic administrative tasks
Familiarity with Microsoft Windows 10 and general Microsoft Windows troubleshooting
Ability to diagnose and resolve routine technical issues involving desktop systems, applications, printers, and mobile devices
Comfortable handling inbound support calls and managing service desk tickets in a fast-paced setting
Strong written communication skills with the ability to create clear, accurate ticket notes and status updates
Able to organize workload effectively and maintain progress across multiple support requests during the workday

Job Responsibility

Provide first-line technical support for end users by responding to incoming calls and service desk requests in a timely manner
Troubleshoot issues related to web-based applications, Adobe access, Microsoft Windows environments, and general desktop functionality
Manage user account and access requests within Active Directory, including permission updates and related support tasks
Prepare and image equipment for deployment, ensuring devices are configured appropriately for business use
Support mobile devices, printers, and other everyday office technology to minimize disruption for employees
Monitor the ticket queue consistently, prioritize open requests, and work through assigned issues so they are actively progressing toward resolution
Handle a high volume of service requests each day while maintaining quality, responsiveness, and strong customer service
Document troubleshooting steps, outcomes, and follow-up details thoroughly to keep records accurate and useful for the broader support team
Collaborate with senior support staff when necessary to resolve more complex issues, while retaining ownership of most Level 1 requests

What we offer

medical, vision, dental, life and disability insurance
enrollment in company 401(k) plan
free online training

Help Desk Analyst I

We are looking for a dedicated Help Desk Analyst I to join our team on a long-te...

Location

United States , Reston, Virginia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory for user account management
Experience handling and resolving support tickets efficiently
Familiarity with troubleshooting basic network connectivity issues
Strong problem-solving skills and attention to detail
Excellent verbal and written communication abilities
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Previous experience in a help desk or technical support role
Customer-focused mindset with a commitment to delivering high-quality service

Job Responsibility

Respond to and resolve day-to-day technical support requests, including hardware and software-related issues
Troubleshoot Wi-Fi connectivity problems and provide efficient solutions
Manage password resets and assist users with account recovery
Perform light Active Directory tasks, such as user account modifications
Triage and escalate complex tickets to higher-level support teams
Maintain detailed records of support activities and ticket resolutions
Assist in diagnosing and resolving basic networking issues
Provide exceptional customer service while addressing user concerns
Identify recurring issues and suggest improvements to prevent future occurrences
Collaborate with team members to ensure seamless IT operations across the organization

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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Help Desk Analyst I

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