Help Desk Analyst 2

Job Description: Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions. Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures. Diagnoses, analyzes, and resolves issues for customers across multiple technological domains. Interfaces with other platforms from both hardware and software perspectives. Provides informal mentorship opportunities to peers and/or lower-level staff through conversation, observation, or technical documentation. Responds verbally and in writing to questions and concerns. Performs other duties as assigned.