Help Desk Analyst – IT Support Jobs

Help Desk Analyst – IT Support

Revel Staffing

Location:
United States, San Diego

Category:
IT - Administration

Contract Type:
Not provided

Salary:

80000.00 - 120000.00 USD / Year

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Job Description:

We are conducting a confidential search for an experienced IT Helpdesk Analyst to provide end-user support and maintain secure technology operations in a dynamic, global environment. The ideal candidate will have hands-on experience with troubleshooting, system administration, and IT security best practices.

Job Responsibility:

Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues
Administer and secure office infrastructure, networks, and collaboration tools
Support daily IT operations across multiple office locations, including global entities
Implement technology projects as directed by IT leadership to align with organizational goals
Provide technical training and support to staff on operating systems, tools, and security practices
Manage onboarding/offboarding, including account setup, passwords, and system access
Maintain inventory of IT assets, equipment, and licenses
Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices
Support and maintain ticketing systems, cloud-based directory services, and computer imaging for Windows/macOS
Monitor and deploy system updates, patches, and security enhancements
Ensure all systems and user activity remain compliant with organizational and regulatory requirements

Requirements:

2+ years of IT helpdesk or technical support experience
Strong knowledge of hardware, software, and network troubleshooting
DataClear Certification (or equivalent) required
Experience with Windows and macOS environments
Familiarity with cloud-based systems, ticketing platforms, and directory services
Excellent communication and customer service skills
Ability to work independently, prioritize tasks, and escalate issues as needed
Strong organizational skills with attention to detail

What we offer:

Comprehensive health, dental, and vision insurance
Retirement plan with company match
Professional development and growth opportunities

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

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