Help Desk Analyst

IT Support - Help Desk Analyst

We are conducting a confidential search for an experienced IT Helpdesk Analyst t...

Location

United States , Los Angeles

Salary:

80000.00 - 120000.00 / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

2+ years of IT helpdesk or technical support experience
Strong knowledge of hardware, software, and network troubleshooting
DataClear Certification (or equivalent) required
Experience with Windows and macOS environments
Familiarity with cloud-based systems, ticketing platforms, and directory services
Excellent communication and customer service skills
Ability to work independently, prioritize tasks, and escalate issues as needed
Strong organizational skills with attention to detail

Job Responsibility

Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues
Administer and secure office infrastructure, networks, and collaboration tools
Support daily IT operations across multiple office locations, including global entities
Implement technology projects as directed by IT leadership to align with organizational goals
Provide technical training and support to staff on operating systems, tools, and security practices
Manage onboarding/offboarding, including account setup, passwords, and system access
Maintain inventory of IT assets, equipment, and licenses
Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices
Support and maintain ticketing systems, cloud-based directory services, and computer imaging for Windows/macOS
Monitor and deploy system updates, patches, and security enhancements

What we offer

Comprehensive health, dental, and vision insurance
Retirement plan with company match
Professional development and growth opportunities

Fulltime

Help Desk Support Analyst

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
additional technical training, coursework, or certifications are advantageous
Hands-on experience supporting Microsoft Windows environments, including Windows 10 and common desktop applications
Working knowledge of Active Directory, Office 365, and service desk ticket management practices
Strong troubleshooting ability with the capacity to resolve routine technical issues in a structured and efficient manner
Excellent written and electronic communication skills, with a customer-focused approach to user support
Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively
Ability to handle confidential information with professionalism, sound judgment, and discretion

Job Responsibility

Investigate and resolve desktop, software, and basic network problems by using troubleshooting methods, diagnostic utilities, and effective questioning
Assess reported technical issues, identify likely causes, and select practical solutions based on the user’s environment and business impact
Support employees through clear, step-by-step guidance so they can complete issue resolution with confidence and minimal disruption
Route more advanced or unresolved incidents to the appropriate support team, ensuring all relevant findings and context are included
Maintain accurate ticket records by logging incidents, actions taken, status updates, and final resolutions within the service desk system
Communicate helpful and current information about supported systems, workplace technology tools, and available IT services to end users
Monitor open requests and follow up with users to confirm successful resolution and a positive support experience
Share recurring problems, user concerns, and service improvement ideas with internal teams to strengthen support quality and efficiency
Contribute to service performance by adhering to response expectations, supporting SLA goals, and following operational risk and compliance standards

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

IT help desk analyst

The American Society of Radiologic Technologists is seeking an IT help desk anal...

Location

Salary:

Not provided

American Society of Radiologic Technologists

Expiration Date

Until further notice

Requirements

Preferred degree in a computer-related field, but candidates with experience in lieu of a degree will be considered
Courteous and professional manner
Customer service oriented
Multitasker
Ability to work in a fast-paced environment

Job Responsibility

Perform hands-on fixes for staff computers, including installing and upgrading software, installing hardware, and configuring systems and applications
Manage test fixes to ensure problem has been adequately resolved and perform post-resolution follow-ups to help desk requests
Field incoming help requests from end users via ticket system
Access software updates, drivers, knowledge bases, and independently conduct research on Internet to aid in problem resolution and apply diagnostic utilities to assist in troubleshooting when necessary
Document the help desk request problem-solving process, including all successful and unsuccessful decisions and actions taken, through to final resolution
Identify and learn appropriate software and hardware used and supported by the organization
Setup, configure, and maintain computer workstations, mobile devices and peripherals
install and configure corporate software for staff
Perform preventative maintenance on all end-user devices as required
Prioritize and schedule problem resolution

What we offer

100% employer-paid premiums for medical, dental, vision, life insurance, short- and long-term disability, and identity theft protection for employees
Generous 401(k) plan with company match
Vacation, sick time and holiday pay
Community volunteer paid time off
Tuition reimbursement and opportunity for professional development

IT Help Desk Analyst

A respected defense industry organization is conducting a confidential search fo...

Location

United States , Santa Fe

Salary:

30.00 - 40.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

Previous IT support experience (internship, help desk, or technical support role)
VantageClear Certification (or equivalent U.S. defense-industry compliance credential) required
Strong verbal communication skills with the ability to manage a fast-paced call queue
Basic knowledge of Windows operating systems, Microsoft Office applications, and common enterprise software
Familiarity with ticketing systems and remote support tools
Ability to prioritize tasks, remain composed under pressure, and deliver excellent customer service

Job Responsibility

Serve as the first point of contact for users via phone, handling a high volume of inbound support calls
Provide initial troubleshooting for hardware, software, network, and account-related issues
Log, track, and update tickets in the IT service management (ITSM) system with accurate documentation
Escalate complex or unresolved issues to Level 2/3 support teams following established procedures
Assist users with password resets, account access, and basic application support
Deliver exceptional customer service by explaining technical information clearly and professionally
Follow standard operating procedures and contribute to internal knowledge base updates

Fulltime

IT Help Desk Analyst

A respected defense industry organization is conducting a confidential search fo...

Location

United States , Charlotte

Salary:

30.00 - 40.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

Previous IT support experience (internship, help desk, or technical support role)
VantageClear Certification (or equivalent U.S. defense-industry compliance credential) required
Strong verbal communication skills with the ability to manage a fast-paced call queue
Basic knowledge of Windows operating systems, Microsoft Office applications, and common enterprise software
Familiarity with ticketing systems and remote support tools
Ability to prioritize tasks, remain composed under pressure, and deliver excellent customer service

Job Responsibility

Serve as the first point of contact for users via phone, handling a high volume of inbound support calls
Provide initial troubleshooting for hardware, software, network, and account-related issues
Log, track, and update tickets in the IT service management (ITSM) system with accurate documentation
Escalate complex or unresolved issues to Level 2/3 support teams following established procedures
Assist users with password resets, account access, and basic application support
Deliver exceptional customer service by explaining technical information clearly and professionally
Follow standard operating procedures and contribute to internal knowledge base updates

Fulltime