Help Desk Advisor Job at Pertemps Network Group (Redditch)

Help Desk Advisor

Brook Street have an exciting opportunity for an experienced Admin Officer to jo...

Location

United Kingdom , Sealand, Deeside

Salary:

13.20 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Excellent communication skills, both written and verbal
Experience of Microsoft Office Packages
Strong organisational skills and attention to detail
Excellent telephone manner

Job Responsibility

Working as part of the Help Desk Team to provide a single point of contact for Customers regarding the calibration of their equipment
Engage with Customers and Suppliers via telephone and email to build relationships as the main focal point for the Calibration Product Area
Answer calibration equipment delivery queries, hastening Suppliers and managing priority requests
Ensure all MOD Logistic Information Systems (Log IS) are updated appropriately
Liaise with colleagues to ensure Customer delivery requirements are met
Manage the disposal of test equipment that has failed calibration

What we offer

Weekly pay, holidays and pension scheme
Location accessible by public transport

Fulltime

Deal Desk Manager

As a Deal Desk Manager, you’ll join our growing NAMER Deal Desk team as the prim...

Location

United States

Salary:

146000.00 - 172000.00 USD / Year

Vanta

Expiration Date

Until further notice

Requirements

7+ years of deal desk experience
Demonstrated ability to work effectively in a fast paced environment with diverse stakeholders across Finance, Sales, Legal, GTM Operations
Strong knowledge of the end-to-end Quote to Cash process for SaaS companies, having experience in both a subscription based as well as consumption based subscription environment
Strong organizational and execution skills and ability to manage multiple competing priorities
Ability to make and drive process improvements
Previous experience working with SaaS Finance teams with understanding of software revenue recognition issues, including revenue recognition under ASC 606
Strong analytical and problem solving skills to make informed decisions
Ability to work quickly and make fact-based-decisions with imperfect data
Clear communicator with ability to express ideas clearly and effectively
Ability to handle peak month-end and end-of-quarter volumes during a time sensitive environment

Job Responsibility

Build strong partnerships with the NAMER Central Sales team (both reps and leadership), serving as the go-to partner to expedite deals and enhance process efficiency
Work closely with sales leadership in your assigned geography to understand what drives team success and develop a tailored enablement and partnership program
Focus on engaging earlier in the sales cycle to position Deal Desk as a strategic advisor - helping shape deal strategy, structure, and process improvements that best support the team’s goals
Review and evaluate deals for policy alignment, internal compliance, and booking accuracy
Manage all aspects of deal execution, including approvals, pricing, configuration/structuring, and escalation of non-standard requests
Support Finance teams during month end close and audit review cycles to ensure deals are accurately reconciled between systems and statement of record
Educate Sales teams on process changes, policy updates, and Deal Desk best practices to improve deal velocity
Work cross functionally with Legal, GTM Operations, Billing, Revenue, Collections to improve deal processes while ensuring efficient, scalable processes
Provide analytical insight and identify trends into day to day metrics to assess efficiency of deal processes
Represent the Finance team in cross-functional projects to support selling activities, product releases, and process improvements

What we offer

Offers Equity
medical benefits
401(k) plan
other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits

Fulltime

Manager - Deal Desk

We’re hiring a Manager, Deal Desk to build and own how deals are structured, rev...

Location

United States , New York City

Salary:

175000.00 - 205000.00 USD / Year

Legora

Expiration Date

Until further notice

Requirements

7+ years of experience in Deal Desk or related commercial operations roles, with experience owning global or multi-region scope
Experience from a technology and/or scale-up start-up environment
Proven ability to build strong relationships with Sales leadership and cross-functional partners across geographies
Experience supporting multiple business models, including subscription-based and usage- or consumption-based revenue
Strong execution skills and the ability to manage competing priorities in a fast-paced, high-growth, global environment
A builder mindset - comfortable working through ambiguity, maturing processes, and implementing scalable improvements
Excellent analytical and problem-solving skills, using data to inform decisions and improve outcomes
Experience managing high deal volumes and tight timelines during end-of-month and end-of-quarter cycles
Clear, concise communication skills, with the ability to influence stakeholders and advocate for Deal Desk as a strategic partner

Job Responsibility

Owning and managing the global Deal Desk function, partnering closely with Sales leadership to structure, price, and approve deals accurately and strategically
Positioning Deal Desk as a trusted advisor earlier in the sales cycle, helping accelerate deal velocity and improve deal quality across regions
Reviewing deals for policy alignment, compliance, and booking accuracy, including pricing, configuration, approvals, and escalation of non-standard terms
Partnering cross-functionally with Legal, Finance, Billing, Revenue, Collections, and GTM Operations to streamline global quote-to-cash workflows
Driving operational improvements by identifying process gaps, implementing scalable solutions, and maturing Deal Desk systems as the business grows
Supporting Finance during month-end close and audit cycles, ensuring deals are correctly reflected across systems globally
Analysing deal trends and process efficiency across regions, using data to surface insights and drive continuous improvement
Enabling and educating Sales teams globally on policies, processes, and best practices to improve compliance and speed
Representing Finance in cross-functional initiatives tied to global selling motions, product launches, and business model evolution
Acting as a builder in a fast-growing environment, proactively developing frameworks, tools, and processes that support global scale

What we offer

Comprehensive salary, benefits, and tools for success
Union Square NYC office designed for ambitious builders
U.S. employees receive medical, dental, and vision coverage
flexible paid time off plus company holidays
a 401(k) with company match and automatic enrollment
Offers Equity

Fulltime

Helpdesk Advisor

Atlas Workplace Services has an exciting opportunity for a Helpdesk Advisor to j...

Location

United Kingdom , Milton Keynes

Salary:

25400.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

GCSE English and Maths or equivalent
Level 3 NVQ in relevant subject
Minimum 12 months experience in similar customer-facing role
Understanding of Help Desk operation
Customer Service skills
Keyboard skills

Job Responsibility

Responding to inbound calls and emails from a variety of clients
Liaising with internal teams and subcontractors
Delivering first-class customer service
Using your communication skills to resolve queries efficiently

What we offer

Full training provided
25 days annual leave
Competitive pay
Pension scheme
Free onsite parking
Career progression opportunities

Fulltime

System Admin (OS Admin)- L3

Act as the SME for Ubuntu/Linux operations. Provide deep troubleshooting, RCA, p...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ year of experience in Ubuntu/Linux operations
Strong troubleshooting of Ubuntu with KVM
Proficiency in KVM advanced ops (networking, storage, migration, tuning)
Experience on Bash/Python scripting
ITIL (Incident, Problem, Change Management)
Bachelor’s degree in engineering (or Equivalent)
Linux certifications (RHCSA / RHCE)
Strong Knowledge in Linux – Ubuntu
Strong understanding on Virtualization platform – KVM
Good Knowledge on Linux Life cycle management, release management, Vulnerability assessment and Mitigation

Job Responsibility

Lead the delivery outcomes for designated Accounts
Lead, Own and Drive all Major incidents End-End and providing the RCAs
Conduct / Participate regular customer meetings and provide regular status updates
Prepare / maintain the Technical Documentation – Inventory, Run book, KB Article, KEDB and SOPs for all desired activity and work for the account
Continuously review and improve existing processes to ensure operational efficiency and customer satisfaction
Act as the primary point of contact for all Linux technology inquiries and engagements
Collaborate with Cross-Functional teams for solutions that meet clients' Linux technology needs
Maintain service level agreements (SLAs) and other key performance indicators (KPIs) for Managed Services customer for the MS Linux Practice
Develop and maintain a thorough understanding of emerging technologies, industry trends, and best practices in Linux technology
Identify and lead the execution of process improvement initiatives

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Manager, Deal Desk

As the first Manager, Deal Desk for EMEA, you’ll be a foundational member of our...

Location

United Kingdom , London

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

7+ years of deal desk experience
At least 3+ years experience as a people leader
Proven relationship builder who can partner effectively with Sales leadership, Finance, Legal, GTM Operations, and other cross-functional stakeholders across geographies (EMEA and NAMER)
Experience across various business models, supporting both subscription-based and consumption-based revenue structures
Strong operational and execution skills with the ability to manage multiple competing priorities in a fast-paced, high-growth environment
Builder mindset: comfortable working through ambiguity and maturing processes and systems
proactive in identifying gaps, recommending solutions, and implementing scalable improvements
Exceptional analytical and problem-solving ability, using data to inform decisions and drive continuous improvement
Experience managing high deal volumes and tight deadlines during end-of-month and end-of-quarter cycles
Clear and concise communicator, able to simplify complex concepts, influence stakeholders, and advocate for Deal Desk as a strategic partner

Job Responsibility

Own and manage the Deal Desk function for EMEA, serving as the primary partner to Sales leadership and ensuring deals are structured strategically, compliant with internal policies, and accurately booked
Build strong partnerships with Sales teams and leadership to expedite deals, enhance process efficiency, and position Deal Desk as a strategic advisor earlier in the sales cycle
Review and evaluate deals for policy alignment, compliance, and booking accuracy, managing all aspects of deal execution including pricing, configuration, approvals, and escalation of non-standard requests
Partner cross-functionally with Legal, Finance, Billing, Revenue, Collections, and GTM Operations to streamline quote-to-cash workflows, ensure scalability, and maintain alignment across functions
Lead and drive operational improvements - identifying process gaps, implementing scalable solutions, and helping to mature Deal Desk systems as Vanta grows
Support Finance during month-end close and audits, ensuring all deals are accurately reconciled between systems and the statement of record
Provide analytical insight into deal trends and process efficiency, using data to identify opportunities for improvement
Educate and enable Sales teams on process changes, policy updates, and Deal Desk best practices to improve deal velocity and compliance
Represent the Finance organisation in cross-functional initiatives that support selling activities, product launches, and business model evolution
Be a builder in a fast-growing environment, proactively developing frameworks, tools, and processes that drive operational excellence and global alignment across regions

What we offer

Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits for team members who attend the office
Pension matching
25 days of Annual Leave per year and unlimited sick time
8 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events

Fulltime

Senior IT Operations Manager

We're looking for a Senior IT Operations Manager to take full ownership of our i...

Location

United States , NYC

Salary:

177000.00 - 216000.00 USD / Year

Savvy Wealth

Expiration Date

Until further notice

Requirements

4+ years of hands-on IT support experience with user onboarding/offboarding and device management
Experience with Google Workspace administration and MDM solutions (Rippling preferred)
Strong customer service skills with ability to support both internal teams and external advisors
Proven track record of building and documenting IT processes and procedures
Understanding of security best practices, access controls, and compliance requirements
Excellent communication skills and ability to work independently in a fast-paced environment
Strong writing skills – Savvy is a written culture
Track record of leveraging AI to scale the IT function across areas like help desk support, documentation, and SaaS management

Job Responsibility

Handle onboarding and offboarding for both internal team members and our advisor, including platform setup and SaaS account provisioning
Manage laptop inventory, fulfillment, tracking, and coordinate repairs and warranty claims
Provide technical support to NYC office, remote employees, and our financial advisors
Maintain office networking, conference room A/V
Build and document repeatable IT processes and policies to support company scaling
Support advisors through complex IT transitions including email and domain migrations
Manage relationships and contracts with IT vendors
Coordinate SOC 2 audits and compliance work
Handle day-to-day office coordination including visitor management and vendor support
Travel occasionally to support large advisor group onboardings

What we offer

Competitive salary and equity package
Unlimited PTO + paid company holidays
Access to holistic medical, dental, and vision plans
Company 401(k), Commuter, and HSA/FSA plans
NYC office in the heart of Manhattan
Lunch and snacks provided in the office
Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care
Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)

Fulltime

Team Lead - L1

The helpdesk team lead is responsible for managing the entire operation of the H...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum 2-4 years’ experience in a helpdesk or support services
Prior experience as a Team leader or in other roles managing IT desk teams
Experience in providing remote technical support for medium to large technical environments is preferred
Ability to manage day-to-day activities of helpdesk and helpdesk advisors
Must have expertise on handling escalated customer issues
Must have expertise on using tools to measure helpdesk advisor’s work performance and workload management
Knowledge of ITIL framework, ITIL Foundation certified (preferred, not mandatory)
Experience with process adherence and suggesting improvements to processes
Excellent verbal and written professional communication skills (including strong conceptual writing skills) are required to work effectively with team and clients
Strong multi-national, multi-cultural experience and orientation to ensure services/projects are deployed to plan

Job Responsibility

Managing a team of customer service advisor in a 24*7 environment which involves rostering, scheduling and contingency planning based on workflow
Collaborate and engage with service desk team daily, initiate team meetings, and daily huddles as required
Hold regular workload management meetings with Helpdesk leadership team to ensure tickets and calls are being distributed appropriately and that the is meeting its objectives
Assist customer service advisor in providing first line support based on workloads, or where additional experience is required
Day-to-day team leads task including work allocation, resolving conflicts, 121’s and team meetings
Responsible for managing continual improvement actions for the help desk including shift left activities, knowledge building and process management
Ability to deal courteously and communicate effectively with clients and team members, supplying general information and direction in a clear, concise manner
Ability to involve internal and external resources to lead the client through measurable and attainable goals
Support new employees to ensure that they are getting fast training via mentoring
Provide clear feedback to the rest of the leadership team on topics including workloads, escalations, SLA breaches, major incidents etc

Fulltime

Help Desk Advisor

Pertemps Network Group

Location:
United Kingdom , Redditch

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

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